ManageEngine News

Firewall Analyzer Extends Fortinet’s UTM

Mon, 21 Jul 2008 8:29:50 GMT

AdventNet Joins Fortinet Global Alliance Partner Program
Adventnet has announced it has joined Fortinet’s Global Alliance Partner Program as a technology partner. Fortinet’s partner program includes manufacturers, consultancy firms, service providers, global system integrators and other technology firms who complement and extend Fortinet’s unified threat management (UTM) solutions. Through this partnership, AdventNet’s ManageEngine Firewall Analyzer helps Fortinet to complement its network security technology by monitoring firewall usage and policies. LEARN MORE »

ITIL Laid Bare: Read The New White Paper

Mon, 21 Jul 2008 7:47:21 GMT

Take A Different Look At ITIL With Adventnet's Alex D Paul

Introduction "After a few utterly boring Information Technology Infrastructure Library (ITIL) presentations and speeches completely based on the blue book in Las Vegas, L.A, London, Sao Paulo, Singapore, Brisbane, Melbourne, and Sydney, I thought I should try writing what IT managers really need to know in an interesting way so that they’ll actually read it." "With all due respect, the blue book covers every aspect of ITIL Service Support and is the ultimate reference guide. This is for all those who don’t have the time and patience, but still quickly want the juice. I didn’t find an interesting ITIL Service Support article and here is my attempt in writing one. I hope you find it useful." LEARN MORE »

PCI Compliance Reports For PMP 5.3

Mon, 21 Jul 2008 21:46:36 GMT

PasswordManager Pro 5.3 Includes PCI DSS Compliance Reporting
Password Manager Pro lets you manage shared administrative passwords securely and simply. Now, newly release PMP 5.3 provides standard templates for compliance reporting on PCI DSS, the payment card industry regulations for data protection. This adds to an existing comprehensive list of management features:

Securely store thousands of privileged passwords of servers, databases, network devices and applications
Selectively share passwords with others
Reset passwords of remote resources
Enforce better password management practices
Complete record of 'who', 'what' and 'when' of password access

Other new features and enhancements in 5.3 include:

Provision to display a common message in PMP GUI to all PMP users in the GUI
Option to hide passwords for password users and auditors when auto logon is enabled
Support for configuring the database backup destination directory

LEARN MORE »

FacilitiesDesk Integrates With Autocad

Mon, 21 Jul 2008 14:50:32 GMT

NEW: FacilitiesDesk Version 5 Now Integrates With AutoCAD
FacilitiesDesk now links to AutoCAD drawings allowing easy view of all the floor plans and current occupant data without using the CAD programs. Features

FacilitiesDesk uses AutoCAD Revit Architecture Suite software, which includes AutoCAD� and Revit� Architecture software applications
Create building details quite quickly and easily with FacilitiesDesk's AutoCAD
Import the Floor-wise drawings and understanding the building structure floor by floor as all the information of the floor will be read and get populated in the system
Create additional fields with information like area of the floor, paint type and colour, wall type etc, and get them mapped with the floor diagram
Locate employees and resources easily with the help of AutoCAD integration. Track vacant space
Your mapping or work over the drawings stays on your computer, while the master CAD files remain unchanged on the corporate network

LEARN MORE »

ADManager Plus: Take the 5-min tour

Mon, 21 Jul 2008 13:34:47 GMT

Simplify Your Active Directory Management: Take the 5-min quick tour
ADManager Plus simplifies enterprise-wide Windows Active Directory management and reporting:

Spend less time managing everyday AD tasks
Easy delegation of routine tasks to helpdesks
Generate comprehensive reports on Active Directory users and objects

Take five minutes to VIEW THE TOUR »

WiFi Manager: Hotspot Management For ISPs

Mon, 21 Jul 2008 21:35:06 GMT

WiFi Manager Addresses The Challenges of Hotspot Management
WiFi Manager allows Wireless Internet Service Providers (WISP) to easily, effectively and centrally manage their infrastructures, such as Access Points, Wireless gateways, Switches and Routers deployed at hundreds or thousands of remote locations. With support for devices from most of the prominent vendors in the market today, WiFi Manager is truly a multi vendor network management solution. WiFi Manager automatically discovers the devices in the network, builds up an inventory database and monitors the infrastructure continuously for their health and other important parameters like the bandwidth used, the number of users associated, signal strength available to the connected users etc. WiFi Manager also allows configuration of the important parameters (radio settings, security settings, services settings etc.,) and management of device firmware, giving WISP administrators full control of their deployment from a single central web console.
LEARN MORE »about how WiFi Manager addresses hotspot management.

Netflow Analyzer Ent V6 - Faster, easier

Mon, 21 Jul 2008 21:26:46 GMT

New Features Help Monitor Your Distributed, Enterprise Network NetFlow Analyzer Enterprise Edition is a scalable network traffic analysis and forensic tool for monitoring your network. It relies on NetFlow / sFlow data received from switches and routers and caters to the needs of large enterprises with distributed networks. It can scale to monitor tens of thousands of interfaces or switch ports. New in Version 6:

Selectable Graph

Application Groups

Interface Group

LEARN MORE »about new features in Version 6

PasswordManager Pro New Release

Fri, 04 Jul 2008 9:45:53 GMT

PMP Release 5.2 Brings New Features and Enhancements Password Manager Pro (PMP) is a simple solution to securely store, access and administer shared administrative passwords. It enables IT managers to maintain a central repository of passwords, enforce standard password policies and control unauthorised user access to shared passwords. It also provides a complete record of 'who', 'what' and 'when' of password access. The latest release 5.2 now brings enhanced integration capabilities and synchronisation features: Remote password synchronisation for MySQL servers and HP procure devices

Support for changing the privileged passwords of remote MySQL servers and HP ProCurve devices from PMP GUI
Periodic password synchronization check with remote resources now supported for MySQL servers and HP ProCurve devices

PMP in two editions

PMP is now available in two editions - Standard and Premium. For more details, click here.

Reports in .xls format

Support for generating all reports in .xls format

Changes / Bug Fixes

If the PMP service is run with domain administrator privilege, passwords of all the local accounts in the computer (present in the domain) can be changed without the need for supplying the old password
While providing authentication details in Mail Server Settings, it is now possible to select an user account already present in PMP.
Option to restrict users from providing their own encryption key for managing personal passwords (as part of general settings)

LEARN MORE »

Netflow Analyzer Extends Data Reach

Thu, 26 Jun 2008 7:23:00 GMT

Netflow Analyzer Extends Support To Additional Technologies And Data Flows NetFlow Analyzer uses data exported from routing devices to analyze network traffic and report on bandwidth usage across your network. Data supported by NFA now includes: Cisco NetFlow�, sFlow�, cflowd�, J-Flow�, IPFIX�, NetStream�, NBAR� and CBQoS� NFA enables rapid troubleshooting of network incidents, tracking of worms and security violations more effectively and helps in planning your network upgrades in a more informed manner. Features include:

Application recognition based on IP addresses in addition to port and protocol
Proactive alerting based on threshold violations on IP Groups
Distributed architecture support for large enterprises

As the market leader in flow based traffic analysis and network forensics, the Professional Edition brings unmatched value for small and medium enterprises and can monitor upto 600 interfaces or switch ports.
LEARN MORE »

FacilitiesDesk On Show At NEC

Wed, 14 May 2008 17:05:32 GMT

ManageEngine's latest product FacilitiesDesk will be at the Facilities Show from 13th to 15th May at the NEC Birmingham. FacilitiesDesk is web-based facilities and maintenance management software solution. It manages and maintains property, space, people and assets of an organisation effectively. This facilities and maintenance management application provides all that you need to have for integrated workplace management and general service administration. This CMMS tool offers seamless maintenance and work order management, real-time data sharing of all the maintenance & facilities' activities and reduction in facilities cost run. If you miss the show, download a free trial and see how FacilitiesDesk could transform the maintenance and management of your company assets. LEARN MORE »

ServiceDesk Plus On Show at Olympia

Wed, 16 Apr 2008 18:56:52 GMT

See ServiceDesk and Meet NU At Service Desk & IT Support Show

UK Distributor, Networks Unlimited, will be demonstrating ManageEngine's ServiceDesk Plus on Stand 460 at this year's Service Desk and IT Support Show being held at Olympia from the 22nd to 23rd April. ServiceDesk Plus offers a powerful help desk and asset management solution, affordable to smaller businesses. ServiceDesk Plus Enterprise Edition meets latest compliance requirements, incorporating ITIL implementation for incident, problem, change and configuration management. ServiceDesk plus has won more customers than any other helpdesk in the UK over the past two years. In response, Networks Unlimited will be demonstrating a new migration service to assist new customers to move to ServiceDesk Plus from their old systems. LEARN MORE » about ServiceDesk Plus

See us on STAND 460 »

Is Your Network Safe From Attacks?

Wed, 16 Apr 2008 15:20:56 GMT

Security Manager Plus - Network Security Scanner and Vulnerability Scanning

With increasingly sophisticated attacks on the rise, the ability to quickly mitigate network vulnerabilities is imperative. Vulnerabilities if left undetected pose a serious security threat to enterprise systems and can leave vital corporate data exposed to attacks by hackers. For organizations, it means extended system downtimes and huge loss of revenue and productivity. Vulnerability Assessment is a process of identifying the effectiveness of an enterprise network's security posture. The process qualifies the type of assets in the network, the probable areas for compromise and how to remediate vulnerabilities and protect assets. The core function of Security Manager Plus, network security scanner, is vulnerability scanning & detection of industry-known vulnerabilities on network assets and to offer remediation solutions. Security Manager Plus enables you to scan assets and asset groups, view vulnerable assets and their complete security information, e-mail scan reports and take appropriate action to safeguard your assets based on the remediation solutions provided. LEARN MORE»

EventLog Analyzer 5 Goes Premium

Wed, 16 Apr 2008 15:04:24 GMT

EventLog Analyzer Ads Premium Edition To Version 5 Release

EventLog Analyzer 5 now offers four editions - Evaluation, Free, Professional, and Premium - each available in all Languages. Professional Edition This is a regular edition of EventLog Analyzer with standard and mandatory features required to address SIM. Collects and reports on event logs & syslogs from unlimited number of hosts/applications. Hosts include Windows, Unix, Routers, Switches, and any other syslog devices. Applications are IIS Web Server, IIS FTP Server, and MS SQL Server. Premium Edition This edition is packed with value added features plus the regular features of professional edition LEARN MORE»

Customise Your Applications Monitoring

Wed, 16 Apr 2008 15:00:54 GMT

ManageEngine Applications Manager has added the ability to create user defined Custom Monitors

Application Manager helps you build, out of the box monitor types in addition to those that are already present by default. This feature allows you to monitor applications and devices that are not supported out-of-the-box. With Custom Monitors, you can even associate in house scripts in a more standardized manner, plus write monitoring code in any programming language - Java, Jython, Ruby, Microsoft .NET, Perl, PHP, Unix Shell Scripts, Windows Batch Files, VBS Scripts or in 'C' etc., and integrate the monitoring stats into Applications Manager for Reporting, Alerting and Service Views etc. LEARN MORE»

Enhanced Monitoring For Your SAP Server

Tue, 18 Mar 2008 6:44:12 GMT

Applications Manager Extends Support for SAP Server Monitoring. ManageEngine Applications Manager has been upgraded to include monitoring of performance and availability for SAP deployments. The complex architecture of SAP presents a challenge to when drilling down to know the root cause analysis of any bottle neck in the performance. The SAP monitor in Applications Manger helps monitor the application tier, database tier, web client user experience and the servers. With this, a SAP administrator can quickly identify any impending problem, send alerts and automate corrective action. "We have found the URL sequences particularly useful as they handled the sequence of https login with redirects followed by replaying an entire use case of the web application and finally logout. It has been extremely well received within the department." said John MacEnri, Technical Architect, Department of Communication, Energy and Natural Resources, Ireland. "Agentless application performance monitoring is another big factor that tilted our buy decision."

Support Your Foreign Language Customers

Wed, 20 Feb 2008 14:48:08 GMT

Now, you can get SupportCenter Plus running in your local language and support non-english users too. SupportCenter Plus is available in the following 8 languages.

Chinese
French
German
Japanese
European Portuguese
Brazilian Portuguese
Spanish
Dutch

How to get it working in your language?

The download file and the installation procedure remains unchanged.
Download the exe or the bin and install it, the installation screens will be in English.
Complete the SupportCenter Plus installation and start the SupportCenter Plus client or point your browser to http://localhost:8080.
SupportCenter Plus screens will be displayed in your browser default language. (If your browser default language is Spanish, SupportCenter Plus screens will be displayed in Spanish.)

To change SupportCenter Plus's display language select the Personalize link on top of the screen and choose from the listed languages. LEARN MORE»

Firewall Analyzer Takes On More Vendors

Fri, 18 Jan 2008 14:39:46 GMT

Firewall Analyzer, ManageEngine's web based, agent-less, firewall log analysis and reporting software, now supports device logs across all the top vendors. If yours is here, why not download the free evaluation software and experience the outstanding value for money that Firewall Analyzer offers:

Astaro
Aventail
AWStats
BlueCoat
Check Point
Cimcor
Cisco PIX
CyberGuard
FreeBSD
Fortinet and Fortigate
Global Technologies (GNAT)
Ingate
Inktomi
Lucent
NetASQ
NetFilter
Netopia
NetScreen
Network-1
Recourse Technologies
Snort
SonicWALL
Squid Project
St. Bernard Software
Sun Microsystem
WatchGuard
Zywall

For complete details on the type of logs supported in each of these devices, please refer here.»

Network Troubleshooting In The Real World

Fri, 18 Jan 2008 13:04:58 GMT

Over-hyped and sometimes over-featured, many network management tools claim to do everything. Netflow Analyzer breaks this mould with a powerful monitoring and troubleshooting capability combined with simplicity and an affordable price ticket. Netflow Analyzer has been designed to tackle the real problems faced by network managers every day - problems that can impact critical applications and the productivity of the business. Have a look at some typical examples:

Just Released! Facilities Management Tool

Fri, 18 Jan 2008 14:22:52 GMT

ManageEngine FacilitiesDesk is a web-based Maintenance and Facilities Management Software tool with asset management capabilities. FacilitiesDesk is the latest in a ManageEngine range now spanning 22 web based IT management tools, available from UK distributor Networks Unlimited. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing & contract management and reports generation, all at an affordable price point. FacilitiesDesk offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance & facilities' activities and reduction in facilities cost run. LEARN MORE»

Helpdesk Price Cap For Health & Education

Wed, 12 December 2007 7:41:29 GMT

Help Desk Software: Revolutionary Pricing For Health & Education Sectors Affordable Service Level Management takes another leap forward as Networks Unlimited caps prices of ManageEngine's ServiceDesk Plus. Not satisfied with giving the astonishing value for money of best-selling ServiceDesk Plus, NU has now capped the price of the Enterprise and Professional editions at the 1000 node level. That means, when you pay the 1000 node price you are now entitled to unlimited nodes. The capped prices are exclusive to health and education organisations, and do not appear on our web site. Should you require a quotation or any other assistance, please contact our Sales Team on Free Phone 0800 085 6661 or email to sales@netunlim.com Even at entry-level prices, ServiceDesk Plus offers outstanding features:

Help desk
Ticket Management
Asset Management
Software Licence Management
Customer Portal
SLA Management
ITIL Framework
Knowledgebase

LEARN MORE»

Manage patches over the Internet - simply!

Wed, 12 December 2007 7:50:01 GMT

PatchQuest has overcome the difficulty of managing patches for remote sites and mobile workers. Consider the common scenarios:

Systems that are spread across different geographical locations or offices over the internet (applicable primarily to Service Providers)
Laptops that are often disconnected from the network (mobile users on the move)
Systems situated behind a NAT/PAT firewall or router (systems in different branches of an enterprise)

PatchQuest Release 4.3 is powered with an agent that can be used to manage such systems, where maintaining a dedicated network tunnel is not feasible; therefore allowing the communication over the internet. The only prerequisite is that the PatchQuest Agents should be able to contact the PatchQuest Server over the web (using HTTP). PatchQuest is an automated, patch management software for distributing and managing patches, security hotfixes and updates across heterogeneous networks comprising of Windows, Red Hat Linux and Debian Linux systems, in just a few simple clicks. LEARN MORE»

OpUtils: 45 Troubleshooting Tools In One

Mon, 19 November 2007 15:21:53 GMT

ManageEngine OpUtils is a comprehensive set of 45+ unique system and network monitoring tools. This web-based software helps network engineers monitor, diagnose and troubleshoot their IT resources. Using ManageEngine OpUtils, the administrators can troubleshoot frequent network problems such as network connectivity, availability, health, and latency of any IP device on the network. It also offers custom-made tools to manage DNS names, IP and MAC addresses, fetch details about CPU, memory, software listing and more. The SNMP tools help monitor any SNMP-enabled IP node, whereas the Cisco tools help monitor Cisco-specific devices and nodes. Graphs, charts, and tables provide real-time views of the network and system information. Diagnostic Tools

Ping Tool - Tool to ping a node to check its connectivity status in the network.
Enhanced Ping - Tool to continuously ping multiple IP Addresses or Host Names to show their real-time response time.
Ping Scan - Tool to scan a range of IP addresses to check if they are alive and reachable in the network.
SNMP Ping - Tool to ping a node, for checking if the node is SNMP enabled.
SNMP Scan - Tool to scan a range of SNMP-enabled IP addresses to check if they are alive and reachable.
Proxy Ping - Tool to do a ping test from a remote router to another remote device.
Trace Route - Tool to record the route (the specific gateway computers at each hop) through the network from Host to the target Destination.

Address Monitoring Tools

DNS Resolver - A data query tool to translate host name into IP Address and vice versa.
DNS Scan - Tool to audit the given range of IPs for Reverse Lookup.
MAC Address Resolver - Tool to resolve IP Address or Host Name to MAC Address and vice versa.
MAC IP List - To get the list of MAC and IP Addresses in the network.
MAC Address Scan - Tool to discover the physical address of a given range of devices and map them with the corresponding IP addresses.
Subnet List - Tool to retrieve the list of subnets accessible for a given SNMP node
IP Address Manager - Tool to identify whether an IP Address is currently available or not.
DHCP Scope Monitor - Tool to find the used and available IP addresses in the scopes of the DHCP Server.
Rogue Detection - Provides a list of rogue devices detected in the network.

Server Monitoring Tools

System Snapshot - Tool to display the Hardware, OS, IP Address, and Machine information of a specific Device.
Disk Space Monitor - Tool for disk space monitoring and for checking its utilization.
CPU Monitor - Tool to monitor the CPU utilization of Desktops, Servers and other Devices.
Process Scan - Tool to display the Processes that are running in a System.
Software Scan - Tool to list Software installed and available in a System.
IP Node Browser - Tool to scan an SNMP Device and show the Device details at a glance.
TCP Reset - Tool to find and reset the list of TCP connections established with the switches, routers, etc., in the network.

Network Monitoring Tools

Bandwidth Monitor - Tool to monitor the average BPS and percentage utilization of all the Interfaces in the specified device.
Switch Port Mapper - Tool to check and display the devices connected to the ports of a Switch.
Performance Monitor - Tool to monitor the network performance of all the interfaces of a specified device.
Network Scan - Tool to scan a network for retrieving network data.
Network Monitor - Utility to continuously monitor the response time of multiple devices and generate e-mail action based on severity.
IP Network Browser - Tool to scan a given range of IPs for "at a glance" device details.
Wake-On-LAN - Tool to remotely power on a PC.
Port Scanner - Tool to scan the ports of a system.
System Details Update - Tool to view and update the details, such as Name, Location, and Contact details.

Cisco Tools

Device Snapshot - Tool to view the information of a Hardware, Software, and System details of a Cisco device along with the current status of its interfaces.
Device Scan - Utility to scan a subnet or a range of IP Addresses to collect the details of the Cisco Devices in the scanned range.
TFTP Server - Tool to view the Config Files available in the TFTP Root. It also enables changing the TFTP Root directory and edit/upload config files from here.
Chassis - Tool to view the physical details of a Cisco device.
Flash - Tool to view the flash memory details of a Cisco device.
IOS - Tool to view the IOS version and details about the image file of a Cisco device.
IP Routes - Tool to view the static and dynamic routes of a CISCO device. If CDP is enabled the tool also provides details of the neighboring CISCO devices.
Device Monitor - Tool to monitor the CPU utilization, memory utilization, buffer miss rate, and buffer failures of a Cisco device.
Interfaces - Tool to retrieve the details of the Interfaces in the Cisco device.
Access Lists - Tool to show all the Access Control lists configured on the given CISCO router. The tool uses CLI to fetch the Access lists.
Config file Manager - Config File Manager downloads/uploads the StartUp and/or the Running config files from the given CISCO Router and displays them. It also shows the colored difference between the two files.

SNMP Tools

MIB Node Viewer - Tool to retrieve and analyze information about a MIB OID or a MIB node from a MIB file.
MIB Module Viewer - Tool to retrieve and analyze information about a MIB module from a MIB file.
SNMP Graph - Tool to gather data in real time and to draw graph for any SNMP device using the available data.
Trap Receiver - Tool to view the configured traps.
SNMP Walker - Tool to retrieve information for a set of OIDs in a MIB.
SNMP Table - Tool to retrieve the data for the specified Table OID from the device.
MIB Browser - Tool to load, browse, search, and walk through SNMP MIBs, and perform certain basic SNMP functions.
Community Checker - Tool to detect the read and write community strings of the devices in the network.

LEARN MORE»

Block Rogue Access Points On Your WLAN

Mon, 19 November 2007 15:20:16 GMT

ManageEngine WiFi Manager is an integrated and centralized management and security solution for wireless networks (WLANs) for enterprises. It enhances the availability and security of your WLANs by continuously monitoring the network as well as the airspace. WiFi Manager offers wireless device monitoring, one-click configuration, access point firmware management, wireless security management and a variety of reports that remove the complexity of wireless network management. WiFi Manager can detect almost all major wireless threats including rogue attacks, intrusions, sniffers, DoS attacks, and vulnerabilities. With WiFi Manager you'll have complete control over your wireless devices as well as your airspace, and more time to focus on core IT operations. LEARN MORE»

ADManager Plus Cleans Up Active Directory

Thu, 08 November 2007 14:24:39 GMT

ADManager Plus has been upgraded with a complete solution to Clean up the Active Directory. The increase in size of an organisation and the continual change in roles and departments of employees, necessitates a need to allocate newer resources and proper management of unused accounts. These unused accounts present in the active directory are to be handled with utmost caution to avoid unauthorized access, which questions the security of your network. Any dormant/inactive account can turn malicious with time providing leverage for hackers. They are to be spotted regularly through continuous audits, and disabled or deleted. ADManager Plus understands the difficulties faced by an administrator with conventional command line tools or scripts to identify then delete, disable or move unused accounts in Active Directory. It provides a single click solution for the administrator/help desk technician to generate a report on all inactive users/computers present in a Domain or Organizational unit for a given period of time. Using this report he/she can delete, disable or rearrange these suspect objects as needed. LEARN MORE»

Netflow Analyzer:The new 'Boss of QoS'

Thu, 08 November 2007 14:41:30 GMT

Netflow Analyzer now supports QoS Monitoring by adding DSCP mapping to its latest version V6.1. In addition, users can create their own DSCP Groups to monitor class-based traffic patterns on per DSCP or per DSCP Group basis. With this release, NetFlow Analyzer now enters the arena of QoS Monitoring -- the most crucial aspect of any network performance enhancement activity. QoS helps enterprises effectively allocate their existing bandwidth for high productivity applications. QoS defines the minimum level of service quality guaranteed for an application and is typically assigned for business critical applications to safeguard them against any kind of bandwidth crunch. An application with a higher QoS gets priority in receiving bandwidth allocation over one with a lower QoS value. DSCP mapping is the latest offering that is much more powerful than the earlier TOS (Type of Service). DSCP helps in verifying lapse in the enforcement of QoS policy like, were the traffic flows, whether packets are correctly labeled and marked as belonging to a particular QoS setting. NetFlow Analyzer 6 General Access is available for a free 30-day trial. Whats new in NFA 6.1

Network snapshot: Quickly identify the overall traffic on your network and the busiest devices
Enhanced QoS reporting: User definable DSCP groupings and application level visibility into DSCP
Comparison reports: Compare traffic patterns on different devices and across different time intervals
Alerting on IP Groups: Ability to create alerts on IP groups

Note

LEARN MORE»

Email Archiving For Microsoft Exchange

Tue, 16 October 2007 19:13:13 GMT

ManageEngine™ MailArchiver Plus is a web-based email archiving software to archive emails from Exchange Server. MailArchiver archieves email into multiple SQL databases and provides email compliance reports to comply with government regulations such as Sarbanes-Oxley, HIPAA, Gramm-Leach-Biley, NASD, etc. Its powerful search capabilities helps in retrieving the necessary data for government investigators and regulators reducing email discovery costs. The benefits of using MailArchiver Plus, the exchange archiving solution are:

Support for Exchange Versions 5.5, 2000, 2003 and 2007
Email Compliance Reports to help comply with SOX, HIPAA and other regulations
Get rid of corrupted and error-prone PST files.
Web based secured access to emails to employees from anywhere in the world.
Reduced Storage requirements as much as upto 80% through the Single Instance Storage mechanism
Instantaneously retrieve emails thus reducing email discovery costs.

LEARN MORE»

ServiceDesk Plus Speaks Your Language

Tue, 09 October 2007 19:13:34 GMT

Now, you can get ServiceDesk Plus running in your local language and support non-english users too.

ServiceDesk Plus is available in the following 17 languages.

Chinese
French
German
Japanese
Portuguese
Spanish
Swedish
Danish
Italian
Norwegian
Polish
Russian
Brazilian
Vietnamese
Dutch
Hebrew
Serbian

LEARN MORE»

Better Network Delivery With CISCO IPSLA

Mon, 08 October 2007 15:57:24 GMT

Now OpManager offers more powerful network control with CISCO's IPSLA technology.

With the help of an intuitive network dashboard, OpManager brings links availability and performance information to the fore. The average availability dashboard gives an immediate bird's eye view of the availability across the entire network in the specified timeframe, while the distribution chart shows the spread of availability within the same timeframe. Sometimes a terrible network quality may be just as worse as no availability at all. A round trip time of 200ms across a link where the expected round trip time is 60ms is definitely unacceptable. The top 10 SLA violation chart displays the recent locations that witnessed an unexpected communication delay. However, merely knowing that an outage or a delay has occurred is not sufficient. OpManager allows you to drill down to the map level displaying the various paths of communication between the source and destination and the round trip time across each underlying link. OpManager, with CISCO's IPSLA technology, monitors the round trip information between the various sources and their targets and evaluates them against the expected average round trip time. Consecutively, any RTT violation across a link and its impact on the performance of the channel and the network as a whole is realized and appropriate violation and performance degradation alerts are raised. LEARN MORE>>

Email Archiving For Microsoft Exchange

Mon, 08 October 2007 11:22:39 GMT

Support for Exchange Versions 5.5, 2000, 2003 and 2007
Email Compliance Reports to help comply with SOX, HIPAA and other regulations
Get rid of corrupted and error-prone PST files.
Web based secured access to emails to employees from anywhere in the world.
Reduced Storage requirements as much as upto 80% through the Single Instance Storage mechanism
Instantaneously retrieve emails thus reducing email discovery costs.

LEARN MORE>>

Monitor your SOAP Web Services

Mon, 08 October 2007 10:21:57 GMT

Web Services Management for Service Oriented Architectures Service Oriented Architectures help enterprises integrate simple web services to build complex business processes. ManageEngine Applications Manager Web Services Management capability helps enterprises to gain more visibility in to these Web Services that are used in Service Oriented Architectures. ManageEngine Applications Manager provides a flexible approach to manage an SOA that uses SOAP Web Services. It helps the Application Support team to monitor the availability and performance of their Web Services and give business managers the visibility they need to ensure their line-of-business applications meet SLAs. A simple wizard in the Web Client guides you through the whole setup process and you could be monitoring your Web Services in minutes. Benefits

Ensure real-time performance and availability
Report on trends
Enforce backward compatibility
Group and add location intelligence to your Web Service Monitoring
Agentless Monitoring reduces maintenance costs
Standards based approach to managing IT resources

LEARN MORE>>

DesktopCentral: New features on the way

Fri, 28 Sep 2007 9:18:04 GMT

The next release (Version 6) of DesktopCentral will support Windows Workgroups and multiple domains.
If you are interested in trying the beta version, CLICK HERE>>
ManageEngine DesktopCentral is web based Windows Desktop Management and Administration Software. DesktopCentral leverages Active Directory and GPO of the Windows 2000/2003 Domains to manage Windows Desktops, offering:

Remote Configurations
Patch Management
Inventory Management
Software Installation
Service Pack Installation
Remote Desktop Sharing
Active Directory Reports
User Logon Reports
Windows System Tools

LEARN MORE>>

NEW: Self-Service Portal Cuts Admin Time

Fri, 28 Sep 2007 9:18:44 GMT

ADSelfService Plus allows an employee to reset passwords, unlock accounts and update personal information on Active Directory, without assistance and in real time.

ADSelfService Plus also helps the administrator to implement stronger password policies and reduce help-desk workload, addressing the most important help-desk call to reset password by handing it over to the end-user himself. Being web based and also available with every member in your organization, information updated with ADSelfService Plus will provide the management with the most recent and accurate information. Self Reset Password Self Reset password with ADSelfService Plus allows any end user to reset his own password before expiry or when he forgets his existing password. The password can be reset by the end user himself or by his trusted co-worker for whom he has given consent or privileges through the tool. Further ADSelfService Plus addresses the productivity loss involved while processing these Password Reset tickets. Self Unlock Account Lockout of accounts results when the user is not able to input his password correctly for the permitted number of attempts in alignment with the Account Lockout Policy. The permitted number of attempts depends the Account Lockout Policy configured by your administrator in the Active Directory. To unlock your account traditionally any user has to raise a ticket to the administrator or the help desk which can be totally eliminated with the help of ADSelfService Plus. The end-user can Unlock his own account by,

Answering a set of Secret Questions and Answers known only to him
With the help a trusted co-worker who can unlock his account. The co-worker is entrusted during enrollment.

End User Self Update of his own personal Info: Any organization will always prefer information to be current and up to date in order to formulate effective growth strategies with the most recent information. This requires a real time and continuous update of data by all the users involved. An End user's information like contact details, status, telephone numbers, alternate email-id, keeps changing with time and will need a continuous update in the Active Directory. ADSelfService Plus web based user friendly interface helps end users to update / modify information fields set by the administrator, immediately and in real time in the AD. Learn more>>

Monitor Performance Of SOAP Web Services

Fri, 28 Sep 2007 9:19:00 GMT

ManageEngine Applications Manager Delivers Web Services Management for Service Oriented Architectures Service Oriented Architectures help enterprises integrate simple web services to build complex business processes. ManageEngine Applications Manager Web Services Management capability helps enterprises to gain more visibility in to these Web Services that are used in Service Oriented Architectures. ManageEngine Applications Manager provides a flexible approach to manage an SOA that uses SOAP Web Services. It helps the Application Support team to monitor the availability and performance of their Web Services and give business managers the visibility they need to ensure their line-of-business applications meet SLAs. A simple wizard in the Web Client guides you through the whole setup process and you could be monitoring your Web Services in minutes. Benefits

Ensure real-time performance and availability
Report on trends
Enforce backward compatibility
Group and add location intelligence to your Web Service Monitoring
Agentless Monitoring reduces maintenance costs
Standards based approach to managing IT resources

Web Services Management is present as part of the ManageEngine Applications Manager Product. Learn more>>

New: QoS Management For Cisco VoIP Network

Tue, 18 Sep 2007 16:32:56 GMT

VQ Manager 6.0 Supports Cisco VoIP
VQManager 6.0 introduces support for the Cisco™ SCCP (Skinny Client Control Protocol) for monitoring VoIP call quality in a Cisco™ VoIP network (comprising of Cisco™ VoIP phones and Call Managers). VQManager supports Call Manager 4.x and 5.x and also allows import of call data from Cisco™ CDR/CMR records.
To learn more about VQManager V6 Click here>>

Need SQL Monitoring? Read on...

Fri, 14 Sep 2007 13:35:44 GMT

WMI-Based MSSQL Application Monitoring OpManager's WMI-based MSSQL monitor add-on offers

Detect MSSQL Server problems quickly and minimize downtime.
Pin-point the exact point of failure to make sure MSSQL server is up and running quickly.
Detect and correct potential performance degradations before they impact end users.
Know the health of your MSSQL Server.

Learn more here>>

New: OpManager SMS Alerts To Your Mobile

Fri, 14 Sep 2007 13:35:43 GMT

OpManager's Modem-based SMS notification 'Add-On' feature allows you to:

Connect your GSM phone or GSM modem to OpManager.
Send network alerts as SMS even if your internet/exchange server is down.

Learn more here>>

Real-time, Automated Password Control

Thu, 23 Aug 2007 13:35:43 GMT

PasswordManager Pro (PMP) is a web-based Password Management Solution for enterprises to control the access to shared administrative/privileged passwords of any 'enterprise resource' such as servers, databases, network devices, applications et al. PMP is centralized, web-based and enables IT managers to enforce standard password management practices such as maintaining a central repository of all passwords, usage of strong passwords, frequent changing of sensitive passwords and controlling user access to shared passwords across the enterprise. PMP 4.7 offers new features including:

Real-time notifications for password events
Automated password changing
Delegating management of resources
Setting password expiry dates
Remote password reset support for IBM AIX, HP UNIX, Solaris and Mac OS types and much more ...

Click here to learn more.

Security Manager Plus: Scan, Patch, Mend.

Thu, 23 Aug 2007 21:58:01 GMT

Network Security Scanner with Patch Management
Formerly known as Scanfi, Security Manager Plus is a network security scanner that proactively reports on network vulnerabilities and helps to remediate them and ensure compliance. With vulnerability scanning, open ports detection, patch management and vulnerability reporting capabilities, Security Manager Plus is exactly the software you need to protect your network from security threats and malicious attacks. Highlights

Scans your enterprise network non-intrusively (both agentless & agent-based)
Provides detailed inventory of your network assets
Assesses network vulnerabilities and identifies devices that are exposed to such vulnerabilities
Remediates vulnerable Windows systems by deploying missing patches and service packs
Provides remediation solutions to mitigate risks, thus paving way for a more secure IT environment
Generates comprehensive audit reports to understand your network security posture, thereby ensuring compliance

Click here to learn more.

ServiceDesk Takes Quantum Leap With V7

Thu, 23 Aug 2007 13:35:42 GMT

Three new editions deliver new features, ITIL compliance and best-fit for your business:

NEW: VERSION 7 RELEASE
The ServiceDesk Plus platform has been significantly upgraded to Version 7 with important enhancements and new features.

NEW: STANDARD, PRO & ENTERPRISE EDITIONS
Version 7 has so many new features we decided to offer ServiceDesk Plus as a family of three editions:

STANDARD EDITION:
A simple, lower cost option for the SME that requires a really good help desk without the frills.

PROFESSIONAL EDITION:
Your current ServiceDesk Plus will become the Professional Edition when you next renew, offering integrated Asset Explorer plus many other new features.

ENTERPRISE EDITION:
ManageEngine’s most powerful helpdesk, 100% ITIL compliant with Problem and Change Management and CMDB

Click here to learn more.

NOTE TO EXISTING CUSTOMERS

NEW: ASSET-BASED PRICING
In future, prices previously governed by number of technicians will be based on the number of assets as well (except for Standard Edition which retains unlimited assets).

UPGRADING: SERVICE PACK AVAILABILITY

New Release: Applications Manager 7.4

Thu, 23 Aug 2007 13:35:41 GMT

Applications Manager 7.4 includes important new features:

Ping Monitor support added
Support for Secondary Mail Server configuration
Support for creating a Monitor Group within a Monitor Group (Monitor Sub-Group)
Support for Monitor Group creation in Admin Server (Enterprise-Edition Setup)
Ability to treat Monitor Group as a Services Group or as an Application Cluster has been added.

Click here for full details of new features in 7.4.

New: Business-Centric Applications Manager

Tue, 21 Aug 2007 13:35:40 GMT

Applications Manager 7.4 includes important new features:

Ping Monitor support added
Support for Secondary Mail Server configuration
Support for creating a Monitor Group within a Monitor Group (Monitor Sub-Group)
Support for Monitor Group creation in Admin Server (Enterprise-Edition Setup)
Ability to treat Monitor Group as a Services Group or as an Application Cluster has been added.

Click here for full details of new features in 7.4.

New V5.6 WiFi Manager Goes Multilingual

Tue, 21 Aug 2007 13:35:40 GMT

What's new in Release 5.6: New Features:

Support for Microsoft Vista operating system.
Enhanced report printing as PDF with all entries into a single PDF in Association and Authenticity reports.
Support for capturing associated mobile units connected to Proxim APs without enabling "Enable monitoring station stats" from the device web interface.
Support for special characters in password field.

Bug Fixes :

Incorrect display of min and max values of online mobile users is fixed.Incorrect display of min and max values of online mobile users is fixed.
Better SSID fetching during Discovery mode from Cisco access points.
"Mark As" not allowed in Operator mode anymore.
Association alarms will reflect the access point's custom display name

Click here for full details of new features in 5.6.

New V6 - Netflow Analyzer For The SMB

Tue, 21 Aug 2007 9:49:48 GMT

Following free trials of the beta version, the full release of Netflow Analyzer 6 Professional Edition is now available. New features include:

Real time reports
Gain up-to-the-second visibility into your network behaviour - know it as it happens.
Support for sFlow�
Monitor flow based information from a wide range of devices from HP, Extreme, Foundry and more.
Enhanced data storage
Get traffic details with 1 minute granularity on every link for upto 1 year
Selectable graph
Quickly drill down into incident times with click and drag option in the graphs

Click here for full details of new features in Version 6.

SupportCenter New Release - Boost Your CRM

Tue, 21 Aug 2007 13:35:39 GMT

Get up to speed with the latest service packs and hotfixes released for SupportCenter Plus: Issue Fixed in HotFix - Build 6007

Performance issue addressed.

Feature Added in HotFix - Build 6006

Ability to close requests without notifications.

Issues Fixed in HotFix - Build 6006

Email attachments getting corrupted - Fixed.
Solution category restriction issue - Hidden solution categories getting exposed to unauthorized contacts - Fixed.
Forwarded emails not shown in the conversation area - Fixed.
Default values of request additional fields not getting populated during request addition - Fixed.
Images do not appear on the web portal page - Fixed.
Bulk edit of requests corrupting data - Fixed.

Issues Fixed in HotFix - Build 6005

Updating a previous Timespent entry throws an error - Fixed.
Updating an earlier Account-Product association throws an error - Fixed.
Time spent entry option in the resolution page corrected.

Features Added in HotFix - Build 6004

Enhancements to the Time entry module *Time entry type. *Additional cost. *Time entry additional fields.

Issues Fixed in HotFix - Build 6004

Email attachments gets corrupted - Fixed.
Javascript error [exception:[Object Error]] occurs when adding a New Request - Fixed.
The Product field gets erased when editing the request from the request view page - Fixed.
Priority field is not aligned when level is not selected - Fixed.
Default values of request additional field values not loaded in the request form - Fixed.

Issues Fixed in HotFix - Build 6003

A javascript popup error appears (parent.editor) when Category & Subcategory is not available in the selected list in Add New Request page.
A javascript error (showError is undefined) when adding New Request.
Account & Organization information get interchanged when edited.
Unit Price parsing problem in Product CSV import - Fixed.
Making additional fields mandatory does not take effect in Add New Request Page - Fixed.
Draft gets truncated when saving drafts - Fixed.
NullPointerException when clicking on Approval Link - Fixed.
ExecutedTime is now available in Timespent reports - Fixed
ExecutedTime reverts to unix epoch time (01-01-1970) - Fixed.
ExecutedTime display problem (24 hour format /12 hour format) - Fixed.
Line breaks does not appear in Time Entry descriptions - Fixed.
Contacts can view the time spent entry details irrespective of the Admin Settings - Fixed.
Product information erased when using Bulk edits from Request List Page - Fixed.
Error Page (blank.html) displayed on resolution tab of request view page - Fixed.
LastUpdated Field in Requests added to bring the currently modified (by customers) requests to the top - Fixed.
Mail fetching getting stopped due to pattern error - Fixed.
Description & Resolution fields in reporting - Added.
Notes disappearing when editing requests - Fixed.
Style problem (mails sent out with underline) when performing spell check - Fixed.
Editing account information does not allow to edit attachments - Fixed.

Issues Fixed in HotFix - Build 6001

Unable to hide login details from the login screen - Issue Fixed.
Unable to edit account details - Issue Fixed.
Unable to remove contact email from the contact information - Issue Fixed.
When creating request, Subcategory not loaded from Request Template - Issue Fixed.
Issue with editing Account based roles fixed.
Issue when adding a contact when creating the request is fixed.
Email fetching problem in MS-SQL is fixed.

Click here for access to SupportCenter Plus service packs.

New - OpManager 7 Is 'The Business'

Tue, 17 Jul 2007 13:35:37 GMT

The newly released OpManager 7 delivers new features that take a business centric approach:

Align IT to Business:

Give a Business Perspective to IT
Ensure high service availability
Prove Service Levels
View Business Level Dashboards

Manage Your WAN:

Visualize your WAN
Monitor WAN performance
Ensure high WAN Availability
Know your WAN health At A Glance

Control the Datacenter:

Manage all datacenter elements in one
Monitor Exchange, AD and MS SQL
Prevent internal vulnerabilities
Monitor UPS Performance

Be the First to Know:

Set Alarm Escalation Rules
Schedule Reports
Intelligent Event-Alarm Correlation
Get SMS Alerts and Notifications

Click here to see what's new in OpManager 7.

Opmanager MSP one click remote control

Mon, 16 Jul 2007 13:35:37 GMT

The new OpManager MSP Remote Control Add-On enables you to work on your customer servers and desktops right from your office or home. It works over internet and is fast, secure, and smooth. Firewall Friendly Architecture OpManager Remote uses only the common ports used for browsing and hence it doesn't mandate punching a hole in your customer firewall. The remote control gateway, bundled along with the OpManager Central server, enables the required communication tunnel for you to see the remote server. Secure, Fast, and Smooth. OpManager encrypts the data between the remote machine and you, ensuring that you don't expose corporate data over the Internet. Moreover, the compression logic and the intelligent screen rendering mechanism ensure that you use fewer resources without sacrificing quality, ensuring a smooth experience. Install in seconds OpManager helps you to deploy agents in bulk. From the OpManager central interface select the list of servers/desktops and -> Click install. The agents will be automatically pushed to the remote machines, installed, and started automatically. And in an unlikely event of installation failure, you can manually download-and and install the agent Be There Once the agents are installed you are ready to access the servers remotely. Every device snapshot page would then display a "Remote Control" button for you to click and start a remote session. You may use the Flash viewer, ActiveX viewer, or the Java viewer. You can switch to the full screen view, take control of the server at the click of a button, and be there in real-time supporting your customers. Be accountable - track remote sessions Every time when your technical team remotely connects your customer machines OpManager maintains a record of wh why, who, and how long the remote session was established.

Netflow Analyzer 6 Beta Trial

Mon, 16 Jul 2007 13:35:36 GMT

Beta version of Netflow Analyzer Version 6 is now available for trial. What's new in 6 beta: *Real time reports - Gain upto-the-second visibility into your network behaviour - know it as it happens. *Support for sFlow - Monitor flow based information from a wide range of devices from HP, Extreme, Foundry and more. *Enhanced data storage - Get traffic details with 1 minute granularity on every link for upto 1 year *Selectable graph - Quickly drill down into incident times with click and drag option in the graphs *Performance Enhancement - Ability to configure more IP Groups with significant performance improvement in the implementation *DSCP Mapping - Get QoS related metrics based on DiffServ using configurable DSCP mapping *Google Map integration - Get a graphical representation of your network with Google maps *Enhanced alerting - Get proactive email alerts when your link goes down Reports in PDF *Easily export and share reports in PDF format Application Groups - Create groups based on existing applications for a better high level view. Note : 6 Beta user will be able to migrate their data to 6 General Release, as and when it is available. Click here to go to the download page.

NEW - Netflow Analyzer Enterprise Edition

Tue, 26 Jun 2007 13:35:36 GMT

NetFlow Analyzer Enterprise Edition is a scalable solution to monitor your global enterprise network from a central location. The NetFlow Analyzer Enterprise Edition is the next generation offering from NetFlow Analyzer, which has thousands of happy customers worldwide. It enables rapid troubleshooting of network incidents, tracking of worms and security violations more effectively and helps in planning your network upgrades in a more informed manner. A high level of automation and intuitive reporting ensures that your time is freed up for more value-adding activities for your enterprise. This all-software solution facilitates easier deployment and ensures that you start seeing value in a matter of hours - all without the hassles involved in complex hardware probes NetFlow Analyzer brings unparalleled value in terms of the quality of the software, the total cost of ownership, the responsiveness of support and above all complete peace of mind.

Firewall Analyzer OPSEC Certified

Tue, 26 Jun 2007 13:35:35 GMT

ManageEngine's Firewall Analyzer has achieved OPSEC (Open Platform for Security) certification from Check Point Software Technologies Ltd. (Nasdaq: CHKP), the worldwide leader in securing the Internet. Through OPSEC certification, AdventNet's ManageEngine Firewall Analyzer seamlessly integrates with Check Point's market-leading VPN-1(R) network security gateway. ManageEngine Firewall Analyzer software is an enterprise-class, vendor-neutral software for firewall, VPN, and proxy server log analysis. It will help network security administrators to track bandwidth usage, detect intrusions, audit traffic, detect anomalies through network behavioral analysis, and monitor website user access efficiently. "Network Security Administrators and MSSPs are increasingly finding ManageEngine Firewall Analyzer to be an effective solution for centralized monitoring, analysis, and reporting for perimeter devices like firewalls, VPN, and proxy servers," said Ajay Kumar, Business Manager of AdventNet. "OPSEC certification validates our effort to offer a tighter integration with leading security solution providers like Check Point, which benefits our mutual customers by offering them enhanced monitoring, alerting, reporting, and archiving capabilities." "Check Point congratulates AdventNet in completing the OPSEC certification and joining the OPSEC alliance," said Poornima DeBolle, head of business development for Check Point Software Technologies. "The expansive network of OPSEC alliance partners is uniquely positioned to provide our joint customers with the industry's best security infrastructure solutions." ManageEngine Firewall Analyzer is available as download for both Windows and Linux installations. A 30-day unlimited, professional edition is available of evaluation. For further information on pricing, licensing, and technical support visit: www.manageengine.co.uk

PassTrix Renamed PasswordManager Pro (PMP)

Sun, 22 Apr 2007 13:35:35 GMT

In order to keep product names closely allied with their functionality, PasswordManager Pro becomes the new name for the ManageEngine Password Management product, formerly known as PassTrix. Networks Unlimited, the official ManageEngine distributor in the UK, is working hard to make the changes as swiftly as possible but there will be a transitionary period of some weeks whilst documentation and web sites are updated. The change concerns only the name and and does not affect the product, its specification or pricing. In the meantime, PasswordManager Pro continues to provide a secure, centralised, web-based facility for control of access to shared administrative/privileged passwords of any 'enterprise resource' such as servers, databases, network devices, applications et al. Should you have any queries, please contact NU at the address below.

CWL Systems Chooses OpManager MSP Edition

Wed, 28 Mar 2007 13:35:34 GMT

Cambridgeshire-based managed service provider, CWL Systems, chooses OpManager MSP Edition for centralized remote management of its customer networks. CWL Systems deploys and manages IT solutions that create strong business value and help customers build a more confident future. Focusing on back-office solutions and network infrastructure with a vertical focus in the financial and legal sectors, CWL works in partnership with clients to deliver successful projects that meet precise business objectives. Uncompromising quality standards and a large customer network have driven CWL Systems to optimize network management with OpManager. Recently, CWL Systems have installed probes in ten customers sites, and have already received requests for more. Simon Murawski, senior network engineer at CWL Systems, says, "It will be a steady increase. We have 12 probe licenses currently and will have to buy more within the next week or so as we install the next few customers. Our plan is to install probes on all of our customers' networks that we cover. So the number of probes we are potentially going to be having will grow quite large". After using a number of other competing network management products, CWL Systems narrowed down their search for a complete remote network management tool to OpManager. "The easy to use user interface is one of the reasons we chose OpManager over its competing products. Its well designed from the perspective of the customer. Also the dashboard status views are good for an instant graphical overview of all the customers' sites", said Simon. "The ability to monitor pretty much any device such as Cisco routers and firewalls, printers, servers, hubs switches and websites all within a very intuitive web interface are definite plus points." he added. "Further, the addition of specific monitoring of exchange and active directory is of great help. While some of the competing products do allow easier addition of other monitors, they lack the overall, well put together integrated look and feel of OpManager." The fact that the MSP edition supports multiple customers with the probes, and the fact that the probe doesn't need to be installed on every monitored device is great. Other products require an agent to be installed on all devices, which can make the roll-out to a new site slow. "MSPs require an enterprise-class monitoring tool that does not compromise on performance but provides an easy and appealing interface", said Dev Anand, the Product Manager for MSP Solutions at AdventNet. "At OpManager we target efficient performance at affordable price points."

NetFlow Analyzer Support For 'sFlow'

Wed, 28 Mar 2007 13:35:33 GMT

NetFlow Analyzer's next release will support sFlow. The early access build (560) for sFlow is now available and can be obtained by sending your contact information to sales@manageengine.co.uk. Please note that migration support is not available for this build. sFlow is an industry standard technology for monitoring high speed switched networks. It gives complete visibility into the use of networks enabling performance optimization, accounting/billing for usage, and defence against security threats. More information on the sFlow standard can be found at http://www.sflow.org The following devices are capable of exporting sFlow : AlaxalA Networks AX7800S AX7700R AX5400S Alcatel OmniSwitch 6850 OmniSwitch 9000 Allied Telesis SwitchBlade 7800R series SwitchBlade 7800S series SwitchBlade 5400S series Comtec Systems !-Rex 16Gi & 24Gi & 24Gi-Combo Extreme Networks Alpine 3800 series BlackDiamond 6800 series BlackDiamond 8800 series BlackDiamond 10808 BlackDiamond 12804C BlackDiamond 12804R Summit X450 Series Summit i series Force10 Networks E series Foundry Networks BigIron series FastIron series IronPoint series NetIron series SecureIron series ServerIron series Hewlett-Packard ProCurve 2800 series ProCurve 3400cl series ProCurve 3500yl series ProCurve 4200vl series ProCurve 5300xl series ProCurve 5400zl series ProCurve 6200yl series ProCurve 6400cl series ProCurve 9300m series ProCurve Routing Switch 9408sl Hitachi GR4000 GS4000 GS3000 NEC IP8800/R400 series IP8800/S400 series IP8800/S300 series

ManageEngine Case History: Prolog UK

Sat, 10 Mar 2007 13:35:32 GMT

ServiceDesk Plus transforms Prolog's IT management

More than ever, organisations are driving their IT managers to focus IT spend where the business will get best value and biggest return. No longer can managers adopt the ‘buy Big Blue’ approach, seeking the perceived security of the big vendors whilst, inevitably, paying a premium on price. At least, that’s the theory. In practice, human nature dictates that we tend to be wary of new vendors, no matter how good the product or its price. In the past, return on investment was been much abused by salesmen in an attempt to break down this barrier. Today, that is not good enough. IT Managers need to ‘experience’ the product, the service and the people involved, before parting with the company’s hard-earned cash. This was the scenario faced by Richard Mawson, Head of IT for marketing services provider Prolog. For too long, Prolog’s 10-strong IT department had been using helpdesk software that had served well but was well past its prime. Despite the usual reluctance of users to change, Richard could see the unreliability of the software was impacting business performance and decided to replace it. Having consulted the big names amongst the helpdesk software providers, Richard was surprised and disappointed to learn that his relatively modest requirements would incur a price of more than �9,000. After a little more searching, though, Richard came across ServiceDesk Plus, part of the ManageEngine range of software tools offered by the India-based software developer Adventnet. With a feature set to match the market leaders and at less than half the price, ServiceDesk ticked all the boxes as far as Richard’s requirements were concerned. But could he put that all-important trust in a company unknown to him: “Immediately, their web site was very encouraging. Case studies, awards, demonstrations, good literature and free trials – it’s all there. The forum was very active, which I think is always a good sign, offering some really useful support. But it was the people that really convinced me. Unusually, their software developers provide the technical support, so when you call with a query, you’re actually talking to the guys who designed the software. You really feel you’re getting good service.” Having bought ServiceDesk, and the honeymoon period over, has the decision to go with ManageEngine paid off? “ServiceDesk has transformed the way we deal with IT issues and greatly improved our service delivery. The queuing and business-rules features are excellent and the knowledge base is invaluable. We can now log each job and track it through to resolution, keeping a dialogue going with the end user.” “It’s working so well that we’re considering expanding the reach of the helpdesk to a broader, centralised facilities management role - a sort of one-stop shop for all technical issues. Support from the UK distributor, Networks Unlimited, and from Adventnet continues to reassure me we made the right move.” Any regret’s about not going with one of the better-known vendors? “To the contrary. Most businesses, like Prolog, aren’t prepared to pay over-the-top prices just for the pleasure of working with a big brand. It’s my duty to get the best value for the business and, so long as new vendors put effort into building the customer relationship, then customers like me will make the switch. In this respect, ManageEngine is exemplary.” Prolog UK Prolog is one of Britain’s leading outsourced service providers for e-commerce solutions and mail order fulfilment operating a national storage and distribution infrastructure and advanced systems technology. Prolog Marketing serves both commercial and public sector clients with POS handling, bulk literature storage and distribution, mailing services, bulk collation and packing and database management. These core services are supported by design, publishing and in-house print. Prolog Connect provides inbound/outbound telephone marketing and customer services whilst Prolog Logistics specialises in national and international supply chain solutions.

ManageEngine Case History: SEEDA

Mon, 12 Mar 2007 13:35:32 GMT

Case History: South East England Development Agency (SEEDA)

SEEDA is one of those split-personality organisations. On the one hand dealing with the frantic commercial demands of small businesses and entrepreneurs, on the other hand having to comply with the rigorous regulatory requirements that come with being a government-based organisation. Seldom can there be a more wide ranging set of demands placed on an IT department. Ask Carl Lawton, he should know. As the Senior Systems Administrator, Carl has responsibility for delivering reliable and efficient ICT services to approximately 500 internal customers, involved in regeneration and property development projects. On top of that, the IT Department is subject to annual auditing by the National Audit Office and Carl must continuously provide audit logs to support compliance with governance procedures. It is important that SEEDA`s IT reports are accurate and factual. After six years of rapid growth, not surprisingly, SEEDA’s IT systems were beginning to creak a little under the strain. In particular, the helpdesk was an old sales-based application with an active directory that was not working and some old Crystal reports that were just inadequate. Carl recognised that a web-based solution would make life a lot easier and immediately looked at the big names - Remedy, Royal Blue, Trackit, etc. Back on his feet again (he fell over when he saw the price), Carl found ManageEngine’s ServiceDesk Plus, a web based help desk software tool with outstanding tracking and asset management capabilities. Functionality was on a par with the big names but with a much more sensible price. Carl soon put ServiceDesk Plus to work on the 18 strong IT department located across the three SEEDA sites, prior to rolling out across the rest of the organisation. Immediately, ServiceDesk’s ability to log and track issues meant that incoming calls were fewer, freeing up the IT team in the process. Reporting on trends in service requirements (e.g most frequent callers) also meant that training issues could be identified and addressed. In this way, ServiceDesk Plus also provided the reporting required for regulatory and governance purposes. “The affordability of ServiceDesk has removed one of the biggest barriers to maintaining our IT infrastructure and improving service delivery,” says Carl. “The combination of high functionality, low cost, simple, web-based software is a feature of the ManageEngine range that fits our requirements well and offers the benefits of a single source for our IT management solutions in the future.” SEEDA The South East England Development Agency (SEEDA) is one of nine Regional Development Agencies in England. SEEDA’s main role is to drive economic development in the South East. SEEDA’s work covers the same geographical area as the Government Office for the South East. Both organisations cover an area stretching from Kent to Hampshire and the Isle of Wight, to Milton Keynes at the northern end of the region and West Berkshire in the west. SEEDA’s work includes *regional regeneration *making the South East a competitive location for business *encouraging companies to invest in the South East *ensuring that the right skills are available to match the needs of the South East labour market

ManageEngine Case History: Pendragon

Wed, 28 Mar 2007 13:35:31 GMT

Pendragon Corporate Services Take On Applications Manager Many IT managers will tell you that hosted IT services are more about trust than technology. This being so, then the hosted service provider who manages clients’ critical business applications, must be the ultimate example of the ‘trusted supplier’. When that client is the UK Government, you know that the service provider must be a bit special. Such is the case with Pendragon. For the past 7 years, Pendragon has provided Consultancy Services to both the Public & Private Sector, including high profile Government Departments, managing key servers and applications whilst providing penetration testing, secure networking and numerous other support services. Central to Pendragon’s role is the hosting of 20 or so servers (covering over 60 Government websites and numerous Charity and Private Sector systems) running a range of heavyweight applications (eg Oracle) plus front-end web management services the likes of Apache and Tomcat. All the applications are running flat out, web servers receiving up to 22 million hits per month (for the bewildered, that’s 500 per minute), so monitoring and management are crucial. So crucial that Ian Poole, Pendragon’s Technical Director, decided that they needed the very best application-monitoring tool available. The search was not straightforward, though, with several contenders demonstrating incompatibility to a greater or lesser degree. Then, after a quick Google, Ian came across ManageEngine’s Applications Manager. “ We were pleasantly surprised,” says Ian. “We hadn’t heard of ManageEngine before but the features and the prices looked so good, we had to try it.” And try it he did. Having put Applications Manager through its paces over an extended trial period, Ian came to the conclusion, “Some tools could meet some of our requirements some of the time, but Applications Manager is without doubt the only software tool on the planet that can do the lot.” “Support was brilliant. We only had one small issue but the support team at Adventnet provided a piece of code that soon resolved the problem. Very quickly, Applications Manager had helped iron out the bugs in the client’s content management system and has become a vital element in our service delivery ever since.” “There’s no room for error in this business. Increasingly stringent regulatory processes and governance policies will continue to make service levels a priority. Application Manager plays an important part in keeping control of SLA’s and, thanks to its reporting capabilities, we can respond to demands for accountability. Peace of mind is a wonderful thing!” As the sun sets over Pendragons offices in Bristol, London & Cheltenham, the country rests peaceful in the knowledge that Pendragon and Applications Manager are doing their bit to keep the wheels of government turning. Pendragon Global Consulting Pendragon provides a broad range of business services and consultancy, including IT management. Engineers and support teams possess an extensive range of experience and expertise. These include customised industry standard applications or bespoke systems developed from scratch. The focus is on optimised IT, ranging from properly configured and deployed desktop PCs through to fully integrated, enterprise-wide and future-proof solutions.

ManageEngine at Service Desk Show

Mon, 19 Feb 2007 13:35:30 GMT

For your diary: Service Desk & IT Support Show, 24-26 April, National Hall Olympia London, ManageEngine Stand 460. (see www.servicedeskshow.com) Software doesn't have to be expensive to be effective. Come to the ManageEngine stand to find out why. With many thousands of customers worldwide, ServiceDesk Plus is now firmly established as a global leader in web-based helpdesk software. Be sure to see the newly-released Version 6 in action with its list of new features, including SQL support and SLA improvements. Also on show for the first time will be AssetExplorer, a versatile yet affordable asset management solution for: *Hardware and Software Inventory *Software License Compliance *Contract Management *Purchase Management *Software Usage Tracking Or, if customer support is your focus, we can show you how SupportCentre Plus can vastly improve your service delivery. Discuss your requirements, see a demonstration, ask questions – the ManageEngine team look forward to seeing you on the stand.

New! Mail Archiving Solution Released

Mon, 19 Feb 2007 13:35:29 GMT

ManageEngine MailArchiver Plus is a powerful, web-based, 24 X 7 real-time email archiving solution for Microsoft Exchange Server. It uses the proven 'Journaling' mechanism of Microsoft Exchange Server to archive mails. MailArchiver Plus assists compliance with corporate goverance policies and legal requirements by archiving your corporate emails. Its powerful search mechanism and reporting capabilities helps you to retrieve the necessary data for government investigators and regulators Features: * Archives mails from Microsoft Exchange Server. * Archives at real-time, as and when the messages are sent or received. * Single Instance Storage for Attachments to help you save disk space. * Powerful reporting mechanism on mail server usage, prolific users, etc. * Ability to define rules to filter out unwanted emails from being archived. * Ability to import mails from Microsoft Outlook PST files. * Provides web-based access to the emails for your employees. * Powerful Search Mechanism to instantaneously retrieve emails. * Distributed Database Architecture for improved scalability and faster retrieval of mails. * Aids in complying with regulatory requirements for email storage and retrieval. * Support for archiving from Virtual Domains.

New! Asset Management Software

Fri, 02 Feb 2007 13:35:28 GMT

ManageEngine AssetExplorer is a comprehensive Asset Management solution that offers a single view to track, audit and manage software, hardware, contracts, purchases and manage ownership of all your IT and Non-IT assets. Software License Management helps you track Purchased Licensed Software and license keys from multiple software vendors. Ensure software compliance by actively tracking software licenses purchased versus actual installations. AssetExplorer offers a complete Purchase Order Cycle with approvals and contract management to manage multiple asset contracts. Comprehensive Asset Reports helps you track every event on the network. Salient Features * IT and Non-IT Asset Management * Detailed Hardware and Software Inventory * Software License Compliance * Contract Management * Purchase Management * Software Usage Tracking * Hardware and Software Audit Reports * Around 30 Comprehensive Pre-built Reports

Netflow Analyzer 5.5: Now Supports NBAR

Fri, 02 Feb 2007 13:35:28 GMT

In October 2006, the latest version of Netflow Analyzer (5.5) was released with an important new feature - support for Cisco NBAR (Network Based Application Recognition).

New! Active Directory Management Software

Fri, 02 Feb 2007 13:35:27 GMT

Yet another product joins the stable from AdventNet with ManageEngine ADManager allowing network managers...

NU & ManageEngine: Two Years of Growth

Fri, 02 Feb 2007 13:35:28 GMT

Twenty-five new products in two years, market-leading functionality, a fraction of the cost, and I've never heard of you. How can that be possible?

NU Release New Version of WIFI Manager

Fri, 02 Feb 2007 13:35:27 GMT

WiFi Manager release version 6