NetSupport Manager - Remote Control

Helpdesk Support and Remote Access 'Best of Breed'

Summary	Operating Systems	Protocol	Messaging	Remote	Display	Security	File Transfer

The Award winning PC Remote Control for :- DOS Windows 3.xx Windows '95 Windows '98 Windows NT 3.5x / 4.0 OS/2 Intel or Alpha LAN, WAN, ISDN / Serial / Modem communication

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Summary The Package gives you the ability to: Take control of PCs on remote LANs/WANs or standalones via Dial-up, ISDN, Internet or direct serial link. Watch, Share or Control the screen, keyboard and mouse of a PC, irrespective of colour resolution, network protocol or operating system at either end. Send message to one or more chosen PCs, or even broadcast to all PCs on the network. Conduct a two way chat session, in real time, between PCs in text or audio. Transfer and manipulate files between PCs, using advanced 'Drag and Drop' technology. Includes support for long file names, remote file edit, change attributes and more. Copy from a PC to many PCs, distribute Software or Synchronise Directories. Display the a Control's PC screen on individual or multiple PCs screens or display a selected PCs screen to other Clients. View more than one screen at the same time, with scalable windows or sit back and watch each connected screen in scan mode. This makes it the ideal training tool for the network environment. NetSupport includes a powerful scripting language and scheduling suite that enables you to make use of all of its functions in unattended mode. Ideal for overnight updates. NetSupport Manager provides full Audio and Video support. Multiple simultaneous connections and protocol support. NetSupport runs over all main protocols ( IPX, NetBIOS/NetBEUI and TCP/IP) In essence NetSupport gives you all the functionality of a remote machine as if you were actually there. NetSupport does not replace your existing Windows drivers, will work on any combination of supported platforms, and all the functionality is included as standard.

TOP Operating Systems NetSupport runs on the following operating systems:- DOS Windows 3.xx Windows for Workgroups Windows 95 & 98 Windows NT 3.5x (Workstation and Server) Windows NT 4.0 (Workstation and Server) OS/2 (WINOS2 required to run a Control) IBM compatible 386 or higher with minimum 4Mb RAM Intel or Alpha All platforms are interconnectable and interoperable from all others. Support for all platforms is supplied as standard.

TOP Protocol The following network transports are supported: IPX/SPX NetBIOS/NetBEUI TCP/IP under Windows Sockets Workstations on Remote Networks and Standalone Workstations i.e. non-networked are also supported over dial-up or ISDN connections. You can also connect to TCP/IP Clients across the Internet. Remote Connection capability is supplied as standard.

TOP Messaging NSM provides a variety of messaging capabilities : Broadcast Broadcast a message to be displayed on the screens of all workstations on the network that have the Client program loaded : Group Message Send a message to be displayed on the screens of all workstations that are currently connected to the Control : Individual Message Send a message to be displayed on the screen of the currently selected Client only : Chat Function Open a two way dialogue between a Control and a Client into which either can type messages in real time whilst still displaying the Client screen at the Control.

TOP - Remote Remote Connectivity over dial-up and ISDN comes as standard with NetSupport Manager. The highlights are : LAN Connect to Clients on a Remote Network via a modem or other communication link using the NetSupport Bridge programs. You can connect to all workstations on a network through a single NetSupport Bridge Standalone Standalone machines are supported for both dial-in and dial-out connectivity Modem Configurator As well as a large number of pre-configured modems NetSupport also gives you the ability to set -up your own configurations for special tasks Modem Diagnostics Built in Modem Diagnostic utility makes problem solving extremely easy Call Logging Call Logging is built in to the Modem Diagnostics Dial Directory Maintains a database of frequently called numbers RAS Support NetSupport functions over Microsofts Remote Access Service Internet Support You can Connect to Clients over the Internet provided your routing is correctly configured.

TOP Display NSM supports colour resolutions up to 16.7 million colours at both the Control and the Client. It also supports all video resolutions up to 1600 x 1200. The Control and the Client do not have to be in the same video resolution and further options are provided for optimising and synchronising video configuration for best performance When taking over a Client NSM supports the following Control Modes : Watch Display the Client screen at the Control but only allow the user at the Client to be able to enter keystrokes or mouse movements Share Display the Client screen at the Control and allow both the Client user and the Control user to enter keystrokes and mouse movements Control Display the Client screen at the Control but only allow the Control user to enter keystrokes and mouse movements.

TOP Security PCI recognises that security is a major concern to users of its NetSupport Manager Remote Control product, particularly now that so many workstations are connected to the internet and other communication links. With this in mind PCI have put a great deal of effort in to ensuring that the product is secure whilst at the same time retaining the ease of use. The approach adopted is to have user configurable functions that enable customers to tailor the security levels to meet their exact requirements. NetSupport Manager features multiple level security at both the Client and the Control as well as in the Dial-up components. The security features have successfully passed stringent testing in many organisations around the World including major banks and sections of the US military. The following is a brief overview of the functions available most of which are supplied in the standard product. Security Functions at the Client The Client is the workstation that is being Remote Controlled. The Client can be configured for the following security functions. You can use combinations of functions to tailor security to your exact requirements Access Password Requires the User at the Control to enter a password before access is granted. The password is encrypted at the Client. The Control user must know the unencrypted password Require Acknowledgement Displays a message at the Client that a Control user wishes to access their machine. The user at the Client must explicitly agree to the connection before access is allowed. This means that you can effectively disable unattended access Disable file transfer to and from the Client With this function you can allow remote users to Control the Client machine but not transfer files Permit Watch only Allows remote users to view the screen only and prevents them from entering key strokes or mouse movements Maintain an Audit trail Maintains a log of all connections to the Client from a Control. This includes the name of the Control and a date and time stamp Security key Sets a hidden security key that requires a matching security key at the Control before access is granted. The security key can be user defined or configured to be the unique serial number of the product. Used in this way it means that only a specific Control can connect to the Client. As all NetSupport Serial numbers are unique to the individual licensee this prevents any other user who obtains a copy of NetSupport from being able to Control another licensees Clients Keep connection indicator on top By default NetSupport displays an indicator when a Control connects to it to warn the user that they are being viewed. This function ensures that the indicator does not become obscured under other Windows Note that there is also an option to have a quiet mode key that suppresses all indication at the Client that they are being watched. This is only available by special order. Compression/Encryption When compression is turned data sent between the Client and Control is effectively encrypted. This prevents outsiders tapping in to the connection with say a data analyser and obtaining confidential information Reboot on Disconnect Automatically reboots the Client after a Control has disconnected TCP/IP port The internationally registered port number for NetSupport under TCP/IP is 5045. However you can configure the Client to use a different port number to prevent general access via for example the internet. You must of course ensure that your routers support the new port number Public Password (NT Only) The NetSupport Client for NT is a 32 bit application that runs as a service. This means that the program can start before you log on under NT, thus supporting Remote Log-on If the Public password function is set then the NT machine is not logged on, the user at the Control has to enter this password. If it is logged on they have to enter the Client password if set Public when logged off (NT only) If the Client has a password but the NT workstation is logged off you do not need to enter the NetSupport password to connect to it. Effectively this means that you can enable users to access the machine using NT’s own security Security Functions at the Control The Control is the workstation that is doing the Remote Controlling. You have the following functions. Set Security Key Sets a security key that is sent to the Client. If this does not match the security key at the Client (if set) the connection is refused. This function can be configured to use the NetSupport Serial Number which is not user definable or generatable. All Serial numbers are unique so you can force a Client to only allow connection from a Control with the same NSM internal serial number thus preventing other users of NetSupport being able to obtain access. Disable File Transfer Available on request. Disables the File Transfer Function at the Control Disable Lookup Available on request. Disables the Lookup function at the Control preventing unauthorised users from discovering the names and network addresses of Clients Watch Only Available on request Control Password Sets an encrypted password that must be entered before the Control program will run Security Options on Dial-Up Links Dial-up support is provided by the NetSupport Bridge program which comes as standard. This enables access to the workstation on which the Bridge program is running (assuming a Client has also been loaded) or to any machine on the Network which has a Client running. Because the NetSupport Bridge program "claims" the serial port it is very secure. It has been tested with products that use the serial port as a "back door" to gain access to a machine and proven to effectively lock these out. You can of course choose to use other communication products to provide your dial-in access such as Microsoft’s RAS product. The NetSupport Bridge program can be configured for the following security functions : Access Password Requires the User at the Control to enter a password before access is granted. The password is encrypted at the Client end. The Control user must know the unencrypted password. This is in addition to the Client password Maintain an Audit trail Maintains a log of all connections to and through the Bridge from a Remote Control. This includes the name of the Control and a date and time stamp Display The NetSupport Bridge can be run on any workstation on a network and then provides dial-up access to any Client on that network. This does not have to be a dedicated machine and can be an ordinary workstation. You can set the Bridge to display activity for monitoring purposes Dial-Back Causes the Bridge to dial-back the Control according to the password entered at connection time. You can associate different telephone numbers to different passwords giving the ability to set multiple dial-back numbers.

TOP - File Transfer NetSupport Manager supports a comprehensive range of File Transfer functions, which include : Full drag and drop file transfer functionality with complete file manipulation capability including:- Commands to copy, delete, rename etc. Sort the list of files and select the level of detail displayed per file. View or edit selected files without the need to load an editor. Creates, delete and copy directories. Set file attributes. Range of "Copy if" functions.