ManageEngine News

Applications Manager Includes Anomaly Detection

Mon, 22 Feb 2010 10:56:10 GMT

New ManageEngine Applications Manager Includes Anomaly Detection Capabilities for Increased Visibility Into Application Performance ManageEngine, announces an updated version of ManageEngine Applications Manager, the company’s popular server and application monitoring software, now provids Anomaly Detection. The Anomaly Detection feature alerts businesses to potential threats to application performance, allowing administrators to take preemptive action and preserve performance levels. With the new Applications Manager, administrators first create anomaly profiles using optimum server and application performance metrics as a baseline. Applications Manager then continually collects and compares performance data in real-time against the previously established optimum performance levels. If any differences between the real-time and optimum levels are detected, Applications Manager automatically generates notifications for review by the administrator. Additionally, the new version of Applications Manager offers integrated application and Storage Area Networking (SAN) monitoring using the ManageEngine OpStor connector. This integration provides application performance details and storage device metrics in a single console, which in turn empowers IT administrators to more quickly troubleshoot performance issues. And ManageEngine has designed an option to integrate website uptime and performance reports from Site24x7, the company’s hosted website monitoring solution. This integration helps administrators keep track of the performance of company websites from up to 17 different locations outside the data center, without the need for installing any additional software. “We need to understand how critical applications are performing to ensure we keep our business operations functioning at an optimum level,” said Melissa Bertram, CooperVision, Inc. “ManageEngine Applications Manager allows us to do that. We can keep tabs on the performance and availability of key applications, servers and databases, from a single console. It gives us the information we need quickly and easily. I’m very pleased.” “Traditionally, most IT administrators have taken a reactive approach to troubleshooting application performance issues,” said Gibu Mathew, product manager, Applications Performance Management Solutions, ManageEngine. “This can be difficult and time consuming at times. If they can shift from being reactive to problems toward a more proactive approach, their overall efficiency will improve and costs will be reduced. The new Anomaly Detection capability in Applications Manager can help them make this transition and realize these benefits.” Pricing and Availability ManageEngine Applications Manager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �530 for the Professional Edition; the Enterprise Edition starts at �5330. Perpetual licensing models are also available. The Anomaly Detection feature is available as an add-on and can be used with both Professional and Enterprise Editions. For more information please visit the product web page at www.manageengine.co.uk/appmanager.

ServiceDesk Plus Adds Mobile Interface

Mon, 22 Feb 2010 9:55:27 GMT

ManageEngine Adds Mobile Interface to ServiceDesk Plus, ITIL-Ready Help Desk, Asset Management, Software Suite Increasing Help Desk Administrator and Technician Productivity; End-User Satisfaction ManageEngine announce ServiceDesk Plus, ITIL-ready help desk software is now accessible through iPhone, Blackberry and Windows Mobile web browsers. ManageEngine ServiceDesk Plus’ new mobile interface increases help desk administrator and technician productivity while increasing end-users satisfaction. Administrators may be alerted to new trouble tickets, access tickets, make technician assignments and check status from anywhere. Technicians see a dashboard display of their pending and overdue tickets, can service requests, update the work-log and close a ticket when resolved. In addition to the new mobile features, ServiceDesk Plus also extends help desk capabilities by adding support for Apple Mac operating systems (Mac OSX, Leopard and Snow Leopard). Help desk technicians using ServiceDesk Plus can now scan and discover every type of workstation commonly found in the work environment, whether it be Windows-, Linux- or Mac-based, as well as the applications installed on those machines. Understanding a user’s hardware and software configuration makes problem resolution significantly faster and easier. ServiceDesk Plus now also makes it possible to do more with less. With the new auto-archive functionality, tickets that have been closed for a month are automatically moved to the archive, speeding application performance and simplifying searches. “ServiceDesk Plus is a comprehensive package and an exceptional value,” said Benjamin Li, Valdosta University, Atlanta. “The phenomenal number of features, low learning curve, and customizability of the product are nearly impossible to find in products of similar cost. And the company’s pricing structure makes the product equally affordable to both large and small organizations.” "This releases of ServiceDesk Plus addresses many of the productivity features our customers requested as well as provides additional performance enhancements we knew would be valuable,” said Uma Shankar, ServiceDesk Plus product manager, ManageEngine. “The smart phone support we’re announcing today will be a great help to technicians who can now stay connected to the ServiceDesk tool regardless of where they may be. Help desk professionals can continue to look to ManageEngine for increased capability, including the integration of Service Catalog, CMDB and Change workflow in upcoming releases.” Pricing and Availability ManageEngine ServiceDesk Plus is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �330 for the Standard Edition; the Professional Edition starts at �663; the Enterprise Edition starts at �1,997(annual subscription). Perpetual licensing models are also available. For more information please visit the product web page at www.manageengine.co.uk/service-desk.

Access ManageEngine OpManager Over Smartphones

Tue, 26 Jan 2010 16:50:41 GMT

ManageEngine Brings New Levels of Mobility to Enterprise IT Management with Latest Update to Flagship Network Management Solution IT Administrators Can Now Access ManageEngine OpManager Over Smartphones, Manage Alarms Through Twitter And Receive Alerts Via RSS ManageEngine announce a major update to the company’s flagship network management solution, OpManager, allowing IT administrators to manage their networks from anywhere, at any time of day. The new OpManager 8.5 features an interface specifically designed and optimized for the latest generation of smartphones. OpManager 8.5 automatically detects the type, make and model of the accessing mobile phone or Personal Digital Assistant and redirects the user’s browser to the correct interface. The new mobile interface allows IT administrators to view network performance data; search for devices; manage alarms; and even perform troubleshooting functions, such as ping and trace route. The latest update to OpManager also integrates the software’s alarm management module with the social networking and micro-blogging service, Twitter. Alarms generated in OpManager can now be sent as Direct Messages to users’ Twitter accounts and users can then acknowledge, clear or delete the alarms by replying via Direct Message. Another important addition is to the fault management module in OpManager 8.5, which can now receive network alerts via RSS feed. “You can’t put a price on the reliability of OpManager’s alerting capability,” said Randy S Hollaway, senior system administrator at Thorp Reed & Armstrong. “We’ve had many examples where we’ve had services go down where OpManager has given us the heads-up. It’s helped us pinpoint issues and find problems on the network and as a result fix it and provide better services for our end users. It’s a fabulous product.”. “During the holidays, there were many of us who wanted our network management systems accessible from the palm of our hand, wherever we went,” said Shanmugam Krishnasamy, product manager for OpManager. “At ManageEngine we’ve made that possible with OpManager 8.5’s new mobile user interface. We’ve even extended the mobility offered by introducing alarm management via Twitter and by having OpManager alerts be available as RSS feeds. IT management is a 24x7 affair and OpManager will continue to provide real value around the clock.” OpManager, used by over 8500 businesses worldwide, is a comprehensive network and IT infrastructure monitoring platform that offers advanced fault and performance management functionalities across network devices, servers, applications, databases and other IT infrastructure. Additional plug-ins bring within OpManager’s console advanced features such as network change and configuration management, in-depth network traffic analysis, VoIP monitoring and WAN Round Trip Time monitoring. Key feature additions found in OpManager 8.5 include:

An optimized mobile user interface for smartphones such as the iPhone, Blackberry
Alarm management using Twitter
Alerts via RSS feeds
Enhanced data collection (every 5 minutes) for the Cisco IP SLA based add-ons; the WAN RTT and VoIP Monitor
A new network traffic map that helps quickly identify highly utilized network links
Support for monitoring custom event log categories
Support for 64-bit Operating Systems
New device templates for load balancers (F5 Big-IP and Citrix NetScaler) and WAN accelerators (Blue Coat and Riverbed Steelhead); OpManager now supports over 650 device types out-of-the-box
File and folder monitoring for Windows devices
Provision to create custom WMI monitors in addition to the already available SNMP-based custom monitors

Pricing and Availability: ManageEngine OpManager 8.5 is available as a downloadable file for both Windows and Linux platforms. Existing OpManager customers may upgrade to the new version for free. A 30-day evaluation, complete with all functionality, is available Download. For more information, please visit www.manageengine.co.uk.

Secure and Effective Password Self-Service to End-Users

Tue, 26 Jan 2010 16:26:25 GMT

New ManageEngine ADSelfService Plus Provides Secure and Effective Password Self-Service to End-Users, Decreases Administrative Workload ManageEngine announce the new version of ManageEngine ADSelfService Plus, a web-based self-service password reset portal, allowing end-users to reset their password, unlock their account and update their directory information, all without requiring the time and attention of administrators or help desk technicians. The new version also provides administrators with extensive reporting on the status of user licenses, flagging unused or terminated accounts, opening those licenses for use by other users. The component within ManageEngine ADSelfService Plus that enables end-users to reset their passwords or unlock accounts right at their computers' logon screen has also been re-engineered to add support for 64-bit machines. Administrators may also use Group Policy Object (GPO) to simultaneously deploy this capability to multiple computers. In addition to the new self-service capabilities described above, the updated version of ManageEngine ADSelfService Plus gives administrators greater security and control over their Active Directory implementations. For example, ADSelfService Plus tracks password expiration dates, issuing a report for administrators and emailing users with notice of the impending expiration. The system also ensures passphrase and security questions -- used to verify identity and access rights when a password is forgotten -- meet the organization's minimum criteria, preventing the use of unsophisticated, easily defeated passphrases or questions that may compromise the security of the account. User accounts can also be locked in the event of a "brute force" attack. The software also alerts the end-user via email should someone unauthorized reset their passwords or unlock their accounts. "ADSelfService Plus has the right mix of functionalities that we were looking for, especially self update," said Mike Green, IT Services Project Manager, Rentokil Initial, "It does make a complete password self-service software." End-users and administrators alike benefit from the new Corporate Directory Search function in ADSelfService Plus, which allows contact information for key personnel and colleagues to easily be found. The new version of ADSelfService Plus supports Windows Server 2008 Active Directory and Windows 7. "Managing Active Directory deployments can be challenging, especially if it is a medium or large-sized deployment, and we take the load off with ManageEngine ADSelfService Plus," said Manikandan Thangaraj, product manager, ManageEngine. "Our products allow administrators to focus on the important stuff and empower end-users to solve problems themselves." Pricing and Availability: ManageEngine ADSelfService Plus is available now for download at http://www.manageengine.com/adselfserviceplus. A 30-day trial with full functionality is also available for evaluation. For more information, please visit www.manageengine.co.uk

New Help Desk and IT Asset Mgmt for MSPs

Wed, 23 December 2009 12:16:31 GMT

ManageEngine Introduces Help Desk and IT Asset Management Software for Managed Service Providers ManageEngine announces the general availability of ManageEngine ServiceDesk Plus - MSP Edition, web-based help desk and IT asset management software, allowing Managed Service Providers (MSPs) to offer scalable and affordable help desk services to their customers. ManageEngine ServiceDesk Plus - MSP Edition is designed to meet the demands of both the growing and the established MSP by increasing per-technician productivity and decreasing time-to-resolution for every customer. Managed Services are a growing business, especially in today’s economy. Companies are finding it more cost-effective and easier to outsource many non-core operational functions to an external, specialized provider, which allows the internal IT staff to focus on more business-critical projects. The new ServiceDesk Plus – MSP Edition helps managed providers to deliver that specialized service to a number of customers using just a single installation of the software. The multi-tenancy capability of ServiceDesk Plus – MSP Edition also provides separate dashboards and reports to individual customers and reduces software maintenance costs. The service provider is able to perform all help desk and IT asset management functions, for all customers, from a single console. ManageEngine ServiceDesk Plus – MSP Edition is a complete web-based integrated package, including incident and service request management, self-service portal, knowledge base, IT asset management, even purchase and contract management. The new software is available in either a Standard Edition, providing the full range of basic help desk management functions, with a knowledge base and self service portal; or Professional Edition, which includes all the features found in the Standard Edition plus complete asset management. "As a Managed Service Provider who has been in the IT helpdesk industry for over 18 years and used a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements," said Jason Roberts, Technical Manager for TCNS, an IT and Network Support provider. "ManageEngine allows our customers to be kept up-to-date on a three-tier level - telephone, web and email - provides excellent SLA options based on individual customers, allows our technical staff to be kept updated instantly on all requests, and most of all, provides an easy-to-use reporting facility, which can be pre-scheduled, giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices." "In today’s challenging economic environment, managed service providers are facing ever-growing demands and higher-expectations with reduced profit margins," said Jayakumar Karumbasalam, product manager, ManageEngine. "MSPs are looking for a solution that manages multiple customers’ IT environments with the capability to configure each account separately, and without the long implementation times and high price tags so many management software vendors demand. As we do at ManageEngine, we built a product fitting that need and introduced ServiceDesk Plus – MSP Edition, a perfect solution if you are an MSP looking to focus on your customers and not spend too much time configuring the system itself." Availability & Pricing ManageEngine ServiceDesk Plus – MSP Edition can be downloaded now from the website http://www.manageengine.com/products/service-desk-msp, where a 30-day trial with full functionality can also be obtained.

ADManager Plus Enhances Its Helpdesk Delegation Model

Wed, 23 December 2009 11:09:39 GMT

ManageEngine ADManager Plus Enhances Its Helpdesk Delegation Model to Support Complete Enterprise Management Administrators can now use a single helpdesk technician to carry out multiple directory tasks across domains ManageEngine announces the latest release of ManageEngine ADManager Plus, a Windows Active Directory Management and Reporting Solution, which now supports complete enterprise-wide helpdesk delegation. The new enterprise-wide delegation feature allows administrators to extend management capabilities by assigning multiple, complex directory management tasks to a trusted group of helpdesk technicians. Previously, administrators using ADManager Plus could delegate just one role-per-helpdesk technician across domains, which meant an administrator had to assign each task to a different individual helpdesk technician and that technician could then execute that one task across domains. But now, with the new delegation feature announced today, ADManager Plus allows helpdesk technicians to perform multiple tasks across domains, thus making helpdesk management far simpler for the administrator. Allowing helpdesk technicians to make a number of changes across multiple domains does not reduce the control and security that administrators have over their Active Directory implementations. With the new version of ManageEngine AD Manager Plus, administrators can restrict the access of a helpdesk technician to particular groups, ensuring more critical groups cannot inadvertently be harmed. Further, this software release also includes template-based helpdesk control, ensuring a delegated task is carried out in a specific, pre-defined way, and restricting the access of helpdesk technicians to particular templates only as allowed by the administrator. "ADManager Plus has helped us define access limits for users and also monitor their actions; a critical activity for any financial enterprise like us," said Zolt an Faluvegi, Vice President, MSCI Barra, a provider of investment decision support tools to investment institutions worldwide. "One advantage of using ADManager Plus is that the technician’s rights are assigned only within the product and do not translate into the same rights within Active Directory itself," said Manikandan Thangaraj, product manager, ManageEngine ADManager Plus. "Like our previous releases, it does not modify or override access rights in the native Active Directory. It is also easy to track each and every change a helpdesk technician initiates." Pricing and Availability: ManageEngine ADManager Plus is available now for download from the ManageEngine website at http://www.manageengine.co.uk/admanagerplus.

Release of Applications Manager 9!

Mon, 23 November 2009 15:34:51 GMT

ManageEngine Updates Data Center Management and Application Performance Monitoring Software; Adds Oracle E-Business Suite, IBM AS400/iSeries Monitoring; Introduces Customizable Dashboards ManageEngine announce the release of ManageEngine Applications Manager 9, application performance and availability monitoring software. Featuring new Oracle E–Business Suite Monitoring and AS 400/iSeries Monitoring, ManageEngine Applications Manager provides better visibility into the data center and more comprehensive infrastructure management. IT administrators must ensure the business applications on which their organizations depend are performing as expected. ManageEngine Applications Manager helps by monitoring the performance and availability of the applications, as well as associated hardware and software, including servers, databases, web services and middleware. Further, Applications Manager provides customizable management dashboards and Business Service Management views, illustrating the way in which applications are supporting business operations. A distributed architecture and ability to monitor heterogeneous hardware and software environments make Applications Manager an appropriate solution for even the largest enterprise. The new capabilities for monitoring Oracle E–Business software and the IBM AS 400/iSeries announced today, join existing support for monitoring SAP, Microsoft SharePoint, WebSphere MQ, Sybase servers and more. "We need to understand how critical applications are performing to ensure we keep our business operations functioning at an optimum level," said Luke Oliver, Customer Support Specialist, Chalk Media Service Corp. "ManageEngine Applications Manager allows us to do that. We can keep tabs on the performance and availability of key applications, servers and databases, from a single console. It gives us the information we need quickly and easily. I’m very pleased." "With its root cause analysis capability ManageEngine Applications Manager is a proven troubleshooting asset to Data Center Managers and Application Administrators," said Gibu Kurian, product manager, ManageEngine. "The support for a heterogeneous application infrastructure helps identify and manage myriad issues quickly. Additionally the graphical views for visualizing web transactions end–to–end, with performance metrics of all components, from URLs to SQL queries, saves precious time for the applications team." As a complete infrastructure monitoring and data center management suite, ManageEngine Applications Manager covers infrastructure performance management, end–user experience monitoring and application performance troubleshooting. It provides an integrated platform to monitor application servers, databases, web services, sites and applications, middleware, portals and SAP applications. ManageEngine Applications Manager supports a variety of IT environments with the ability to monitor most application servers, protocols and standards. It also includes a hosted end–user experience management service and a Load Testing Tool. Availability & Pricing ManageEngine Applications Manager 9 is available now for download directly from the ManageEngine website at www.manageengine.co.uk/applications_manager 30–day free evaluation, with full functionality, is also available. Download 30 day evaluation>>

ManageEngine Infrastructure Management Solution (IMS) is out NOW!

Tue, 10 November 2009 12:39:41 GMT

ManageEngine Announces the General Availability of ManageEngine Infrastructure Management Solution (IMS); an Affordable, Unified Platform for Managed Service Providers ManageEngine IMS is the new ‘MSP–friendly’ offering that provides comprehensive Infrastructure Management ManageEngine, today announced the general availability of ManageEngine Infrastructure Management Solution (IMS), a comprehensive management platform for Managed Service Providers (MSPs). ManageEngine IMS is an integrated suite of network, systems and applications management software providing the capability to monitor heterogeneous computer environments, including networking gear; Windows, Linux and other UNIX platforms; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web–based services. ManageEngine IMS offers a unified console and customer–centric views, supporting service level agreements (SLAs), enterprise–wide. The management platform provides complete visibility into each component and key insights to identify, isolate and troubleshoot specific problems, whether they originate in the network, servers, applications or any other part of the IT infrastructure. MSPs can see customer or site specific drill–down views and reports of their entire IT assets. ManageEngine IMS, being a multi–tenant solution, enables MSPs to monitor multiple customer’s IT infrastructure with a single technology platform, lowering the cost of tools and operations. The solution proactively monitors all key performance metrics and associated SLAs and represents them in intuitive Business Dashboards. ManageEngine IMS also includes an integrated ITIL–ready Service Desk, which includes automated trouble ticketing, incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for MSPs to run effective service operations. ManageEngine IMS allows the MSP to create role–based ‘end–user accounts’ to view their own IT assets and the associated metrics and SLA status in real–time. This transparency of information enhances the trust in the relationship between the MSP and their end customer and thus strengthens it. Traditionally, MSPs used either a mix–and–match collection of point products (open source or homegrown) or expensive end–to–end monitoring tools from high cost vendors. ManageEngine IMS offers a viable alternative by providing an integrated end–to–end monitoring platform that can monitor the health, availability and performance of today’s heterogeneous computing environments, at an affordable price. "Managed Services is a very competitive market and there is a real need for a monitoring tool that can lower the cost of licensing, operations and maintenance," said Sridhar Iyengar, vice president of Global Solutions, ManageEngine. "ManageEngine IMS addresses this crucial need required to sustain a profitable Managed Services business. Our breadth of product portfolio in the IT Infrastructure Management space enabled us to react quickly to this growing market need and launch this new offering. We understand that the MSP’s goal is to offer comprehensive management of the IT infrastructure, keeping costs low and offering high quality SLAs. ManageEngine IMS is aimed at enabling the MSP to deliver superior value and increase customer satisfaction." Availability ManageEngine IMS is available immediately for download from the ManageEngine website. A fully functional 30–day free trial is offered in addition to free technical support during evaluation. For more information, please visit http://www.manageengine.com/ims and contact sales@manageengine.co.uk

NetFlow Analyzer Enterprise Editon 7.0 released

Thu, 22 October 2009 15:22:53 GMT

ManageEngine Introduces Highly–Scalable NetFlow Analyzer Enterprise Edition 7; Distributed, Web–Based, Network Bandwidth Monitoring and Traffic Analysis Software New Capabilities Make NetFlow Analyzer Enterprise Edition the Only Network Management Application to Natively Support Cisco NetFlow, Cisco NBAR and Cisco CBQoS ManageEngine today announced NetFlow Analyzer Enterprise Edition version 7, a new generation of the company’s popular traffic analysis and network forensics application, designed for organizations managing hundreds or thousands of networking devices and links across a geographically distributed business. NetFlow Analyzer Enterprise Edition 7 Snapshot

Only network monitoring application with native support for Cisco NetFlow, NBAR and CBQoS.
Highly–scalable; designed for distributed enterprise networks with hundreds or thousands of monitored devices.
Web-based, downloadable from website.
Management dashboard and monitoring reports completely user–customizable.
NetFlow Analyzer community

In addition to greater scalability, NetFlow Analyzer Enterprise Edition V7 also boasts a number of new, advanced monitoring and reporting capabilities, including the ability to report on Cisco CBQoS – or Class Based Quality of Service – monitoring. Cisco CBQoS allows administrators to establish Quality of Service policies to ensure business–critical network traffic is allocated the greatest bandwidth and resource availability. With the new, integrated reporting on Cisco CBQoS, ManageEngine becomes the only vendor to support Cisco NetFlow, Cisco NBAR and Cisco CBQoS out–of–the–box. NetFlow Analyzer Enterprise Edition V7 also collects and aggregates sFlow and jFlow data, as well as any data formatted in compliance with the IP Flow Information Export (IPFIX) protocol, providing administrators with unmatched insight into the performance of their network elements and applications. Should the volume of network traffic exceed, or the performance of a specific element or application fall below, an administrator’s pre–defined threshold, NetFlow Analyzer Enterprise Edition V7 automatically generates an alarm and a notification email is sent. This functionality can be customized to send alerts only during business hours. Each network operator can create their own web–based management dashboard, which can be customized to display only the network hosts, devices, segments and applications monitored by that individual. Performance reporting is also completely customizable by using the above criteria, as well as by establishing a specific reporting time period. Reports may also be set to deliver performance data in real time. The advanced functionality and scalability provided by NetFlow Analyzer Enterprise Edition V7 is complemented by the fast return–on–investment and ease–of–use for which ManageEngine is known. NetFlow Analyzer Enterprise Edition is completely web based; the application can be downloaded directly from the ManageEngine web site and with no hardware probes or appliances to install, the software can begin demonstrating its value immediately. "We are confident NetFlow Analyzer Enterprise Edition 7 will quickly become a must–have for network administrators who today are challenged with providing optimum network performance while facing a growing workload and strict budget," said Jayakumar Karumbasalam, product manager, ManageEngine. "We are certain NetFlow Analyzer Enterprise Edition 7 will be as enthusiastically adopted by IT administrators as its predecessors were." Availability & Pricing ManageEngine NetFlow Analyzer Enterprise Edition V7, is available immediately at: http://www.manageengine.co.uk/products/netflow/index.shtml. A 30–day free evaluation copy with full functionality is available at: Download Netflow Analyzer.

ManageEngine Launch IT360; A Business Service Management (BSM) Suite

Wed, 23 Sep 2009 16:50:41 GMT

ManageEngine Announces The General Availability of ManageEngine IT360; An Affordable, Easy-to-Use, Business Service Management (BSM) Suite ManageEngine’s Approach to BSM “Lite” Brings a Business-Impact Perspective to Infrastructure Management without the Up-Front Expense or Long Implementations of Traditional BSM
ManageEngine today announce the general availability of ManageEngine IT360, a highly capable, affordable and easy-to-use integrated business service management (BSM) solution. Beta customer feedback was key to the design of ManageEngine IT360, which illustrates the way in which the performance of servers, applications, network segments, and more, is impacting business operations. ManageEngine IT360’s Business Dashboard interface displays the components that make up an organization’s network and the various business services those components support. Business Dashboards can be customized for specific job functions - from IT administrator up to CIO – with the level of detail displayed tailored for each role. Feeding ManageEngine IT360’s Business Dashboard is an integrated suite of network, systems and applications management software. Often, administrators will manage their various hardware and software components as stand-alone entities, which creates silos of information and provides no insight into the way in which each component is working to support the business’ operations. ManageEngine IT360 breaks down these management barriers by providing a single, central management console through which the health, availability and performance of today’s heterogeneous computing environments can be monitored - including Windows, Linux and UNIX file servers; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web-based services – and the level of support the computing environment is providing the business is understood. ManageEngine IT360 goes a step further still by including an integrated ITIL ready Service Desk, which features automated trouble ticketing, complete with incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for IT administrators to run effective operations. Ticket status is linked with individual business services in the individual dashboards. "Our work over the course of the last seven years designing enterprise management software that is easier and more affordable allows us to today offer the comprehensive solution that is ManageEngine IT360 – taking Business Service Management to the masses," said Girish Mathrubootham, vice president, ManageEngine. "People want to know what is happening in their IT department and how that is affecting the business. But they don't want to spend a fortune or invest months implementing a solution that gives them the insight they’re looking for. We believe we have addressed the market's technology needs and budget concerns with this launch." "At a time when budgets and cost cutting are being closely looked at, the ability to consolidate point solutions and view IT from a business performance point of view will prove invaluable" added Chris Green, Marketing Manager, Networks Unlimited Availability and Pricing ManageEngine IT360 is available immediately for download from the ManageEngine website. A fully functional 60-day free trial is offered. Base pricing starts at �3182. For more information, please visit http://www.manageengine.co.uk/IT360.

ManageEngine Upgrades SupportCenter Plus

Mon, 21 Sep 2009 11:47:29 GMT

ManageEngine Upgrades SupportCenter Plus; Customer Support Suite Gets Multi–Tenancy Capabilities, Computer Telephony Integration, Remote Diagnostics and Repair, and... SupportCenter Plus Still the Most Affordable Customer Support Suite Available ManageEngine, announcing the latest version of ManageEngine SupportCenter Plus, customer support software featuring enterprise–level capabilities and the lowest price–point among all competitors. SupportCenter Plus is now able to meet the needs of even the largest organization. The software’s new multi–tenancy capability means support professionals can simultaneously assist internal users from various company departments and business units, as well as help individual customers and customer groups, while working from a single console. Administrators may view and organize all pending employee and customer trouble–tickets, which makes it easy to prioritize follow–up and ensure the assigned technician is prepared to resolve the problem. The new Computer Telephony Integration (CTI) feature further speeds the time to resolution. With CTI, when a user makes a phone call for assistance, SupportCenter Plus can automatically match the number from which the user is calling with information about the user’s computer configuration stored in a database. SupportCenter Plus can even automatically route the call to a specific technician based on the incoming phone number. In either scenario, the end–user will be talking with a technician better–equipped to solve their problem. For those times when a user needs more than to be talked–through an issue, SupportCenter Plus new remote control capability allows a technician to –– with the user’s permission –– view PC configuration information and take corrective action to resolve the problem. With SupportCenter Plus, a problem can be fixed in minutes, when previously a user might have been asked to ship their PC to the technician for problem diagnosis and resolution. "The direct correlation between superior customer service and customer longevity makes support a mission–critical function for any successful business," said Vinu Sreedharan, product manager, ManageEngine. "SupportCenter Plus allows an organization to better serve their customers, as well as their employees. With SupportCenter Plus, technicians can more quickly identify a problem’s cause and without ever leaving their desk, can solve that problem, wherever in the world the user may be. At ManageEngine, we’ll continue listening to our customers, advancing our solutions, while keeping our prices down." Availability & Pricing ManageEngine SupportCenter Plus is available as a downloadable file for both Windows and Linux platforms. A 30–day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �634 for 5 users in Standard Edition. Perpetual licensing models are also available. For more information please visit the product web page.

New Research Study of Applications Management

Wed, 19 Aug 2009 17:31:22 GMT

ManageEngine Underwrites New Research Study of Applications Management From an End-User Perspective Aberdeen Group Research Findings Document Value of ManageEngine Approach to Managing Application Performance ManageEngine, today announced the release of a new report from industry analyst firm Aberdeen Group, "Monitoring the End-User Experience: Improving Business Performance through Application Management." ManageEngine, report sponsor, is an underwriter of this research, which is now available as a free download. Based on the responses of 125 organizations, Aberdeen's research finds that by managing applications from the perspective of the end-user, organizations get a more meaningful understanding of the way in which the infrastructure is supporting the business. In fact, Aberdeen analysts found that the top 20 percent of respondents in this research initiative were over twice as likely to improve brand reputation and seventy five percent more likely to improve employee productivity. "While monitoring the availability of an application is critical and viewing its performance across the network is certainly important, this doesn't provide a complete picture," said Hyoun Park, research analyst, Aberdeen. "Our research finds that understanding how the application is performing from the perspective of the end-user, whether internal or external, is the real key to success for leading organizations." "With applications such as ManageEngine,Applications Manager and Site24x7 Web Site Monitoring Service, we're providing administrators with the tools and services they need to manage their infrastructure from an end-user perspective," said Gibu K. Mathew, product manager, Application Performance Managment Solutions, ManageEngine. "Infrastructure Performance Management along with End User Experience Management, helps businesses deliver applications that meet end-user expectations. We're gratified to see the study results bear that out." Download the study here

ManageEngine Releases OS Deployer

Tue, 11 Aug 2009 17:17:30 GMT

ManageEngine OS Deployer creates an exact disk image of a given system -- including operating system, configuration files and all applications -- and deploys that image to multiple systems simultaneously, making it ideal for rapid bare-metal provisioning. Standardizing desktops can increase security while reducing support and management costs. The new software plays an important role in end-user support activities. A significant number of help desk tickets are related to corrupted operating systems and associated errors that demand an OS re-deployment. ManageEngine OS Deployer makes this easy, allowing administrators to simply push a new desktop configuration to the end-user. Key features and benefits provided by OS Deployer include:

Centralized disk image capturing
Deployment Templates for various roles/departments that enables easy deployment
Flexible OS deployment options, including Manual Deployment, Scheduled Deployment, Event-Driven Deployment, and more.
Post-Deployment Customization of the OS, applications, configuration information; such as computer name, domain participation, and more.
Ability to automatically provision dissimilar hardware using a single image.

With ManageEngine Desktop Central and OS Deployer, administrators can effectively handle all aspects of PC Lifecycle Management, from provisioning to retirement. Organizations can now more easily automate and standardize desktop management while ensuring compliance with security and audit standards. "OS Deployer is the perfect fit for enterprises that are looking for a comprehensive and affordable desktop provisioning application," said Mathivanan Venkatachalam, director of product management at ManageEngine. "With centralized OS imaging and deployment capabilities, the software saves administrators' valuable time. When combined with ManageEngine Desktop Central, the product offers a complete PC LifeCycle Management Solution at a fraction of the cost of competing solutions, such as Microsoft System Center, LANDesk and Altiris desktop management software."

Pay-as-You-Grow Licensing Model

Mon, 06 Jul 2009 11:03:08 GMT

ManageEngine Upgrades VoIP Quality Monitoring Software; Now Supports up to 1000 Simultaneous VoIP Calls; Introduces Pay–as–You–Grow Licensing Model for VoIP Service Providers ManageEngine announce an update to its Voice over Internet Protocol (VoIP) quality monitoring solution, VQManager, focused on meeting the management requirements of VoIP service providers. The latest release, VQManager 6.2, greatly improves on the application's existing VoIP packet processing capability, making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous VoIP calls. And because larger environments are apt to have multiple operating systems, the new VQManager is designed to perform equally well on different versions and flavors of Windows and Linux operating systems. To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses. "VQManager is an invaluable tool in our VoIP monitoring arsenal giving us the ability to provide detailed live and historical end-to-end QoS and call flow analysis," said Rob Mainor, executive vice president of business development at PanTerra Networks. "The GUI interface is intuitive, highly adaptive and provides us with the kind of in-depth analysis necessary to ensure success with sophisticated VoIP deployments." "The improvements gone into VQManager 6.2 have come as a result of months of direct interaction with several VQManager customers in the VoIP service provider community," said Sridhar Iyengar, director, Product Management at ManageEngine. "Service providers look to differentiate themselves from the competition in the quality of VoIP services offered, all the while keeping costs down. VQManager looks forward to helping them achieve this." VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions. Key feature additions found in VQManager 6.2 include:

Improved performance to support environments with up to 1000 simultaneous VoIP calls
An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
Full support for Cisco CallManager 6.x and 7.1 environments
Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager(CUCM) 6.1 and 7.0 CDRs
Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.

Pricing & Availability ManageEngine VQManager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional professional edition is freely available for evaluation from the website. The new service provider pricing starts at �685 for monitoring up to 50 concurrent calls. For more information please visit the product web page.

New Version of NetFlow Analyzer

Mon, 06 Jul 2009 15:39:29 GMT

ManageEngine Introduces New Version of NetFlow Analyzer; Provides Greater Visibility into Network Traffic Patterns and Application Performance. ManageEngine announce the release of the latest version of ManageEngine NetFlow Analyzer, a traffic analysis and network forensics application. Featuring completely customizable administrator dashboards, site-to-site network traffic monitoring and volume-based usage billing, the new NetFlow Analyzer is designed to meet the needs of enterprise IT administrators as well as service providers. With NetFlow Analyzer, IT administrators create management dashboards allowing them to monitor those parts of the network infrastructure that are most critical to them, depending upon the individual administrator’s role and the business’ priorities.. A single dashboard may incorporate multiple widgets, each pulling information from various data sources, including NetFlow/sFlow. The result is a comprehensive view of network usage and performance metrics without the need for complex searches and drill-downs. NetFlow Analyzer comes pre-bundled with more than fifty such widgets, making dashboard customization exceedingly easy right out of the box. And because NetFlow Analyzer collects reports from numerous network segments and devices, and presents them in a single view, it is far simpler and faster to identify the root cause of any issue, reducing the mean time to repair (MTTR). The new NetFlow Analyzer’s Site-to-Site traffic monitoring capability helps businesses track network traffic patterns between separate physical locations, ensuring business-critical applications have the right amount of bandwidth allocated for maximum performance. This level of understanding is vital for the day-to-day performance of existing applications, as well as for planning infrastructure growth. It is also key to IT departments that chargeback business units for the volume of network traffic generated, and for service providers who bill customers based on volume and speed. "NetFlow Analyzer has been a great tool for our traffic analysis and capacity planning," said Kenneth P. Huntsberger, director, Information Technology/Systems, Groundwater and Environmental Services (GES). "The addition of a customizable dashboard and single click email has made it possible for us to view priority information faster and troubleshoot quicker. “The ’Site to Site monitoring’ feature makes the traffic analysis between specific locations easier too. I'd gladly recommend this solution to anyone who is looking for a better ROI on a traffic analysis tool." "ManageEngine NetFlow Analyzer 7.5 is designed to meet the needs of IT departments that are operating leaner while being held to the same high standards as ever," said Sridhar Iyengar, director, Product Management at ManageEngine. "DSCP-based alerts, customized information delivery, faster troubleshooting, and single click reporting all add up to provide unmatched visibility and traffic forensics capabilities Administrators can look to ManageEngine to continue bringing about ever greater capabilities in NetFlow Analyzer, including Network Behavior Anomaly Detection (NBAD) and MSSQL support in the not-too-distant future." Pricing & Availability ManageEngine NetFlow Analyzer is available now for download directly from the website. Pricing starts at �607.64 for monitoring up to 10 interfaces. A 30-day free evaluation, with full functionality, is also available.

Installed and Fully Functional in <30 min

Thu, 11 Jun 2009 17:22:15 GMT

New ManageEngine Enterprise-Ready Network Management Software Can Be Installed and Fully Functional in Less Than 30 Minutes Includes a Highly-Customizable Dashboard; Access to Automated Network Change & Configuration Management (NCCM) and NetFlow Integration Plug-Ins
ManageEngine announce a major upgrade to the company's flagship network management application, ManageEngine OpManager, designed to make network infrastructure monitoring and management faster, easier, more capable and affordable than ever. The new version, ManageEngine OpManager 8, at start-up now displays an "Intro" tab within the application's web-based management console. This tab steps an IT administrator through set-up by dividing configuration tasks into four categories: 'Discover,' 'Visualize,' 'Manage' and 'Reports.' All devices in an enterprise network may be discovered and monitoring of performance and availability can begin, all in less than 30 minutes. Additionally, the customizable dashboard is more extensible, now holding up to 92 pre-defined widgets, which allows administrators to build personalized monitoring dashboards to suit individual responsibilities, even configuring rotating CCTV views of their favorite dashboards. And because Network Change & Configuration Management (NCCM) can be such an arduous, on-going task, ManageEngine offers an NCCM plug-in for OpManager 8, automating most of the processes involved, from running configuration back-ups to ensuring policy compliance through configuration control, and much more. Lastly, ManageEngine's NetFlow plug-in allows administrators to integrate detailed information from NetFlow, and six other popular flow monitoring tools, for a single, comprehensive view of network performance. "ManageEngine OpManager helps our company keep higher uptime on all network/server resources," said David Henry, system administrator, AOSmith Electrical Products Company. "Having the ability to proactively monitor all of our devices is very important. We know the minute a resource is in trouble and can rapidly adjust to the situation to keep our internal customers running and happy. OpManager is an ever improving monitoring solution with new features in the latest version 8 release such as greater reporting capabilities, additional performance monitoring, failover support and an enhanced intro page with great overview of all of our devices. In my opinion, it is the most beneficial tool we own. There is a greater ROI with OpManager than with the other more costly monitoring systems like Tivoli, OpenView or SCCM's Operations Manager. Not mention the ease of installation and configuration as compared to OpenView or Tivoli." "Right from the initial configuration settings, to monitoring, alerting and reporting, OpManager 8 makes a landmark leap in terms of ease of use," said Girish Mathrubootham, vice president, ManageEngine. "With the new network-specific plug-ins, enhancements and features added, OpManager 8 offers network management that is not just holistic, but more importantly, easy to use." OpManager is a comprehensive network and IT infrastructure monitoring platform that offers advanced fault and performance management functionalities across WAN, VoIP services, network devices, servers, applications, databases and other IT infrastructure. A free version, complete with almost all functionality, except add-ons and support, is available for managing up to 10 devices for an unlimited amount of time. More information

IT Compliance Suite at InfoSec 2009

Thu, 23 Apr 2009 14:31:19 GMT

ManageEngine exhibit their IT Compliance Suite at InfoSec 2009
ManageEngine demonstrate their IT Compliance Suite and announce the new Enterprise Edition of SIEM tools (Eventlog and Firewall Analyzers), which will support distributed deployment for large enterprieses and MSPs. InfoSec: Earls Court, Stand N72, 28th-30th April. Conference attendees have an opportunity to see and learn more about ManageEngine applications, in particular:

EventLog Analyzer - Web based event log analysis tool
Firewall Analyzer - Web based firewall log analysis tool
Security Manager Plus - Network Security Scanner with Patch Management
Password Manager Pro - Privileged password management solution
DeviceExpert - Network change & configuration management
ADManager Plus - Windows active directory management
ADAudit Plus - Active Directory Auditing & Reporting

WHO: ManageEngine WHAT: Demonstrating affordable, effective, enterprise management applications WHERE: InfoSec Show 2009, Earls Court , Stand N72 WHEN: 28-29 April 2009

Service Desk & IT Support Show 2009

Thu, 23 Apr 2009 14:35:07 GMT

ManageEngine, demonstrate a number of its products at the ServiceDesk and IT Support Show. Conference attendees have an opportunity to see and learn more about ManageEngine applications, in particular:

ServiceDesk Plus – an ITIL Ready Help Desk capable of quickly identifying the cause of, and resolving, internal technical problems by providing Incident Management, Problem Management, Change Management, Remote Control, Reporting and a Configuration Management Database (CMDB). Integrated Asset Management, Purchase Management and Contracts Management functionality is included in some editions.
OpManager - a complete, end-to-end Network & IT infrastructure monitoring platform that offers advanced fault and performance management across WAN, VoIP services, network devices, servers, applications, databases and other IT infrastructure such as printers, UPS etc..
SupportCenter Plus – a web-based customer support Help Desk application that provides Trouble Ticketing, Account & Contact Management, SLA Management, a Customer Self-Service Portal and an extensible Knowledge Base.
AssetExplorer – provides enterprise-wide asset visibility and control by periodically scanning IT assets and keeping up-to-date track of inventory, ownership and software license usage.
ADManager helps Active Directory Administrators and Help Desk Technicians with their day-to-day activities, including handling a variety of complex tasks, such as bulk management of user accounts and other Active Directory objects; delegating role-based access to Help Desk Technicians; and generating an exhaustive list of Active Directory reports, some of which are an essential requirement to satisfy compliance audits.

WHO: ManageEngine WHAT: Demonstrating affordable, effective, enterprise management applications WHERE: Service Desk and IT Support Show 2009, Brompton Hall, Earls Court 1, Stand 730 WHEN: April 28-29, 2009

ManageEngine embraces SaaS

Mon, 23 Mar 2009 15:08:59 GMT

ManageEngine plans year-long rollout of its family of management applications available on-demand
ManageEngine have announced it is making its family of applications available in the Software-as-a-Service (SaaS) model, beginning with OpManager On-Demand, an integrated network and systems management suite. Throughout the year, ManageEngine will continue rolling-out SaaS versions of its complete family of popular management applications, which today are used by more than 35,000 companies around the world. "We are seeing a paradigm shift in the way IT is being managed today as enterprises demand affordability and value immediately,” said Girish Mathrubootham, vice president, ManageEngine. "OpManager On-Demand lets administrators maintain the performance and availability of their network while paying only for the software they need, dialing-up or down their investment as circumstances warrant. This is a secure, reliable and scalable service that’s perfect for enterprises and MSPs.” Zoho (www.zoho.com) which already offers a suite of online services, featuring CRM, office productivity and collaboration business applications, has more than 1,000,000 users. ManageEngine leverages much of the cloud computing infrastructure initially designed for Zoho. Information about ManageEngine SaaS applications can be found at http://ondemand.manageengine.com Availability and Pricing A free beta version of ManageEngine OpManager On-Demand is currently available at http://ondemand.opmanager.com. General availability is expected in the second quarter of this year with monthly subscription pricing dependent upon the number of objects to be managed.

OpManager Selected as 2009 CODiE Award Finalist

Mon, 23 Mar 2009 17:33:55 GMT

Software Industry Analysts and IT Managers Recognize ManageEngine OpManager for Outstanding Achievement
ManageEngine announced that ManageEngine OpManager, the company's flagship network management application, has been named a finalist in the prestigious Software & Information Industry Association's (SIIA) 24th Annual CODiE Awards competition. ManageEngine OpManager was evaluated by industry analysts and IT managers on the basis of its ability to help system administrators manage and monitor networks, with judges looking specifically for the following:

Ability to rapidly change
Cross-platform compatibility
Ease of use
Fulfillment of key attributes
Functionality of key attributes
Overall visual/program aesthetics

"ManageEngine has been a favorite with customers for more than five years now and our broad IT management product portfolio has proven itself to the industry to be robust, scalable and very cost-effective," said Girish Mathrubootham, vice president, ManageEngine. "OpManager's nomination as a finalist in the CODiE Awards is further proof that our products provide value in features, functionally and price." For more information on ManageEngine's OpManger visit http://www.manageengine.co.uk/products/opmanager/index.html

AdventNet Releases Version 5 of Web NMS

Mon, 23 Mar 2009 15:08:09 GMT

ManageEngine have announced the release of version 5 of its flagship Network Management framework, Web NMS. This latest release of the Web NMS framework offers an enhanced persistence model and a powerful development toolkit, based on Eclipse, along with a distributed architecture. With these enhancements, Web NMS performance and scalability have been significantly enhanced and the framework is positioned for even greater market growth. "Web NMS has been the preferred NMS framework among OEMs for many years because of its very high developer productivity," said Prabhu Ramachandran, Product Manager for Web NMS at AdventNet. "It accelerates EMS/NMS development without any trade-off in quality. With the built-in Eclipse plug-in and enhanced persistence framework, Web NMS 5 maximizes this productivity in delivering a highly scalable solution." "JDSU NetComplete, an award-winning service assurance solution supporting service providers worldwide, is a natural fit for the Web NMS 5 -- we started development with it a few months ago; now its features have been integrated into our NetComplete Service Assurance OSS," said Steve Yocum, Director in JDSU's Communications Test and Measurement business segment. "Several benefits include the cost-effective integration and customization of FCPS features into our own application software -- plus, the performance and scalability of Web NMS will complement NetComplete's exceptional ability to help ensure high quality of experience for advanced services such video, voice, and data over xDSL, FTTx, wireline, and wireless networks." Web NMS 5 is packed with additional features, including:

Support for JDK 1.6, Tomcat 5.5, Windows Vista, Linux ES 5.0 and My SQL 5.
Distributed Poll engine
Self monitoring capabilities
Improved status poll framework
Integrated Map view with Events, Alerts and customer tabs
Status propogation upto client tree level
Audio notifications for fault notifications

For more information on Web NMS 5, please visit: http://www.webnms.com. Web NMS 5 can be downloaded directly from: http://www.adventnet.com/products/webnms/download.html. Additionally, product Release notes are available, providing a comprehensive view of the new features and enhancements. Inquiries regarding support, licensing, migration and more can be sent to nms-support@adventnet.com.

Release announcement - ADManager Plus v4.3

Mon, 23 Feb 2009 17:30:46 GMT

ManageEngine ADManager Plus Enterprise Software Now Simplifies Management of Bulk Groups in Microsoft Active Directory

Announcing the release of ADManager Plus version 4.3, we've enhanced the popular Active Directory management and reporting solution by adding the ability to easily create and modify multiple Active Directory Groups. Administrators can use Active Directory groups to assign network and systems access rights to multiple users simultaneously, as opposed to individually configuring user accounts. Unfortunately, when using native Active Directory tools, configuring groups and assigning various group attributes becomes a complex procedure involving numerous steps. Furthermore, once created, groups need to be maintained to ensure users have access to all appropriate resources as the IT infrastructure evolves, while also guarding against security vulnerabilities that may arise. As the number of groups in the enterprise increases, so too does the management complexity and risk for mistake. ManageEngine ADManager Plus version 4.3 centralizes and automates much of this work across not just a single group, but now across multiple groups. Through a single, central console, IT administrators can add (from a CSV file) or remove multiple group members, define multiple attributes and configure exchange attributes across multiple groups in the enterprise. ADManager Plus also offers more than 100 reports out-of-the-box, including security reporting, which allows administrators to analyze group permission levels, an important part of network security assessments. "ADManager Plus has helped us identify the groups and group policy objects that have not been used. We simply have to generate the reports to get all these details," said Ronald Stoffels, Medewerker Server Cluster, Back Office ICT Services. "Moreover I found ADManager Plus to be the best amongst all the other tools I tested." "The new group management capabilities within ADManager Plus version 4.3 make this application even more valuable to IT administrators in the larger enterprises," said Manikandan Thangaraj, product manager, ADManager Plus. "We'll continue to provide management solutions that simplify and secure the largest computing infrastructures, without requiring customers to spend millions of dollars or take months to install." ManageEngine ADManager Plus version 4.3 can be downloaded directly from the website http://www.manageengine.co.uk. A 30-day trial with full functionality is available for evaluation. For further details on the product, customer implementations, pricing and technical support, please visit http://www.manageengine.co.uk

For more information about ManageEngine, please visit http://www.manageengine.co.uk

New Release: ServiceDesk Plus 7.5

Fri, 12 December 2008 17:35:34 GMT

Introducing The New Service Desk Plus 7.5
Including the new features that you’ve asked for! In-line with customer-centric core values, ManageEngine built the new version of ServiceDesk Plus based in large on suggestions from within the “ManageEngine Roadmap Idea Box,” an online community for IT administrators using ManageEngine software. The most prominent new ServiceDesk Plus features come as a direct result of the community’s input, including:

Multi-site support – allowing multiple help desks to work as one coordinated organization, serving many business units around the world in a way that ensures problems are resolved in accordance with each site's business rules and service level agreements.
Custom request forms – Simplify the creation of forms, just drag and drop the required fields.
Distributed asset scan – Identifying computing assets across multiple, separate sites; and import into the central ServiceDesk Plus Server.
Remote control/remote desktop sharing – speeding resolution times by giving technicians the ability to log-in to remote systems and troubleshoot problems.
LDAP support – import and authenticate user information from a variety of directory systems.
Flash reports – filter and consolidate information in a single report.
And more! – including color codes for prioritizing help desk requests, MAC OS scan support and standalone workstation auditing (for scanning assets that are not part of the corporate network).

“ServiceDesk Plus 7.5 is designed to support help desk technicians as they work under ever-growing demands and high-expectations,” said Girish Mathrubootham, vice president, ManageEngine. “The new features we’re introducing today will benefit even the largest IT organizations, particularly those implementing ITIL guidelines.” David Howell, AdventNet/ManageEngine’s European Director, added that “In our 12 year existence, the philosophy of close co-operation with the customer has been paramount. I am very pleased that this still remains as strong today as it was in 1996 and we continue to see great benefits in this partnership approach with our customers.” Downlod the New version here

Firewall Analyzer Extends Fortinet’s UTM

Mon, 21 Jul 2008 17:37:09 GMT

AdventNet Joins Fortinet Global Alliance Partner Program
Adventnet has announced it has joined Fortinet’s Global Alliance Partner Program as a technology partner. Fortinet’s partner program includes manufacturers, consultancy firms, service providers, global system integrators and other technology firms who complement and extend Fortinet’s unified threat management (UTM) solutions. Through this partnership, AdventNet’s ManageEngine Firewall Analyzer helps Fortinet to complement its network security technology by monitoring firewall usage and policies. LEARN MORE »

ITIL Laid Bare: Read The New White Paper

Mon, 21 Jul 2008 17:37:16 GMT

Take A Different Look At ITIL With Adventnet's Alex D Paul

Introduction "After a few utterly boring Information Technology Infrastructure Library (ITIL) presentations and speeches completely based on the blue book in Las Vegas, L.A, London, Sao Paulo, Singapore, Brisbane, Melbourne, and Sydney, I thought I should try writing what IT managers really need to know in an interesting way so that they’ll actually read it." "With all due respect, the blue book covers every aspect of ITIL Service Support and is the ultimate reference guide. This is for all those who don’t have the time and patience, but still quickly want the juice. I didn’t find an interesting ITIL Service Support article and here is my attempt in writing one. I hope you find it useful." LEARN MORE »

PCI Compliance Reports For PMP 5.3

Mon, 21 Jul 2008 17:37:44 GMT

PasswordManager Pro 5.3 Includes PCI DSS Compliance Reporting
Password Manager Pro lets you manage shared administrative passwords securely and simply. Now, newly release PMP 5.3 provides standard templates for compliance reporting on PCI DSS, the payment card industry regulations for data protection. This adds to an existing comprehensive list of management features:

Securely store thousands of privileged passwords of servers, databases, network devices and applications
Selectively share passwords with others
Reset passwords of remote resources
Enforce better password management practices
Complete record of 'who', 'what' and 'when' of password access

Other new features and enhancements in 5.3 include:

Provision to display a common message in PMP GUI to all PMP users in the GUI
Option to hide passwords for password users and auditors when auto logon is enabled
Support for configuring the database backup destination directory

LEARN MORE »

FacilitiesDesk Integrates With Autocad

Mon, 21 Jul 2008 17:38:07 GMT

NEW: FacilitiesDesk Version 5 Now Integrates With AutoCAD
FacilitiesDesk now links to AutoCAD drawings allowing easy view of all the floor plans and current occupant data without using the CAD programs. Features

FacilitiesDesk uses AutoCAD Revit Architecture Suite software, which includes AutoCAD� and Revit� Architecture software applications
Create building details quite quickly and easily with FacilitiesDesk's AutoCAD
Import the Floor-wise drawings and understanding the building structure floor by floor as all the information of the floor will be read and get populated in the system
Create additional fields with information like area of the floor, paint type and colour, wall type etc, and get them mapped with the floor diagram
Locate employees and resources easily with the help of AutoCAD integration. Track vacant space
Your mapping or work over the drawings stays on your computer, while the master CAD files remain unchanged on the corporate network

LEARN MORE »

ADManager Plus: Take the 5-min tour

Mon, 21 Jul 2008 17:38:14 GMT

Simplify Your Active Directory Management: Take the 5-min quick tour
ADManager Plus simplifies enterprise-wide Windows Active Directory management and reporting:

Spend less time managing everyday AD tasks
Easy delegation of routine tasks to helpdesks
Generate comprehensive reports on Active Directory users and objects

Take five minutes to VIEW THE TOUR »

WiFi Manager: Hotspot Management For ISPs

Mon, 21 Jul 2008 17:38:21 GMT

WiFi Manager Addresses The Challenges of Hotspot Management
WiFi Manager allows Wireless Internet Service Providers (WISP) to easily, effectively and centrally manage their infrastructures, such as Access Points, Wireless gateways, Switches and Routers deployed at hundreds or thousands of remote locations. With support for devices from most of the prominent vendors in the market today, WiFi Manager is truly a multi vendor network management solution. WiFi Manager automatically discovers the devices in the network, builds up an inventory database and monitors the infrastructure continuously for their health and other important parameters like the bandwidth used, the number of users associated, signal strength available to the connected users etc. WiFi Manager also allows configuration of the important parameters (radio settings, security settings, services settings etc.,) and management of device firmware, giving WISP administrators full control of their deployment from a single central web console.
LEARN MORE »about how WiFi Manager addresses hotspot management.

Netflow Analyzer Ent V6 - Faster, easier

Mon, 21 Jul 2008 17:38:28 GMT

New Features Help Monitor Your Distributed, Enterprise Network NetFlow Analyzer Enterprise Edition is a scalable network traffic analysis and forensic tool for monitoring your network. It relies on NetFlow / sFlow data received from switches and routers and caters to the needs of large enterprises with distributed networks. It can scale to monitor tens of thousands of interfaces or switch ports. New in Version 6:

Selectable Graph

Application Groups

Interface Group

LEARN MORE »about new features in Version 6

PasswordManager Pro New Release

Fri, 04 Jul 2008 17:38:53 GMT

PMP Release 5.2 Brings New Features and Enhancements Password Manager Pro (PMP) is a simple solution to securely store, access and administer shared administrative passwords. It enables IT managers to maintain a central repository of passwords, enforce standard password policies and control unauthorised user access to shared passwords. It also provides a complete record of 'who', 'what' and 'when' of password access. The latest release 5.2 now brings enhanced integration capabilities and synchronisation features: Remote password synchronisation for MySQL servers and HP procure devices

Support for changing the privileged passwords of remote MySQL servers and HP ProCurve devices from PMP GUI
Periodic password synchronization check with remote resources now supported for MySQL servers and HP ProCurve devices

PMP in two editions

PMP is now available in two editions - Standard and Premium. For more details, click here.

Reports in .xls format

Support for generating all reports in .xls format

Changes / Bug Fixes

If the PMP service is run with domain administrator privilege, passwords of all the local accounts in the computer (present in the domain) can be changed without the need for supplying the old password
While providing authentication details in Mail Server Settings, it is now possible to select an user account already present in PMP.
Option to restrict users from providing their own encryption key for managing personal passwords (as part of general settings)

LEARN MORE »

Netflow Analyzer Extends Data Reach

Thu, 26 Jun 2008 17:39:02 GMT

Netflow Analyzer Extends Support To Additional Technologies And Data Flows NetFlow Analyzer uses data exported from routing devices to analyze network traffic and report on bandwidth usage across your network. Data supported by NFA now includes: Cisco NetFlow�, sFlow�, cflowd�, J-Flow�, IPFIX�, NetStream�, NBAR� and CBQoS� NFA enables rapid troubleshooting of network incidents, tracking of worms and security violations more effectively and helps in planning your network upgrades in a more informed manner. Features include:

Application recognition based on IP addresses in addition to port and protocol
Proactive alerting based on threshold violations on IP Groups
Distributed architecture support for large enterprises

As the market leader in flow based traffic analysis and network forensics, the Professional Edition brings unmatched value for small and medium enterprises and can monitor upto 600 interfaces or switch ports.
LEARN MORE »

FacilitiesDesk On Show At NEC

Wed, 14 May 2008 17:05:32 GMT

ManageEngine's latest product FacilitiesDesk will be at the Facilities Show from 13th to 15th May at the NEC Birmingham. FacilitiesDesk is web-based facilities and maintenance management software solution. It manages and maintains property, space, people and assets of an organisation effectively. This facilities and maintenance management application provides all that you need to have for integrated workplace management and general service administration. This CMMS tool offers seamless maintenance and work order management, real-time data sharing of all the maintenance & facilities' activities and reduction in facilities cost run. If you miss the show, download a free trial and see how FacilitiesDesk could transform the maintenance and management of your company assets. LEARN MORE »

ServiceDesk Plus On Show at Olympia

Wed, 16 Apr 2008 18:56:52 GMT

See ServiceDesk and Meet NU At Service Desk & IT Support Show

UK Distributor, Networks Unlimited, will be demonstrating ManageEngine's ServiceDesk Plus on Stand 460 at this year's Service Desk and IT Support Show being held at Olympia from the 22nd to 23rd April. ServiceDesk Plus offers a powerful help desk and asset management solution, affordable to smaller businesses. ServiceDesk Plus Enterprise Edition meets latest compliance requirements, incorporating ITIL implementation for incident, problem, change and configuration management. ServiceDesk plus has won more customers than any other helpdesk in the UK over the past two years. In response, Networks Unlimited will be demonstrating a new migration service to assist new customers to move to ServiceDesk Plus from their old systems. LEARN MORE » about ServiceDesk Plus

See us on STAND 460 »

Is Your Network Safe From Attacks?

Wed, 16 Apr 2008 15:20:56 GMT

Security Manager Plus - Network Security Scanner and Vulnerability Scanning

With increasingly sophisticated attacks on the rise, the ability to quickly mitigate network vulnerabilities is imperative. Vulnerabilities if left undetected pose a serious security threat to enterprise systems and can leave vital corporate data exposed to attacks by hackers. For organizations, it means extended system downtimes and huge loss of revenue and productivity. Vulnerability Assessment is a process of identifying the effectiveness of an enterprise network's security posture. The process qualifies the type of assets in the network, the probable areas for compromise and how to remediate vulnerabilities and protect assets. The core function of Security Manager Plus, network security scanner, is vulnerability scanning & detection of industry-known vulnerabilities on network assets and to offer remediation solutions. Security Manager Plus enables you to scan assets and asset groups, view vulnerable assets and their complete security information, e-mail scan reports and take appropriate action to safeguard your assets based on the remediation solutions provided. LEARN MORE»

EventLog Analyzer 5 Goes Premium

Wed, 16 Apr 2008 15:04:24 GMT

EventLog Analyzer Ads Premium Edition To Version 5 Release

EventLog Analyzer 5 now offers four editions - Evaluation, Free, Professional, and Premium - each available in all Languages. Professional Edition This is a regular edition of EventLog Analyzer with standard and mandatory features required to address SIM. Collects and reports on event logs & syslogs from unlimited number of hosts/applications. Hosts include Windows, Unix, Routers, Switches, and any other syslog devices. Applications are IIS Web Server, IIS FTP Server, and MS SQL Server. Premium Edition This edition is packed with value added features plus the regular features of professional edition LEARN MORE»

Customise Your Applications Monitoring

Wed, 16 Apr 2008 15:00:54 GMT

ManageEngine Applications Manager has added the ability to create user defined Custom Monitors

Application Manager helps you build, out of the box monitor types in addition to those that are already present by default. This feature allows you to monitor applications and devices that are not supported out-of-the-box. With Custom Monitors, you can even associate in house scripts in a more standardized manner, plus write monitoring code in any programming language - Java, Jython, Ruby, Microsoft .NET, Perl, PHP, Unix Shell Scripts, Windows Batch Files, VBS Scripts or in 'C' etc., and integrate the monitoring stats into Applications Manager for Reporting, Alerting and Service Views etc. LEARN MORE»

Enhanced Monitoring For Your SAP Server

Tue, 18 Mar 2008 6:44:12 GMT

Applications Manager Extends Support for SAP Server Monitoring. ManageEngine Applications Manager has been upgraded to include monitoring of performance and availability for SAP deployments. The complex architecture of SAP presents a challenge to when drilling down to know the root cause analysis of any bottle neck in the performance. The SAP monitor in Applications Manger helps monitor the application tier, database tier, web client user experience and the servers. With this, a SAP administrator can quickly identify any impending problem, send alerts and automate corrective action. "We have found the URL sequences particularly useful as they handled the sequence of https login with redirects followed by replaying an entire use case of the web application and finally logout. It has been extremely well received within the department." said John MacEnri, Technical Architect, Department of Communication, Energy and Natural Resources, Ireland. "Agentless application performance monitoring is another big factor that tilted our buy decision."

Support Your Foreign Language Customers

Wed, 20 Feb 2008 14:48:08 GMT

Now, you can get SupportCenter Plus running in your local language and support non-english users too. SupportCenter Plus is available in the following 8 languages.

Chinese
French
German
Japanese
European Portuguese
Brazilian Portuguese
Spanish
Dutch

How to get it working in your language?

The download file and the installation procedure remains unchanged.
Download the exe or the bin and install it, the installation screens will be in English.
Complete the SupportCenter Plus installation and start the SupportCenter Plus client or point your browser to http://localhost:8080.
SupportCenter Plus screens will be displayed in your browser default language. (If your browser default language is Spanish, SupportCenter Plus screens will be displayed in Spanish.)

To change SupportCenter Plus's display language select the Personalize link on top of the screen and choose from the listed languages. LEARN MORE»

Firewall Analyzer Takes On More Vendors

Fri, 18 Jan 2008 14:39:46 GMT

Firewall Analyzer, ManageEngine's web based, agent-less, firewall log analysis and reporting software, now supports device logs across all the top vendors. If yours is here, why not download the free evaluation software and experience the outstanding value for money that Firewall Analyzer offers:

Astaro
Aventail
AWStats
BlueCoat
Check Point
Cimcor
Cisco PIX
CyberGuard
FreeBSD
Fortinet and Fortigate
Global Technologies (GNAT)
Ingate
Inktomi
Lucent
NetASQ
NetFilter
Netopia
NetScreen
Network-1
Recourse Technologies
Snort
SonicWALL
Squid Project
St. Bernard Software
Sun Microsystem
WatchGuard
Zywall

For complete details on the type of logs supported in each of these devices, please refer here.»

Network Troubleshooting In The Real World

Fri, 18 Jan 2008 13:04:58 GMT

Over-hyped and sometimes over-featured, many network management tools claim to do everything. Netflow Analyzer breaks this mould with a powerful monitoring and troubleshooting capability combined with simplicity and an affordable price ticket. Netflow Analyzer has been designed to tackle the real problems faced by network managers every day - problems that can impact critical applications and the productivity of the business. Have a look at some typical examples:

Just Released! Facilities Management Tool

Fri, 18 Jan 2008 14:22:52 GMT

ManageEngine FacilitiesDesk is a web-based Maintenance and Facilities Management Software tool with asset management capabilities. FacilitiesDesk is the latest in a ManageEngine range now spanning 22 web based IT management tools, available from UK distributor Networks Unlimited. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing & contract management and reports generation, all at an affordable price point. FacilitiesDesk offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance & facilities' activities and reduction in facilities cost run. LEARN MORE»

Helpdesk Price Cap For Health & Education

Wed, 12 December 2007 7:41:29 GMT

Help Desk Software: Revolutionary Pricing For Health & Education Sectors Affordable Service Level Management takes another leap forward as Networks Unlimited caps prices of ManageEngine's ServiceDesk Plus. Not satisfied with giving the astonishing value for money of best-selling ServiceDesk Plus, NU has now capped the price of the Enterprise and Professional editions at the 1000 node level. That means, when you pay the 1000 node price you are now entitled to unlimited nodes. The capped prices are exclusive to health and education organisations, and do not appear on our web site. Should you require a quotation or any other assistance, please contact our Sales Team on Free Phone 0800 085 6661 or email to sales@netunlim.com Even at entry-level prices, ServiceDesk Plus offers outstanding features:

Help desk
Ticket Management
Asset Management
Software Licence Management
Customer Portal
SLA Management
ITIL Framework
Knowledgebase

LEARN MORE»

Manage patches over the Internet - simply!

Wed, 12 December 2007 7:50:01 GMT

PatchQuest has overcome the difficulty of managing patches for remote sites and mobile workers. Consider the common scenarios:

Systems that are spread across different geographical locations or offices over the internet (applicable primarily to Service Providers)
Laptops that are often disconnected from the network (mobile users on the move)
Systems situated behind a NAT/PAT firewall or router (systems in different branches of an enterprise)

PatchQuest Release 4.3 is powered with an agent that can be used to manage such systems, where maintaining a dedicated network tunnel is not feasible; therefore allowing the communication over the internet. The only prerequisite is that the PatchQuest Agents should be able to contact the PatchQuest Server over the web (using HTTP). PatchQuest is an automated, patch management software for distributing and managing patches, security hotfixes and updates across heterogeneous networks comprising of Windows, Red Hat Linux and Debian Linux systems, in just a few simple clicks. LEARN MORE»

OpUtils: 45 Troubleshooting Tools In One

Mon, 19 November 2007 15:21:53 GMT

ManageEngine OpUtils is a comprehensive set of 45+ unique system and network monitoring tools. This web-based software helps network engineers monitor, diagnose and troubleshoot their IT resources. Using ManageEngine OpUtils, the administrators can troubleshoot frequent network problems such as network connectivity, availability, health, and latency of any IP device on the network. It also offers custom-made tools to manage DNS names, IP and MAC addresses, fetch details about CPU, memory, software listing and more. The SNMP tools help monitor any SNMP-enabled IP node, whereas the Cisco tools help monitor Cisco-specific devices and nodes. Graphs, charts, and tables provide real-time views of the network and system information. Diagnostic Tools

Ping Tool - Tool to ping a node to check its connectivity status in the network.
Enhanced Ping - Tool to continuously ping multiple IP Addresses or Host Names to show their real-time response time.
Ping Scan - Tool to scan a range of IP addresses to check if they are alive and reachable in the network.
SNMP Ping - Tool to ping a node, for checking if the node is SNMP enabled.
SNMP Scan - Tool to scan a range of SNMP-enabled IP addresses to check if they are alive and reachable.
Proxy Ping - Tool to do a ping test from a remote router to another remote device.
Trace Route - Tool to record the route (the specific gateway computers at each hop) through the network from Host to the target Destination.

Address Monitoring Tools

DNS Resolver - A data query tool to translate host name into IP Address and vice versa.
DNS Scan - Tool to audit the given range of IPs for Reverse Lookup.
MAC Address Resolver - Tool to resolve IP Address or Host Name to MAC Address and vice versa.
MAC IP List - To get the list of MAC and IP Addresses in the network.
MAC Address Scan - Tool to discover the physical address of a given range of devices and map them with the corresponding IP addresses.
Subnet List - Tool to retrieve the list of subnets accessible for a given SNMP node
IP Address Manager - Tool to identify whether an IP Address is currently available or not.
DHCP Scope Monitor - Tool to find the used and available IP addresses in the scopes of the DHCP Server.
Rogue Detection - Provides a list of rogue devices detected in the network.

Server Monitoring Tools

System Snapshot - Tool to display the Hardware, OS, IP Address, and Machine information of a specific Device.
Disk Space Monitor - Tool for disk space monitoring and for checking its utilization.
CPU Monitor - Tool to monitor the CPU utilization of Desktops, Servers and other Devices.
Process Scan - Tool to display the Processes that are running in a System.
Software Scan - Tool to list Software installed and available in a System.
IP Node Browser - Tool to scan an SNMP Device and show the Device details at a glance.
TCP Reset - Tool to find and reset the list of TCP connections established with the switches, routers, etc., in the network.

Network Monitoring Tools

Bandwidth Monitor - Tool to monitor the average BPS and percentage utilization of all the Interfaces in the specified device.
Switch Port Mapper - Tool to check and display the devices connected to the ports of a Switch.
Performance Monitor - Tool to monitor the network performance of all the interfaces of a specified device.
Network Scan - Tool to scan a network for retrieving network data.
Network Monitor - Utility to continuously monitor the response time of multiple devices and generate e-mail action based on severity.
IP Network Browser - Tool to scan a given range of IPs for "at a glance" device details.
Wake-On-LAN - Tool to remotely power on a PC.
Port Scanner - Tool to scan the ports of a system.
System Details Update - Tool to view and update the details, such as Name, Location, and Contact details.

Cisco Tools

Device Snapshot - Tool to view the information of a Hardware, Software, and System details of a Cisco device along with the current status of its interfaces.
Device Scan - Utility to scan a subnet or a range of IP Addresses to collect the details of the Cisco Devices in the scanned range.
TFTP Server - Tool to view the Config Files available in the TFTP Root. It also enables changing the TFTP Root directory and edit/upload config files from here.
Chassis - Tool to view the physical details of a Cisco device.
Flash - Tool to view the flash memory details of a Cisco device.
IOS - Tool to view the IOS version and details about the image file of a Cisco device.
IP Routes - Tool to view the static and dynamic routes of a CISCO device. If CDP is enabled the tool also provides details of the neighboring CISCO devices.
Device Monitor - Tool to monitor the CPU utilization, memory utilization, buffer miss rate, and buffer failures of a Cisco device.
Interfaces - Tool to retrieve the details of the Interfaces in the Cisco device.
Access Lists - Tool to show all the Access Control lists configured on the given CISCO router. The tool uses CLI to fetch the Access lists.
Config file Manager - Config File Manager downloads/uploads the StartUp and/or the Running config files from the given CISCO Router and displays them. It also shows the colored difference between the two files.

SNMP Tools

MIB Node Viewer - Tool to retrieve and analyze information about a MIB OID or a MIB node from a MIB file.
MIB Module Viewer - Tool to retrieve and analyze information about a MIB module from a MIB file.
SNMP Graph - Tool to gather data in real time and to draw graph for any SNMP device using the available data.
Trap Receiver - Tool to view the configured traps.
SNMP Walker - Tool to retrieve information for a set of OIDs in a MIB.
SNMP Table - Tool to retrieve the data for the specified Table OID from the device.
MIB Browser - Tool to load, browse, search, and walk through SNMP MIBs, and perform certain basic SNMP functions.
Community Checker - Tool to detect the read and write community strings of the devices in the network.

LEARN MORE»

Block Rogue Access Points On Your WLAN

Mon, 19 November 2007 15:20:16 GMT

ManageEngine WiFi Manager is an integrated and centralized management and security solution for wireless networks (WLANs) for enterprises. It enhances the availability and security of your WLANs by continuously monitoring the network as well as the airspace. WiFi Manager offers wireless device monitoring, one-click configuration, access point firmware management, wireless security management and a variety of reports that remove the complexity of wireless network management. WiFi Manager can detect almost all major wireless threats including rogue attacks, intrusions, sniffers, DoS attacks, and vulnerabilities. With WiFi Manager you'll have complete control over your wireless devices as well as your airspace, and more time to focus on core IT operations. LEARN MORE»

ADManager Plus Cleans Up Active Directory

Thu, 08 November 2007 14:24:39 GMT

ADManager Plus has been upgraded with a complete solution to Clean up the Active Directory. The increase in size of an organisation and the continual change in roles and departments of employees, necessitates a need to allocate newer resources and proper management of unused accounts. These unused accounts present in the active directory are to be handled with utmost caution to avoid unauthorized access, which questions the security of your network. Any dormant/inactive account can turn malicious with time providing leverage for hackers. They are to be spotted regularly through continuous audits, and disabled or deleted. ADManager Plus understands the difficulties faced by an administrator with conventional command line tools or scripts to identify then delete, disable or move unused accounts in Active Directory. It provides a single click solution for the administrator/help desk technician to generate a report on all inactive users/computers present in a Domain or Organizational unit for a given period of time. Using this report he/she can delete, disable or rearrange these suspect objects as needed. LEARN MORE»

Netflow Analyzer:The new 'Boss of QoS'

Thu, 08 November 2007 14:41:30 GMT

Netflow Analyzer now supports QoS Monitoring by adding DSCP mapping to its latest version V6.1. In addition, users can create their own DSCP Groups to monitor class-based traffic patterns on per DSCP or per DSCP Group basis. With this release, NetFlow Analyzer now enters the arena of QoS Monitoring -- the most crucial aspect of any network performance enhancement activity. QoS helps enterprises effectively allocate their existing bandwidth for high productivity applications. QoS defines the minimum level of service quality guaranteed for an application and is typically assigned for business critical applications to safeguard them against any kind of bandwidth crunch. An application with a higher QoS gets priority in receiving bandwidth allocation over one with a lower QoS value. DSCP mapping is the latest offering that is much more powerful than the earlier TOS (Type of Service). DSCP helps in verifying lapse in the enforcement of QoS policy like, were the traffic flows, whether packets are correctly labeled and marked as belonging to a particular QoS setting. NetFlow Analyzer 6 General Access is available for a free 30-day trial. Whats new in NFA 6.1

Network snapshot: Quickly identify the overall traffic on your network and the busiest devices
Enhanced QoS reporting: User definable DSCP groupings and application level visibility into DSCP
Comparison reports: Compare traffic patterns on different devices and across different time intervals
Alerting on IP Groups: Ability to create alerts on IP groups

Note

LEARN MORE»

Email Archiving For Microsoft Exchange

Tue, 16 October 2007 19:13:13 GMT

ManageEngine™ MailArchiver Plus is a web-based email archiving software to archive emails from Exchange Server. MailArchiver archieves email into multiple SQL databases and provides email compliance reports to comply with government regulations such as Sarbanes-Oxley, HIPAA, Gramm-Leach-Biley, NASD, etc. Its powerful search capabilities helps in retrieving the necessary data for government investigators and regulators reducing email discovery costs. The benefits of using MailArchiver Plus, the exchange archiving solution are:

Support for Exchange Versions 5.5, 2000, 2003 and 2007
Email Compliance Reports to help comply with SOX, HIPAA and other regulations
Get rid of corrupted and error-prone PST files.
Web based secured access to emails to employees from anywhere in the world.
Reduced Storage requirements as much as upto 80% through the Single Instance Storage mechanism
Instantaneously retrieve emails thus reducing email discovery costs.

LEARN MORE»

ServiceDesk Plus Speaks Your Language

Tue, 09 October 2007 19:13:34 GMT

Now, you can get ServiceDesk Plus running in your local language and support non-english users too.

ServiceDesk Plus is available in the following 17 languages.

Chinese
French
German
Japanese
Portuguese
Spanish
Swedish
Danish
Italian
Norwegian
Polish
Russian
Brazilian
Vietnamese
Dutch
Hebrew
Serbian

LEARN MORE»

Better Network Delivery With CISCO IPSLA

Mon, 08 October 2007 15:57:24 GMT

Now OpManager offers more powerful network control with CISCO's IPSLA technology.

With the help of an intuitive network dashboard, OpManager brings links availability and performance information to the fore. The average availability dashboard gives an immediate bird's eye view of the availability across the entire network in the specified timeframe, while the distribution chart shows the spread of availability within the same timeframe. Sometimes a terrible network quality may be just as worse as no availability at all. A round trip time of 200ms across a link where the expected round trip time is 60ms is definitely unacceptable. The top 10 SLA violation chart displays the recent locations that witnessed an unexpected communication delay. However, merely knowing that an outage or a delay has occurred is not sufficient. OpManager allows you to drill down to the map level displaying the various paths of communication between the source and destination and the round trip time across each underlying link. OpManager, with CISCO's IPSLA technology, monitors the round trip information between the various sources and their targets and evaluates them against the expected average round trip time. Consecutively, any RTT violation across a link and its impact on the performance of the channel and the network as a whole is realized and appropriate violation and performance degradation alerts are raised. LEARN MORE>>

Email Archiving For Microsoft Exchange

Mon, 08 October 2007 11:22:39 GMT

Support for Exchange Versions 5.5, 2000, 2003 and 2007
Email Compliance Reports to help comply with SOX, HIPAA and other regulations
Get rid of corrupted and error-prone PST files.
Web based secured access to emails to employees from anywhere in the world.
Reduced Storage requirements as much as upto 80% through the Single Instance Storage mechanism
Instantaneously retrieve emails thus reducing email discovery costs.

LEARN MORE>>

Monitor your SOAP Web Services

Mon, 08 October 2007 10:21:57 GMT

Web Services Management for Service Oriented Architectures Service Oriented Architectures help enterprises integrate simple web services to build complex business processes. ManageEngine Applications Manager Web Services Management capability helps enterprises to gain more visibility in to these Web Services that are used in Service Oriented Architectures. ManageEngine Applications Manager provides a flexible approach to manage an SOA that uses SOAP Web Services. It helps the Application Support team to monitor the availability and performance of their Web Services and give business managers the visibility they need to ensure their line-of-business applications meet SLAs. A simple wizard in the Web Client guides you through the whole setup process and you could be monitoring your Web Services in minutes. Benefits

Ensure real-time performance and availability
Report on trends
Enforce backward compatibility
Group and add location intelligence to your Web Service Monitoring
Agentless Monitoring reduces maintenance costs
Standards based approach to managing IT resources

LEARN MORE>>

DesktopCentral: New features on the way

Fri, 28 Sep 2007 9:18:04 GMT

The next release (Version 6) of DesktopCentral will support Windows Workgroups and multiple domains.
If you are interested in trying the beta version, CLICK HERE>>
ManageEngine DesktopCentral is web based Windows Desktop Management and Administration Software. DesktopCentral leverages Active Directory and GPO of the Windows 2000/2003 Domains to manage Windows Desktops, offering:

Remote Configurations
Patch Management
Inventory Management
Software Installation
Service Pack Installation
Remote Desktop Sharing
Active Directory Reports
User Logon Reports
Windows System Tools

LEARN MORE>>

NEW: Self-Service Portal Cuts Admin Time

Fri, 28 Sep 2007 9:18:44 GMT

ADSelfService Plus allows an employee to reset passwords, unlock accounts and update personal information on Active Directory, without assistance and in real time.

ADSelfService Plus also helps the administrator to implement stronger password policies and reduce help-desk workload, addressing the most important help-desk call to reset password by handing it over to the end-user himself. Being web based and also available with every member in your organization, information updated with ADSelfService Plus will provide the management with the most recent and accurate information. Self Reset Password Self Reset password with ADSelfService Plus allows any end user to reset his own password before expiry or when he forgets his existing password. The password can be reset by the end user himself or by his trusted co-worker for whom he has given consent or privileges through the tool. Further ADSelfService Plus addresses the productivity loss involved while processing these Password Reset tickets. Self Unlock Account Lockout of accounts results when the user is not able to input his password correctly for the permitted number of attempts in alignment with the Account Lockout Policy. The permitted number of attempts depends the Account Lockout Policy configured by your administrator in the Active Directory. To unlock your account traditionally any user has to raise a ticket to the administrator or the help desk which can be totally eliminated with the help of ADSelfService Plus. The end-user can Unlock his own account by,

Answering a set of Secret Questions and Answers known only to him
With the help a trusted co-worker who can unlock his account. The co-worker is entrusted during enrollment.

End User Self Update of his own personal Info: Any organization will always prefer information to be current and up to date in order to formulate effective growth strategies with the most recent information. This requires a real time and continuous update of data by all the users involved. An End user's information like contact details, status, telephone numbers, alternate email-id, keeps changing with time and will need a continuous update in the Active Directory. ADSelfService Plus web based user friendly interface helps end users to update / modify information fields set by the administrator, immediately and in real time in the AD. Learn more>>

Monitor Performance Of SOAP Web Services

Fri, 28 Sep 2007 9:19:00 GMT

ManageEngine Applications Manager Delivers Web Services Management for Service Oriented Architectures Service Oriented Architectures help enterprises integrate simple web services to build complex business processes. ManageEngine Applications Manager Web Services Management capability helps enterprises to gain more visibility in to these Web Services that are used in Service Oriented Architectures. ManageEngine Applications Manager provides a flexible approach to manage an SOA that uses SOAP Web Services. It helps the Application Support team to monitor the availability and performance of their Web Services and give business managers the visibility they need to ensure their line-of-business applications meet SLAs. A simple wizard in the Web Client guides you through the whole setup process and you could be monitoring your Web Services in minutes. Benefits

Ensure real-time performance and availability
Report on trends
Enforce backward compatibility
Group and add location intelligence to your Web Service Monitoring
Agentless Monitoring reduces maintenance costs
Standards based approach to managing IT resources

Web Services Management is present as part of the ManageEngine Applications Manager Product. Learn more>>

New: QoS Management For Cisco VoIP Network

Tue, 18 Sep 2007 16:32:56 GMT

VQ Manager 6.0 Supports Cisco VoIP
VQManager 6.0 introduces support for the Cisco™ SCCP (Skinny Client Control Protocol) for monitoring VoIP call quality in a Cisco™ VoIP network (comprising of Cisco™ VoIP phones and Call Managers). VQManager supports Call Manager 4.x and 5.x and also allows import of call data from Cisco™ CDR/CMR records.
To learn more about VQManager V6 Click here>>

Need SQL Monitoring? Read on...

Fri, 14 Sep 2007 13:35:44 GMT

WMI-Based MSSQL Application Monitoring OpManager's WMI-based MSSQL monitor add-on offers

Detect MSSQL Server problems quickly and minimize downtime.
Pin-point the exact point of failure to make sure MSSQL server is up and running quickly.
Detect and correct potential performance degradations before they impact end users.
Know the health of your MSSQL Server.

Learn more here>>

New: OpManager SMS Alerts To Your Mobile

Fri, 14 Sep 2007 13:35:43 GMT

OpManager's Modem-based SMS notification 'Add-On' feature allows you to:

Connect your GSM phone or GSM modem to OpManager.
Send network alerts as SMS even if your internet/exchange server is down.

Learn more here>>

Real-time, Automated Password Control

Thu, 23 Aug 2007 13:35:43 GMT

PasswordManager Pro (PMP) is a web-based Password Management Solution for enterprises to control the access to shared administrative/privileged passwords of any 'enterprise resource' such as servers, databases, network devices, applications et al. PMP is centralized, web-based and enables IT managers to enforce standard password management practices such as maintaining a central repository of all passwords, usage of strong passwords, frequent changing of sensitive passwords and controlling user access to shared passwords across the enterprise. PMP 4.7 offers new features including:

Real-time notifications for password events
Automated password changing
Delegating management of resources
Setting password expiry dates
Remote password reset support for IBM AIX, HP UNIX, Solaris and Mac OS types and much more ...

Click here to learn more.

Security Manager Plus: Scan, Patch, Mend.

Thu, 23 Aug 2007 21:58:01 GMT

Network Security Scanner with Patch Management
Formerly known as Scanfi, Security Manager Plus is a network security scanner that proactively reports on network vulnerabilities and helps to remediate them and ensure compliance. With vulnerability scanning, open ports detection, patch management and vulnerability reporting capabilities, Security Manager Plus is exactly the software you need to protect your network from security threats and malicious attacks. Highlights

Scans your enterprise network non-intrusively (both agentless & agent-based)
Provides detailed inventory of your network assets
Assesses network vulnerabilities and identifies devices that are exposed to such vulnerabilities
Remediates vulnerable Windows systems by deploying missing patches and service packs
Provides remediation solutions to mitigate risks, thus paving way for a more secure IT environment
Generates comprehensive audit reports to understand your network security posture, thereby ensuring compliance

Click here to learn more.

ServiceDesk Takes Quantum Leap With V7

Thu, 23 Aug 2007 13:35:42 GMT

Three new editions deliver new features, ITIL compliance and best-fit for your business:

NEW: VERSION 7 RELEASE
The ServiceDesk Plus platform has been significantly upgraded to Version 7 with important enhancements and new features.

NEW: STANDARD, PRO & ENTERPRISE EDITIONS
Version 7 has so many new features we decided to offer ServiceDesk Plus as a family of three editions:

STANDARD EDITION:
A simple, lower cost option for the SME that requires a really good help desk without the frills.

PROFESSIONAL EDITION:
Your current ServiceDesk Plus will become the Professional Edition when you next renew, offering integrated Asset Explorer plus many other new features.

ENTERPRISE EDITION:
ManageEngine’s most powerful helpdesk, 100% ITIL compliant with Problem and Change Management and CMDB

Click here to learn more.

NOTE TO EXISTING CUSTOMERS

NEW: ASSET-BASED PRICING
In future, prices previously governed by number of technicians will be based on the number of assets as well (except for Standard Edition which retains unlimited assets).

UPGRADING: SERVICE PACK AVAILABILITY

New Release: Applications Manager 7.4

Thu, 23 Aug 2007 13:35:41 GMT

Applications Manager 7.4 includes important new features:

Ping Monitor support added
Support for Secondary Mail Server configuration
Support for creating a Monitor Group within a Monitor Group (Monitor Sub-Group)
Support for Monitor Group creation in Admin Server (Enterprise-Edition Setup)
Ability to treat Monitor Group as a Services Group or as an Application Cluster has been added.

Click here for full details of new features in 7.4.

New: Business-Centric Applications Manager

Tue, 21 Aug 2007 13:35:40 GMT

Applications Manager 7.4 includes important new features:

Ping Monitor support added
Support for Secondary Mail Server configuration
Support for creating a Monitor Group within a Monitor Group (Monitor Sub-Group)
Support for Monitor Group creation in Admin Server (Enterprise-Edition Setup)
Ability to treat Monitor Group as a Services Group or as an Application Cluster has been added.

Click here for full details of new features in 7.4.

New V5.6 WiFi Manager Goes Multilingual

Tue, 21 Aug 2007 13:35:40 GMT

What's new in Release 5.6: New Features:

Support for Microsoft Vista operating system.
Enhanced report printing as PDF with all entries into a single PDF in Association and Authenticity reports.
Support for capturing associated mobile units connected to Proxim APs without enabling "Enable monitoring station stats" from the device web interface.
Support for special characters in password field.

Bug Fixes :

Incorrect display of min and max values of online mobile users is fixed.Incorrect display of min and max values of online mobile users is fixed.
Better SSID fetching during Discovery mode from Cisco access points.
"Mark As" not allowed in Operator mode anymore.
Association alarms will reflect the access point's custom display name

Click here for full details of new features in 5.6.

New V6 - Netflow Analyzer For The SMB

Tue, 21 Aug 2007 9:49:48 GMT

Following free trials of the beta version, the full release of Netflow Analyzer 6 Professional Edition is now available. New features include:

Real time reports
Gain up-to-the-second visibility into your network behaviour - know it as it happens.
Support for sFlow�
Monitor flow based information from a wide range of devices from HP, Extreme, Foundry and more.
Enhanced data storage
Get traffic details with 1 minute granularity on every link for upto 1 year
Selectable graph
Quickly drill down into incident times with click and drag option in the graphs

Click here for full details of new features in Version 6.

SupportCenter New Release - Boost Your CRM

Tue, 21 Aug 2007 13:35:39 GMT

Get up to speed with the latest service packs and hotfixes released for SupportCenter Plus: Issue Fixed in HotFix - Build 6007

Performance issue addressed.

Feature Added in HotFix - Build 6006

Ability to close requests without notifications.

Issues Fixed in HotFix - Build 6006

Email attachments getting corrupted - Fixed.
Solution category restriction issue - Hidden solution categories getting exposed to unauthorized contacts - Fixed.
Forwarded emails not shown in the conversation area - Fixed.
Default values of request additional fields not getting populated during request addition - Fixed.
Images do not appear on the web portal page - Fixed.
Bulk edit of requests corrupting data - Fixed.

Issues Fixed in HotFix - Build 6005

Updating a previous Timespent entry throws an error - Fixed.
Updating an earlier Account-Product association throws an error - Fixed.
Time spent entry option in the resolution page corrected.

Features Added in HotFix - Build 6004

Enhancements to the Time entry module *Time entry type. *Additional cost. *Time entry additional fields.

Issues Fixed in HotFix - Build 6004

Email attachments gets corrupted - Fixed.
Javascript error [exception:[Object Error]] occurs when adding a New Request - Fixed.
The Product field gets erased when editing the request from the request view page - Fixed.
Priority field is not aligned when level is not selected - Fixed.
Default values of request additional field values not loaded in the request form - Fixed.

Issues Fixed in HotFix - Build 6003

A javascript popup error appears (parent.editor) when Category & Subcategory is not available in the selected list in Add New Request page.
A javascript error (showError is undefined) when adding New Request.
Account & Organization information get interchanged when edited.
Unit Price parsing problem in Product CSV import - Fixed.
Making additional fields mandatory does not take effect in Add New Request Page - Fixed.
Draft gets truncated when saving drafts - Fixed.
NullPointerException when clicking on Approval Link - Fixed.
ExecutedTime is now available in Timespent reports - Fixed
ExecutedTime reverts to unix epoch time (01-01-1970) - Fixed.
ExecutedTime display problem (24 hour format /12 hour format) - Fixed.
Line breaks does not appear in Time Entry descriptions - Fixed.
Contacts can view the time spent entry details irrespective of the Admin Settings - Fixed.
Product information erased when using Bulk edits from Request List Page - Fixed.
Error Page (blank.html) displayed on resolution tab of request view page - Fixed.
LastUpdated Field in Requests added to bring the currently modified (by customers) requests to the top - Fixed.
Mail fetching getting stopped due to pattern error - Fixed.
Description & Resolution fields in reporting - Added.
Notes disappearing when editing requests - Fixed.
Style problem (mails sent out with underline) when performing spell check - Fixed.
Editing account information does not allow to edit attachments - Fixed.

Issues Fixed in HotFix - Build 6001

Unable to hide login details from the login screen - Issue Fixed.
Unable to edit account details - Issue Fixed.
Unable to remove contact email from the contact information - Issue Fixed.
When creating request, Subcategory not loaded from Request Template - Issue Fixed.
Issue with editing Account based roles fixed.
Issue when adding a contact when creating the request is fixed.
Email fetching problem in MS-SQL is fixed.

Click here for access to SupportCenter Plus service packs.

New - OpManager 7 Is 'The Business'

Tue, 17 Jul 2007 13:35:37 GMT

The newly released OpManager 7 delivers new features that take a business centric approach:

Align IT to Business:

Give a Business Perspective to IT
Ensure high service availability
Prove Service Levels
View Business Level Dashboards

Manage Your WAN:

Visualize your WAN
Monitor WAN performance
Ensure high WAN Availability
Know your WAN health At A Glance

Control the Datacenter:

Manage all datacenter elements in one
Monitor Exchange, AD and MS SQL
Prevent internal vulnerabilities
Monitor UPS Performance

Be the First to Know:

Set Alarm Escalation Rules
Schedule Reports
Intelligent Event-Alarm Correlation
Get SMS Alerts and Notifications

Click here to see what's new in OpManager 7.

Opmanager MSP one click remote control

Mon, 16 Jul 2007 13:35:37 GMT

The new OpManager MSP Remote Control Add-On enables you to work on your customer servers and desktops right from your office or home. It works over internet and is fast, secure, and smooth. Firewall Friendly Architecture OpManager Remote uses only the common ports used for browsing and hence it doesn't mandate punching a hole in your customer firewall. The remote control gateway, bundled along with the OpManager Central server, enables the required communication tunnel for you to see the remote server. Secure, Fast, and Smooth. OpManager encrypts the data between the remote machine and you, ensuring that you don't expose corporate data over the Internet. Moreover, the compression logic and the intelligent screen rendering mechanism ensure that you use fewer resources without sacrificing quality, ensuring a smooth experience. Install in seconds OpManager helps you to deploy agents in bulk. From the OpManager central interface select the list of servers/desktops and -> Click install. The agents will be automatically pushed to the remote machines, installed, and started automatically. And in an unlikely event of installation failure, you can manually download-and and install the agent Be There Once the agents are installed you are ready to access the servers remotely. Every device snapshot page would then display a "Remote Control" button for you to click and start a remote session. You may use the Flash viewer, ActiveX viewer, or the Java viewer. You can switch to the full screen view, take control of the server at the click of a button, and be there in real-time supporting your customers. Be accountable - track remote sessions Every time when your technical team remotely connects your customer machines OpManager maintains a record of wh why, who, and how long the remote session was established.

Netflow Analyzer 6 Beta Trial

Mon, 16 Jul 2007 13:35:36 GMT

Beta version of Netflow Analyzer Version 6 is now available for trial. What's new in 6 beta: *Real time reports - Gain upto-the-second visibility into your network behaviour - know it as it happens. *Support for sFlow - Monitor flow based information from a wide range of devices from HP, Extreme, Foundry and more. *Enhanced data storage - Get traffic details with 1 minute granularity on every link for upto 1 year *Selectable graph - Quickly drill down into incident times with click and drag option in the graphs *Performance Enhancement - Ability to configure more IP Groups with significant performance improvement in the implementation *DSCP Mapping - Get QoS related metrics based on DiffServ using configurable DSCP mapping *Google Map integration - Get a graphical representation of your network with Google maps *Enhanced alerting - Get proactive email alerts when your link goes down Reports in PDF *Easily export and share reports in PDF format Application Groups - Create groups based on existing applications for a better high level view. Note : 6 Beta user will be able to migrate their data to 6 General Release, as and when it is available. Click here to go to the download page.

NEW - Netflow Analyzer Enterprise Edition

Tue, 26 Jun 2007 13:35:36 GMT

NetFlow Analyzer Enterprise Edition is a scalable solution to monitor your global enterprise network from a central location. The NetFlow Analyzer Enterprise Edition is the next generation offering from NetFlow Analyzer, which has thousands of happy customers worldwide. It enables rapid troubleshooting of network incidents, tracking of worms and security violations more effectively and helps in planning your network upgrades in a more informed manner. A high level of automation and intuitive reporting ensures that your time is freed up for more value-adding activities for your enterprise. This all-software solution facilitates easier deployment and ensures that you start seeing value in a matter of hours - all without the hassles involved in complex hardware probes NetFlow Analyzer brings unparalleled value in terms of the quality of the software, the total cost of ownership, the responsiveness of support and above all complete peace of mind.

Firewall Analyzer OPSEC Certified

Tue, 26 Jun 2007 13:35:35 GMT

ManageEngine's Firewall Analyzer has achieved OPSEC (Open Platform for Security) certification from Check Point Software Technologies Ltd. (Nasdaq: CHKP), the worldwide leader in securing the Internet. Through OPSEC certification, AdventNet's ManageEngine Firewall Analyzer seamlessly integrates with Check Point's market-leading VPN-1(R) network security gateway. ManageEngine Firewall Analyzer software is an enterprise-class, vendor-neutral software for firewall, VPN, and proxy server log analysis. It will help network security administrators to track bandwidth usage, detect intrusions, audit traffic, detect anomalies through network behavioral analysis, and monitor website user access efficiently. "Network Security Administrators and MSSPs are increasingly finding ManageEngine Firewall Analyzer to be an effective solution for centralized monitoring, analysis, and reporting for perimeter devices like firewalls, VPN, and proxy servers," said Ajay Kumar, Business Manager of AdventNet. "OPSEC certification validates our effort to offer a tighter integration with leading security solution providers like Check Point, which benefits our mutual customers by offering them enhanced monitoring, alerting, reporting, and archiving capabilities." "Check Point congratulates AdventNet in completing the OPSEC certification and joining the OPSEC alliance," said Poornima DeBolle, head of business development for Check Point Software Technologies. "The expansive network of OPSEC alliance partners is uniquely positioned to provide our joint customers with the industry's best security infrastructure solutions." ManageEngine Firewall Analyzer is available as download for both Windows and Linux installations. A 30-day unlimited, professional edition is available of evaluation. For further information on pricing, licensing, and technical support visit: www.manageengine.co.uk

PassTrix Renamed PasswordManager Pro (PMP)

Sun, 22 Apr 2007 13:35:35 GMT

In order to keep product names closely allied with their functionality, PasswordManager Pro becomes the new name for the ManageEngine Password Management product, formerly known as PassTrix. Networks Unlimited, the official ManageEngine distributor in the UK, is working hard to make the changes as swiftly as possible but there will be a transitionary period of some weeks whilst documentation and web sites are updated. The change concerns only the name and and does not affect the product, its specification or pricing. In the meantime, PasswordManager Pro continues to provide a secure, centralised, web-based facility for control of access to shared administrative/privileged passwords of any 'enterprise resource' such as servers, databases, network devices, applications et al. Should you have any queries, please contact NU at the address below.

CWL Systems Chooses OpManager MSP Edition

Wed, 28 Mar 2007 13:35:34 GMT

Cambridgeshire-based managed service provider, CWL Systems, chooses OpManager MSP Edition for centralized remote management of its customer networks. CWL Systems deploys and manages IT solutions that create strong business value and help customers build a more confident future. Focusing on back-office solutions and network infrastructure with a vertical focus in the financial and legal sectors, CWL works in partnership with clients to deliver successful projects that meet precise business objectives. Uncompromising quality standards and a large customer network have driven CWL Systems to optimize network management with OpManager. Recently, CWL Systems have installed probes in ten customers sites, and have already received requests for more. Simon Murawski, senior network engineer at CWL Systems, says, "It will be a steady increase. We have 12 probe licenses currently and will have to buy more within the next week or so as we install the next few customers. Our plan is to install probes on all of our customers' networks that we cover. So the number of probes we are potentially going to be having will grow quite large". After using a number of other competing network management products, CWL Systems narrowed down their search for a complete remote network management tool to OpManager. "The easy to use user interface is one of the reasons we chose OpManager over its competing products. Its well designed from the perspective of the customer. Also the dashboard status views are good for an instant graphical overview of all the customers' sites", said Simon. "The ability to monitor pretty much any device such as Cisco routers and firewalls, printers, servers, hubs switches and websites all within a very intuitive web interface are definite plus points." he added. "Further, the addition of specific monitoring of exchange and active directory is of great help. While some of the competing products do allow easier addition of other monitors, they lack the overall, well put together integrated look and feel of OpManager." The fact that the MSP edition supports multiple customers with the probes, and the fact that the probe doesn't need to be installed on every monitored device is great. Other products require an agent to be installed on all devices, which can make the roll-out to a new site slow. "MSPs require an enterprise-class monitoring tool that does not compromise on performance but provides an easy and appealing interface", said Dev Anand, the Product Manager for MSP Solutions at AdventNet. "At OpManager we target efficient performance at affordable price points."

NetFlow Analyzer Support For 'sFlow'

Wed, 28 Mar 2007 13:35:33 GMT

NetFlow Analyzer's next release will support sFlow. The early access build (560) for sFlow is now available and can be obtained by sending your contact information to sales@manageengine.co.uk. Please note that migration support is not available for this build. sFlow is an industry standard technology for monitoring high speed switched networks. It gives complete visibility into the use of networks enabling performance optimization, accounting/billing for usage, and defence against security threats. More information on the sFlow standard can be found at http://www.sflow.org The following devices are capable of exporting sFlow : AlaxalA Networks AX7800S AX7700R AX5400S Alcatel OmniSwitch 6850 OmniSwitch 9000 Allied Telesis SwitchBlade 7800R series SwitchBlade 7800S series SwitchBlade 5400S series Comtec Systems !-Rex 16Gi & 24Gi & 24Gi-Combo Extreme Networks Alpine 3800 series BlackDiamond 6800 series BlackDiamond 8800 series BlackDiamond 10808 BlackDiamond 12804C BlackDiamond 12804R Summit X450 Series Summit i series Force10 Networks E series Foundry Networks BigIron series FastIron series IronPoint series NetIron series SecureIron series ServerIron series Hewlett-Packard ProCurve 2800 series ProCurve 3400cl series ProCurve 3500yl series ProCurve 4200vl series ProCurve 5300xl series ProCurve 5400zl series ProCurve 6200yl series ProCurve 6400cl series ProCurve 9300m series ProCurve Routing Switch 9408sl Hitachi GR4000 GS4000 GS3000 NEC IP8800/R400 series IP8800/S400 series IP8800/S300 series

ManageEngine Case History: Prolog UK

Sat, 10 Mar 2007 13:35:32 GMT

ServiceDesk Plus transforms Prolog's IT management

More than ever, organisations are driving their IT managers to focus IT spend where the business will get best value and biggest return. No longer can managers adopt the ‘buy Big Blue’ approach, seeking the perceived security of the big vendors whilst, inevitably, paying a premium on price. At least, that’s the theory. In practice, human nature dictates that we tend to be wary of new vendors, no matter how good the product or its price. In the past, return on investment was been much abused by salesmen in an attempt to break down this barrier. Today, that is not good enough. IT Managers need to ‘experience’ the product, the service and the people involved, before parting with the company’s hard-earned cash. This was the scenario faced by Richard Mawson, Head of IT for marketing services provider Prolog. For too long, Prolog’s 10-strong IT department had been using helpdesk software that had served well but was well past its prime. Despite the usual reluctance of users to change, Richard could see the unreliability of the software was impacting business performance and decided to replace it. Having consulted the big names amongst the helpdesk software providers, Richard was surprised and disappointed to learn that his relatively modest requirements would incur a price of more than �9,000. After a little more searching, though, Richard came across ServiceDesk Plus, part of the ManageEngine range of software tools offered by the India-based software developer Adventnet. With a feature set to match the market leaders and at less than half the price, ServiceDesk ticked all the boxes as far as Richard’s requirements were concerned. But could he put that all-important trust in a company unknown to him: “Immediately, their web site was very encouraging. Case studies, awards, demonstrations, good literature and free trials – it’s all there. The forum was very active, which I think is always a good sign, offering some really useful support. But it was the people that really convinced me. Unusually, their software developers provide the technical support, so when you call with a query, you’re actually talking to the guys who designed the software. You really feel you’re getting good service.” Having bought ServiceDesk, and the honeymoon period over, has the decision to go with ManageEngine paid off? “ServiceDesk has transformed the way we deal with IT issues and greatly improved our service delivery. The queuing and business-rules features are excellent and the knowledge base is invaluable. We can now log each job and track it through to resolution, keeping a dialogue going with the end user.” “It’s working so well that we’re considering expanding the reach of the helpdesk to a broader, centralised facilities management role - a sort of one-stop shop for all technical issues. Support from the UK distributor, Networks Unlimited, and from Adventnet continues to reassure me we made the right move.” Any regret’s about not going with one of the better-known vendors? “To the contrary. Most businesses, like Prolog, aren’t prepared to pay over-the-top prices just for the pleasure of working with a big brand. It’s my duty to get the best value for the business and, so long as new vendors put effort into building the customer relationship, then customers like me will make the switch. In this respect, ManageEngine is exemplary.” Prolog UK Prolog is one of Britain’s leading outsourced service providers for e-commerce solutions and mail order fulfilment operating a national storage and distribution infrastructure and advanced systems technology. Prolog Marketing serves both commercial and public sector clients with POS handling, bulk literature storage and distribution, mailing services, bulk collation and packing and database management. These core services are supported by design, publishing and in-house print. Prolog Connect provides inbound/outbound telephone marketing and customer services whilst Prolog Logistics specialises in national and international supply chain solutions.

ManageEngine Case History: SEEDA

Mon, 12 Mar 2007 13:35:32 GMT

Case History: South East England Development Agency (SEEDA)

SEEDA is one of those split-personality organisations. On the one hand dealing with the frantic commercial demands of small businesses and entrepreneurs, on the other hand having to comply with the rigorous regulatory requirements that come with being a government-based organisation. Seldom can there be a more wide ranging set of demands placed on an IT department. Ask Carl Lawton, he should know. As the Senior Systems Administrator, Carl has responsibility for delivering reliable and efficient ICT services to approximately 500 internal customers, involved in regeneration and property development projects. On top of that, the IT Department is subject to annual auditing by the National Audit Office and Carl must continuously provide audit logs to support compliance with governance procedures. It is important that SEEDA`s IT reports are accurate and factual. After six years of rapid growth, not surprisingly, SEEDA’s IT systems were beginning to creak a little under the strain. In particular, the helpdesk was an old sales-based application with an active directory that was not working and some old Crystal reports that were just inadequate. Carl recognised that a web-based solution would make life a lot easier and immediately looked at the big names - Remedy, Royal Blue, Trackit, etc. Back on his feet again (he fell over when he saw the price), Carl found ManageEngine’s ServiceDesk Plus, a web based help desk software tool with outstanding tracking and asset management capabilities. Functionality was on a par with the big names but with a much more sensible price. Carl soon put ServiceDesk Plus to work on the 18 strong IT department located across the three SEEDA sites, prior to rolling out across the rest of the organisation. Immediately, ServiceDesk’s ability to log and track issues meant that incoming calls were fewer, freeing up the IT team in the process. Reporting on trends in service requirements (e.g most frequent callers) also meant that training issues could be identified and addressed. In this way, ServiceDesk Plus also provided the reporting required for regulatory and governance purposes. “The affordability of ServiceDesk has removed one of the biggest barriers to maintaining our IT infrastructure and improving service delivery,” says Carl. “The combination of high functionality, low cost, simple, web-based software is a feature of the ManageEngine range that fits our requirements well and offers the benefits of a single source for our IT management solutions in the future.” SEEDA The South East England Development Agency (SEEDA) is one of nine Regional Development Agencies in England. SEEDA’s main role is to drive economic development in the South East. SEEDA’s work covers the same geographical area as the Government Office for the South East. Both organisations cover an area stretching from Kent to Hampshire and the Isle of Wight, to Milton Keynes at the northern end of the region and West Berkshire in the west. SEEDA’s work includes *regional regeneration *making the South East a competitive location for business *encouraging companies to invest in the South East *ensuring that the right skills are available to match the needs of the South East labour market

ManageEngine Case History: Pendragon

Wed, 28 Mar 2007 13:35:31 GMT

Pendragon Corporate Services Take On Applications Manager Many IT managers will tell you that hosted IT services are more about trust than technology. This being so, then the hosted service provider who manages clients’ critical business applications, must be the ultimate example of the ‘trusted supplier’. When that client is the UK Government, you know that the service provider must be a bit special. Such is the case with Pendragon. For the past 7 years, Pendragon has provided Consultancy Services to both the Public & Private Sector, including high profile Government Departments, managing key servers and applications whilst providing penetration testing, secure networking and numerous other support services. Central to Pendragon’s role is the hosting of 20 or so servers (covering over 60 Government websites and numerous Charity and Private Sector systems) running a range of heavyweight applications (eg Oracle) plus front-end web management services the likes of Apache and Tomcat. All the applications are running flat out, web servers receiving up to 22 million hits per month (for the bewildered, that’s 500 per minute), so monitoring and management are crucial. So crucial that Ian Poole, Pendragon’s Technical Director, decided that they needed the very best application-monitoring tool available. The search was not straightforward, though, with several contenders demonstrating incompatibility to a greater or lesser degree. Then, after a quick Google, Ian came across ManageEngine’s Applications Manager. “ We were pleasantly surprised,” says Ian. “We hadn’t heard of ManageEngine before but the features and the prices looked so good, we had to try it.” And try it he did. Having put Applications Manager through its paces over an extended trial period, Ian came to the conclusion, “Some tools could meet some of our requirements some of the time, but Applications Manager is without doubt the only software tool on the planet that can do the lot.” “Support was brilliant. We only had one small issue but the support team at Adventnet provided a piece of code that soon resolved the problem. Very quickly, Applications Manager had helped iron out the bugs in the client’s content management system and has become a vital element in our service delivery ever since.” “There’s no room for error in this business. Increasingly stringent regulatory processes and governance policies will continue to make service levels a priority. Application Manager plays an important part in keeping control of SLA’s and, thanks to its reporting capabilities, we can respond to demands for accountability. Peace of mind is a wonderful thing!” As the sun sets over Pendragons offices in Bristol, London & Cheltenham, the country rests peaceful in the knowledge that Pendragon and Applications Manager are doing their bit to keep the wheels of government turning. Pendragon Global Consulting Pendragon provides a broad range of business services and consultancy, including IT management. Engineers and support teams possess an extensive range of experience and expertise. These include customised industry standard applications or bespoke systems developed from scratch. The focus is on optimised IT, ranging from properly configured and deployed desktop PCs through to fully integrated, enterprise-wide and future-proof solutions.

ManageEngine at Service Desk Show

Mon, 19 Feb 2007 13:35:30 GMT

For your diary: Service Desk & IT Support Show, 24-26 April, National Hall Olympia London, ManageEngine Stand 460. (see www.servicedeskshow.com) Software doesn't have to be expensive to be effective. Come to the ManageEngine stand to find out why. With many thousands of customers worldwide, ServiceDesk Plus is now firmly established as a global leader in web-based helpdesk software. Be sure to see the newly-released Version 6 in action with its list of new features, including SQL support and SLA improvements. Also on show for the first time will be AssetExplorer, a versatile yet affordable asset management solution for: *Hardware and Software Inventory *Software License Compliance *Contract Management *Purchase Management *Software Usage Tracking Or, if customer support is your focus, we can show you how SupportCentre Plus can vastly improve your service delivery. Discuss your requirements, see a demonstration, ask questions – the ManageEngine team look forward to seeing you on the stand.

New! Mail Archiving Solution Released

Mon, 19 Feb 2007 13:35:29 GMT

ManageEngine MailArchiver Plus is a powerful, web-based, 24 X 7 real-time email archiving solution for Microsoft Exchange Server. It uses the proven 'Journaling' mechanism of Microsoft Exchange Server to archive mails. MailArchiver Plus assists compliance with corporate goverance policies and legal requirements by archiving your corporate emails. Its powerful search mechanism and reporting capabilities helps you to retrieve the necessary data for government investigators and regulators Features: * Archives mails from Microsoft Exchange Server. * Archives at real-time, as and when the messages are sent or received. * Single Instance Storage for Attachments to help you save disk space. * Powerful reporting mechanism on mail server usage, prolific users, etc. * Ability to define rules to filter out unwanted emails from being archived. * Ability to import mails from Microsoft Outlook PST files. * Provides web-based access to the emails for your employees. * Powerful Search Mechanism to instantaneously retrieve emails. * Distributed Database Architecture for improved scalability and faster retrieval of mails. * Aids in complying with regulatory requirements for email storage and retrieval. * Support for archiving from Virtual Domains.

New! Asset Management Software

Fri, 02 Feb 2007 13:35:28 GMT

ManageEngine AssetExplorer is a comprehensive Asset Management solution that offers a single view to track, audit and manage software, hardware, contracts, purchases and manage ownership of all your IT and Non-IT assets. Software License Management helps you track Purchased Licensed Software and license keys from multiple software vendors. Ensure software compliance by actively tracking software licenses purchased versus actual installations. AssetExplorer offers a complete Purchase Order Cycle with approvals and contract management to manage multiple asset contracts. Comprehensive Asset Reports helps you track every event on the network. Salient Features * IT and Non-IT Asset Management * Detailed Hardware and Software Inventory * Software License Compliance * Contract Management * Purchase Management * Software Usage Tracking * Hardware and Software Audit Reports * Around 30 Comprehensive Pre-built Reports

Netflow Analyzer 5.5: Now Supports NBAR

Fri, 02 Feb 2007 11:10:28 GMT

In October 2006, the latest version of Netflow Analyzer (5.5) was released with an important new feature - support for Cisco NBAR (Network Based Application Recognition).

New! Active Directory Management Software

Fri, 02 Feb 2007 11:10:27 GMT

Yet another product joins the stable from AdventNet with ManageEngine ADManager allowing network managers...

NU & ManageEngine: Two Years of Growth

Fri, 02 Feb 2007 11:10:27 GMT

Twenty-five new products in two years, market-leading functionality, a fraction of the cost, and I've never heard of you. How can that be possible?

NU Release New Version of WIFI Manager

Fri, 02 Feb 2007 11:10:25 GMT

WiFi Manager release version 6

Case Study: NU Install Global Firewall/VPN

Fri, 02 Feb 2007 11:10:23 GMT

Founded over 100 years ago, this company has established itself as a premier force in independent test services. Now operating in some 90 countries worldwide they offer a wide range of professional services to multi-national organisations in the petrochemical, energy and agricultural industries. Networks Unlimited were presented with the opportunity of introducing VPN and firewall solutions into this organisation to provide cost effective centralised e-mail services and secure access to commercially sensitive test information. Networks Unlimited worked closely with the Communications Manager to assist in convincing a number of key sites to adopt the proposed solution ultimately providing installation, integration and support services. Owing to the success of the solution, numerous international sites are now adopting the technology with Networks Unlimited providing the project management for all new installations.

New! NU Launch AutoMap Service From Codima

Fri, 02 Feb 2007 11:10:24 GMT

The Express autoMap™ provides network managers with the means to automatically discover and view the topology of their entire enterprise network. Part of the Codima Express Network Management Suite, it provides unparalleled visibility and intelligent control of an enterprise network.