ManageEngine News

ServiceDesk Plus Win Readers' Choice Award

Fri, 11 Feb 2011 15:45:41 GMT

ManageEngine ServiceDesk Plus Voted WindowsNetworking.com Readers' Choice Award Winner in Help Desk Category ManageEngine, announce that its ITIL-ready service management solution, ManageEngine ServiceDesk Plus, was named the best Help Desk product by readers of the leading Windows Networking resource site, WindowsNetworking.com. "Our Readers' Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category," said Sean Buttigieg, WindowsNetworking.com manager. "WindowsNetworking.com users are specialists in their field who encounter various solutions for Enterprise Networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry." ManageEngine ServiceDesk Plus delivers ITIL-ready service management out of the box, including Incident, Problem and Change Management; Configuration Management Database (CMDB); Service Catalog; and more. The suite also has an integrated asset lifecycle management solution that supports automatic scanning of Windows, Linux and Mac systems. Customers can choose between a downloadable, installed version, or an online service (SaaS). "We are very happy and proud of our achievement," said Umasankar Narayanasamy, product manager at ManageEngine. "ManageEngine ServiceDesk Plus has been a successful product and we are grateful to our community of customers and users who are responsible for that growth. This award serves as additional motivation to us to continue our software innovation and improvement." WindowsNetworking.com conducts monthly polls to discover which product is preferred by network administrators in a particular category of third party solutions for Enterprise Networking. The awards draw a huge response per category and are based entirely on the visitors' votes. WindowsNetworking.com visitors can submit their votes for the current Readers' Award poll in the site's left-hand bar. About WindowsNetworking.com WindowsNetworking.com (http://WindowsNetworking.com) is a Microsoft Windows Networking resource site. It is a leading Enterprise Networking site, attracting over 650,000 Network administrators and specialists a month. The site provides the latest Windows Networking services, articles and tutorials by leading Windows Networking experts, message boards, software listings and product reviews. WindowsNetworking.com forms part of a group of sites run by TechGenix Ltd.

PC Lifecycle Management Solution for MSPs

Tue, 04 Jan 2011 15:45:41 GMT

ManageEngine Launches PC Lifecycle Management Solution for Managed Service Providers Businesses looking to decrease the expense of managing desktops, estimated by Gartner at between $7000-$13000 per workstation annually, often look to Managed Service Providers (MSPs) for help. With that market dynamic in mind, ManageEngine, announce the launch of Desktop Central MSP, a solution allowing managed service providers to quickly and easily provide remote desktop management. Based on the proven, successful technology found in ManageEngine Desktop Central, a traditional installed application, Desktop Central MSP features integrated desktop management capabilities, including software distribution, patch management, asset management and remote control, as well as configuration and system tools. The broad range of features enables service providers to effectively manage all Windows-based desktops, laptops and servers in their customers’ networks. The ManageEngine solution is agent-based and allows for managing remote computers in either of two ways: directly from the Desktop Central MSP central server or through a distribution server which sits at each of the client locations. "The MSP market is a growing one and the launch of Desktop Central MSP will help new and established providers to quickly begin managing multiple customers' desktops and servers effectively," said Mathivanan Venkatachalam, director of product management, ManageEngine. "The scalable architecture, which is suitable for mid-size as well as large MSPs, enables effective management of up to 10,000 computers." Desktop Central MSP is the latest in a family of ManageEngine solutions designed specifically for managed service providers. Other offerings in the portfolio include: 1. ServiceDesk Plus MSP – a web-based, ITIL ready, help desk solution with integrated asset management module. 2. IT360 – an integrated management solution designed to monitor and manage the IT infrastructure of small, mid-size and large enterprises. 3. MSP Center Lite - an agent based remote network and systems management software solution. For more information contact Networks Unlimited on 01798 873001 or email: sales@netunlim.com

NEW VERSION: ServiceDesk Plus 8

Mon, 08 November 2010 15:45:39 GMT

ManageEngine Launch ServiceDesk Plus 8 ManageEngine, makers of cost effective network, systems, applications and security management software solutions, distributed in the UK by Networks Unlimited, announce the launch and availability of ServiceDesk Plus Version 8. New features include:

Service Catalogue module
Advanced functionality for the automatic assignment of incidents
Integration with the popular Desktop Central for managing software and settings
Advanced API and many more...

“We’re excited about this significant release. The new agent based scanning, Service Catalogue management, enhanced configuration and software management go beyond the addition of ‘another ITIL process’." said Chris Green, Marketing Manager, Networks Unlimited. The competitively priced ServiceDesk Plus is one of the leading Service Desk solutions on the market, with over 10,000 business users worldwide and an installed base of more than 1500 customers in UK and Ireland. To learn more visit our dedicated ServiceDesk Plus web page.

Security Analytics added to NetFlow Analyzer

Wed, 20 October 2010 15:45:38 GMT

New and improved Netflow Analyser delivers unified decision support system for traffic and network security analysis ManageEngine announce a significant upgrade to ManageEngine NetFlow Analyzer, the web-based traffic analysis and bandwidth monitoring application. The new version inlcudes the Advanced Security Analytics Module (ASAM), delivering a real-time network security event monitoring capability. ManageEngine NetFlow Analyzer’s new ASAM is a real-time network flow behavior monitoring solution that provides seamless internal and external threat monitoring. It offers network managers a continuous network security posture assessment and supports detailed forensic investigations. The ASAM facilitates detection of DDoS attacks, policy violations, unauthorized scans and more. Using state-of-the-art Continuous Stream Miner™ technology, NetFlow Analyzer with ASAM helps detect and classify zero-day network intrusions. With the new ASAM, ManageEngine NetFlow Analyzer becomes a unified decision support system for traffic and network security analysis. The strengths which have traditionally made the application popular remain in place. ManageEngine NetFlow Analyzer is a highly-capably traffic analysis and network forensic tool that collects Cisco NetFlow, IPFIX, sFlow, jFlow, cflowd, NetStream and Cisco NBAR and CBQoS data to provide unparalleled visibility into any network. With real-time bandwidth usage reports on top applications, conversations, and hosts, ManageEngine NetFlow Analyzer gives valuable insight into bandwidth usage in the enterprise without the complexity and expense involved in deploying hardware probes. ManageEngine NetFlow Analyzer's new ASAM is a flow based Network Behavior Analysis (NBA) system that mitigates some of the prime drawbacks prevalent in other NBA systems by using advanced data processing techniques. It also offers an intuitive user interface making it a highly effective tool for managing and tuning network security. ManageEngine NetFlow Analyzer's ASAM detects and classifies security events based on problems, and provides extensive information collation to investigate issues in real-time. It also assigns a severity level to all threats, labeling each as Info, Warning, Major or Critical. "ManageEngine has always been about adding value to their NetFlow Analyzer solution," said Jim Key, systems engineer, Big River Internet. "With the new addition of the Advanced Security Analytics Module, NetFlow Analyzer gives me a holistic view of the network. It gives me real-time visibility of network threats, helps me troubleshoot faster and understand my network better." "ManageEngine NetFlow Analyzer's Advanced Security Analytics Module exploits some of the state-of-the-art data processing strategies to build a unified network security analysis platform," said Chandramouli Srinivasan, ASAM Technical Architect, ManageEngine. "To start-with, it focuses on covering an extensive array of zero-day network intrusion activities, coupled with actionable information, collation and trouble-shooting capabilities. ASAM is well poised to incorporate some of the high-precision algorithms targeting both fast spreading as well as low-footprint and slippery network intrusion activities." Pricing and Availability The new Advanced Security Analytics Module (ASAM) is available as an add-on to ManageEngine NetFlow Analyzer. The add-on pricing begins at $595. A free 30-day, fully functional trial version is also available, please call 0800 085 6661 for details.

Enhanced FacilitiesDesk

Wed, 29 Sep 2010 15:45:37 GMT

ManageEngine Enhances FacilitiesDesk Software; Offers Greater Customization and Building Maintenance Capabilities ManageEngine announce a new version of its integrated facilities management software, ManageEngine FacilitiesDesk. This latest edition provides greater flexibility through extensive customization capabilities and adds the ability to manage the physical infrastructure, from individual offices to entire buildings. The new FacilitiesDesk software allows facilities professionals to ensure the physical infrastructure for which they are responsible is properly maintained. Using the application’s calendar function, preventative maintenance and recurring housekeeping activities - such as electrical wiring checks, safety inspections, carpet cleaning and wall painting - can be scheduled in advance to ensure they are performed on-time. And because the software is easy-to-use, employees too can use FacilitiesDesk to quickly notify the facilities team in the event a problem, a water leak for example, should occur. New customization capabilities make the job of facilities professionals easier. Working with the templates that are part of FacilitiesDesk, in only a minute or two administrators may customize request forms by choosing to auto-populate some values, hide fields that aren’t needed in certain situations, rearrange fields to display information in a specific order, and other options. The result of such extensive customization is a form that is tailored specifically to the needs of that environment. "We've been on the lookout for a suitable facilities, admin and maintenance management solution for quite some time now and FacilitiesDesk quickly became our tool of choice for several of our facilities, admin and maintenance related tasks," said Ragid Kader, infrastructure & facilities administrator at Qatar Gas Transport Company Limited (Nakilat) QSC. "Now when users call with a problem, we are able to address the problem faster as we have the best facilities and maintenance management software. With FacilitiesDesk we are able to gain complete control of facilities, asset and maintenance operations." "Facilities professionals are faced with a growing list of responsibilities and management's expectation that they are controlling operating costs while maintaining the infrastructure," said Ananda Raman Krishnan, product manager, ManageEngine FacilitiesDesk. "We've designed FacilitiesDesk to help these professionals stay ahead of the game through proper planning, and quickly address incidents when they do occur. We know what keeps facilities professionals awake at night!" The new features found in FacilitiesDesk join an already extensive list of capabilities designed to allow facilities professionals to take complete control of maintenance management for both facilities and assets. FacilitiesDesk is available in two versions - Computerized Maintenance Management Software (CMMS) and Computer Aided Facilities Management (CAFM). While each version provides specific benefits, the two are designed to easily integrate, offering a robust feature set, including tracking and management of assets, work orders, and maintenance requests; as well as portfolio and move management. Pricing and Availability ManageEngine FacilitiesDesk is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at $275 for the CMMS Standard Edition; the Enterprise CAFM Edition starts at $995 (annual subscription). Perpetual licensing models are also available. For more information please visit the product web page at http://www.service-desk.co/products/facilitiesdesk/index.shtml

New capabilities in OpManager

Mon, 19 Jul 2010 15:45:36 GMT

ManageEngine Upgrades Network Performance Management Software, Adds Over 70 Performance Monitors for VMware Infrastructure, Introduces Automated Network Mapping ManageEngine announce a significant upgrade to the company's flagship network management software, ManageEngine OpManager, designed to help IT administrators easily monitor and manage dynamic, virtual enterprise IT environments. The new capabilities in OpManager are designed to address the IT management challenges presented by the widespread use of virtualization in today’s enterprise networks. ManageEngine OpManager now leverages native VMware Application Programming Interfaces (APIs) to discover, map, monitor and report on VMware host servers and guest instances, even supporting VMotion movement of virtual instances between physical servers. Details of the entire virtualized infrastructure are made immediately accessible from the OpManager dashboard and summarized in views, such as "Top VMs," "Top Hosts," "All Devices" and "Alarms," highlighting problem servers that require attention. OpManager now also provides in-depth performance information through the use of more than 70 deep VMware monitors, with all data collected being stored and available in any one of the many out-of-the-box reports. Additionally, OpManager now also automatically generates network maps that show Layer 2 and Layer 3 device connectivity, along with device and interface availability details. Once administrators provide the seed device and select the preferred frequency, auto-mapping begins, with results also exportable to Microsoft Visio. The maps faithfully reproduce the topology, status and health of the network, enabling administrators to quickly drill down on pain points to begin troubleshooting. "With the new ability within OpManager to monitor our VMware ESXi hosts, we now have a quick portal to check in on our virtual machines/hosts and our physical servers as well, from one simple interface," said Ryon Brubaker, Information Systems Manager at Kemba Credit Union Inc. "To be able to glance at the CPU/Memory/Disk usage/etc. saves time and the fact that we can create email alerts helps us maintain continuous service. With this latest feature and other products such as ServiceDesk Plus and Desktop Central, ManageEngine has provided us with all the tools we need to properly administer the computer (software/hardware) infrastructure of our credit union." "Virtualization has enabled quick provisioning of servers, application consolidation, automatic movement of virtual servers between physical servers based on resource utilization, and many other powerful capabilities," said Shanmugham Krishnamurthy, product manager of ManageEngine OpManager. "The network is getting all the more dynamic and the new VMware API integration and automatic layer 2/3 mapping ensures that OpManager always presents the most up-to-date picture of the network." Key feature additions found in the new version of OpManager include:

Agentless discovery and monitoring of VMware infrastructure leveraging VMware APIs
Support for ESX4.0, ESX4i , ESX 3.5, ESX 3.5i
Out-of-the-box reports and monitors for over 70 deep VMware performance monitors such as CPU Wait/ Ready, Memory Balloon/ Shared/ Swapped/ Overhead, Disk Read Speed/ Write Speed/ Read requests/ Write requests/ Bus Resets and Network Usage parameters
Layer 2 and Layer 3 infrastructure mapping
Automated, scheduled network mapping
Support for external mail servers (SSL support)
Twelve new widgets on availability and utilization (for Windows services, MS SQL services, Active Directory Services, MS Exchange services and processes)
Ten new device templates

OpManager, used by over 8500 businesses worldwide, is the flagship network management software from ManageEngine. The 42 MB (Windows installation) software has a built-in database and Web server, and delivers out-of-the-box availability and performance monitoring across any IT environment. Apart from advanced capabilities such as virtualization management, in-depth network traffic analysis, network change and configuration management, VoIP monitoring and WAN Round Trip Time monitoring, OpManager also integrates with other solutions, such as ServiceDesk Plus, Applications Manager and Firewall Analyzer from the ManageEngine suite. Pricing and Availability ManageEngine OpManager is available as a downloadable file for both Windows and Linux platforms. Pricing starts at $595 for 25 devices. The VMware monitoring add-on is priced at $1895 for an unlimited number of servers while the automated network mapping functionality is available built-in at no extra cost for all stand alone editions of OpManager. A free version, complete with all functionality, except add-ons and support, is available for managing up to 10 devices for an unlimited amount of time. For more information, please visit www.manageengine.com/opmanager.

ADSelfService Plus Update

Sat, 17 Jul 2010 15:45:34 GMT

ManageEngine Updates ADSelfService Plus For More Security And Customization; Enforces Password Histories And Supports Third-Party GINA ManageEngine announce an updated version of ManageEngine ADSelfService Plus, a web-based, self-service Active Directory password reset portal. Among the many advancements found in the new version of ADSelfService Plus is the ability to enforce password histories, additional graphical identification and authentication (GINA) customization and support for password reset scripts on numerous applications. ManageEngine ADSelfService Plus allows end-users to reset their password, unlock their account and update their directory information, all without requiring the time and attention of administrators or help desk technicians. The new release, announced today, allows Active Directory administrators to enable password history functionally, which prevents users from repeatedly using the same alphanumeric set when resetting a password. ADSelfService Plus can enforce this prohibition when the end-user voluntarily changes or resets the password. Enforcing password histories prevents unauthorized access by individuals attempting to log-in using previous passwords that may have been compromised. The new version also automates the deployment and customization of ADSelfService Plus GINA, a component that allows end users to reset passwords right from their computer logon screen. Further, ADSelfService Plus now also offers compatibility with other, third-party GINA components that may already be present in the organization. And for applications that share the same Windows logon credentials, the new ADSelfService Plus supports scripts that will reset passwords on all those applications. "Calls to the helpdesk have minimized due to this self service portal, freeing up time for engineers to spend on other work. And deployment was so simple – an eight-year-old can do it!, said John Mayer, IT Coordinator at Skorpion Zinc, Namibia". "ManageEngine ADSelfService Plus has been very successful since its initial introduction two years ago," said Manikandan Thangaraj, product manager, ADSelfService Plus. "Having relieved administrators of many of the most common, repetitive tasks, we've now made the application even more robust and secure. Administrators will be able to enforce greater security with the applications new ability to enforce password histories. And with our support for third-party GINA, we allow administrators to protect their investment and become more efficient." Other important features available in the new version of ADSelfService Plus offer the ability to:

Have multiple administrators log-in to the application, accommodating larger organizations where groups of people administer the Active Directory.
Schedule phased end-user password or account expiration notifications at desired intervals.
Customize the time limit within the application allowing user sessions to automatically log-out in case of inactivity.
Automatically synchronize the product with Active Directory so that administrators are always viewing the most up-to-date information.

Pricing and Availability ManageEngine ADSelfService Plus is available now for download http://www.manageengine.com/adselfserviceplus. Pricing starts at US$595 for up to 500 users for the Standard Edition. A 30-day trial with full functionality is also available for download.

ADManager Plus Wins Three Diamond

Fri, 16 Jul 2010 15:45:33 GMT

ManageEngine announce that ADManager Plus, the company's premier Active Directory management software, earned a positive review and Three Diamond rating from Windows IT Pro, a renowned resource for in-depth reviews of MS Windows-based applications. In conducting the comprehensive review, Windows IT Pro contributing editor, Eric Rux, matched ManageEngine ADManager Plus against three competing solutions. Comparing each management application from the perspective of an Active Directory administrator, the publication found ADManager Plus exceedingly easy-to-use yet fully functional. "This was by far the easiest and fastest installation of all of the four products," the review, written by Rux, began. "In addition, what sets apart ADManager Plus were its out-of-the-box delegation features," the review continued. "I was excited to see a particular right: Create Exchange Mailbox. With this right, I was able to create a Help Desk Technician Role that had the correct permissions to create an Exchange mailbox, even though the user wasn't an Exchange administrator." Rux also noted the ability of administrators using ADManager Plus to rapidly effect multiple changes across their environment and to easily generate records of all user accounts. "A feature that sets this product apart…is its Bulk User Modification…you can move the home Folders, disable/enable accounts…for a group of users," Rux wrote. And regarding the software’s reporting functionality, Rux proclaimed, "Of all the products in this comparative review, ADManager Plus has the most comprehensive list of available reports." Windows IT Pro also noted that ADManager Plus poses an economical alternative. "ADManager Plus gets my recommendation as an inexpensive alternative to Active Directory Users and Computers that gives you more features…," concluded the review in the recommendation section. "We're very pleased to have earned the recognition of Windows IT Pro," said Manikandan Thangaraj, Senior Program Manager. "We continue to add features and functionality to make the job of Active Directory administrator easier and more effective." The complete review can be found at http://www.windowsitpro.com/article/product-review/4-ad-management-tools/2.aspx. Availability and Pricing The latest release of ADManager Plus can be downloaded directly from the ManageEngine website http://www.service-desk.co/admanagerplus. A 30-day fully-functional trial is also available. The solution is available in two editions – Standard and Professional. Pricing starts at US$ 495.

VoIP Monitoring in NetFlow Analyzer 8

Fri, 28 May 2010 15:45:32 GMT

ManageEngine Brings VoIP Monitoring in NetFlow Analyzer 8 Support available for SNMP v3, Flexible NetFlow, Cisco ASA ManageEngine, announce NetFlow Analyzer 8, the latest version of the company’s web-based traffic analysis and network forensics application, used by almost 4,000 enterprises worldwide. Among the enhancements found in the new NetFlow Analyzer is the ability to monitor Voice over IP (VoIP) using IPSLA. The addition of this feature allows administrators to monitor critical VoIP performance metrics, such as Jitter, Latency and Packet Loss. With VoIP monitoring integrated into NetFlow Analyzer, administrators can now monitor the performance of their VoIP networks with the same management application used to monitor their overall enterprise network bandwidth, eliminating the need for multiple tools. Support for SNMP v3 is another critical enhancement found in NetFlow Analyzer 8. SNMPv3 provides secure access to devices by a combination of authentication and encryption of packets over the network. NetFlow Analyzer 8 also adds the ability to examine Network Based Application Recognition (NBAR) traffic generated by Flexible NetFlow (FNF), allowing administrators to analyze NBAR using either FNF or SNMP, in the absence of Cisco devices exporting FNF in their network. Additionally, with Cisco ASA NetFlow reporting in this version, administrators can see post-NAT IP addresses, making it possible to identify the actual LAN users who were the source and destination of traffic beyond the firewall. Using the new NetFlow Analyzer, administrators may organize their infrastructure in a way that makes performance monitoring much simpler. The IP addresses of social, mail, sports and video sites, for example, may be grouped with like sites under the appropriate category. Network administrators may then very easily view traffic to these groups. Administrators can continue creating IP groups as needed and add individual IP addresses to those groups. With the new version of NetFlow Analyzer, ManageEngine also introduces geo-location of IP addresses, automatically organizing addresses by country. Once NetFlow Analyzer has organized by host geography, the application then provides details on the top 10 addresses contributing to network traffic from each country, along with the actual amount of data and the utilization of the link. In addition to the new capabilities described above, a number of existing capabilities were enhanced, including the ability for administrators to add child policies under parent policies in Cisco CBQoS, facilitating a finer reporting of CBQoS policies in the network; simplified report scheduling with a single mouse click; and easier to understand widgets for the customizable dashboard as newer graphical representations are introduced. "The new capabilities developed for NetFlow Analyzer 8 combined with existing monitoring capabilities based on various Cisco's technologies ensure network administrators get the most benefit from the Cisco devices in their network," said Vijayarangakannan Rajkumar, product manager, ManageEngine. "We strongly believe in user-oriented solution development - the introduction of highly useful features such as IPSLA monitoring, SNMP v3 support, FNF NBAR analysis, along with enhancements to existing features is a testament to that." "With NetFlow Analyzer we can easily understand network traffic patterns and recognize whether we are prone to performance degradation or security threats," said Matt Goli, Network Engineer, American Foods Group. "The fact that ManageEngine is continuing to add features to NetFlow Analyzer makes the application that much more valuable. I recommend it without hesitation."

ServiceDesk Plus On-Demand Beta

Fri, 28 May 2010 15:45:31 GMT

ServiceDesk Plus On-Demand Beta Becomes Latest Addition to Growing Family of Hosted ManageEngine Enterprise Management Apps. ManageEngine, announce the beta availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online web service (SaaS). Designed for small and mid-size businesses as well as mid-size enterprises, ServiceDesk Plus becomes even more valuable in a SaaS delivery model, cutting customers’ up-front investment in service management software by 100 percent and significantly lowering ongoing costs with a pay-as-you-go pricing model. ServiceDesk Plus On-Demand features automated trouble ticketing and facilitates the streamlining of IT services through ITIL best practices. The web-based suite includes Incident Management, Problem Management, Change Management, Release Management and a Configuration Management Database (CMDB), helping reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations. Additionally, ServiceDesk Plus contains a number of features designed to aid help desk professionals in their day-to-day responsibilities, including a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities and more. The ManageEngine solution is unique in that it also allows administrators to manage and track assets across the enterprise with the integrated Asset Management, Purchase Management and Contracts Management modules. Because ServiceDesk Plus On-Demand is offered as a service, IT administrators sign-up for and begin using the application in only a few days. There is no need to provision and configure new servers and no software to install, resulting in zero capital expenditure. The SaaS delivery model also means IT managers will enjoy hassle-free upgrades, staying up-to-date with the latest application version at no additional cost. This pay-as-you-go pricing model, combined with the ability to scale services up or down as needs dictate, offer enormous flexibility to customers. Hosted in SaaS-70 and Safe Harbor compliant data centers, ManageEngine services offer a high level of security for customer data. "Any business wanting to implement a help desk system to streamline and efficiently manage their IT resources can rapidly get started without facing the traditional high initial expenditures," said Rajesh Ganesan, director, product management, ManageEngine. "Businesses can also achieve significant savings by not having to spend any money - or put any effort into - ongoing maintenance, yet continually derive all the benefits expected from the service."

Applications Manager Adds End-User Experience Monitoring

Wed, 07 Apr 2010 15:45:30 GMT

ManageEngine Applications Manager Adds End-User Experience Monitoring for Applications in Private Clouds; Monitors from Branch Offices ManageEngine, makers of a globally renowned suite of cost-effective network, systems, security and applications management software solutions, today announced the launch of 'Real Browser Monitor' (RBM), a multi-site end-user experience monitoring add-on for Applications Manager, the company’s widely-deployed server and application performance monitoring suite. ManageEngine Applications Manager's RBM proactively measures end-user experience by monitoring the availability, response times and page loading time of web transactions from multiple locations, such as Enterprise branch offices. This new functionality for Application's Manager helps determine the actual experience delivered to end-users and to detect errors or slowdowns in complex web transactions. The metrics provided by RBM enables IT managers to quickly identify and troubleshoot web application performance problems and to ensure a superior employee experience. RBM works by recording web transactions using a browser toolbar and storing user actions as web scripts. These web scripts are then played back at specific time intervals from multiple locations, such as branch offices. With the RBM tool, IT Managers can quickly identify and remove bottlenecks before service level agreements (SLAs) are violated and users are affected. RBM also helps reduce unplanned web application outages, utilize IT resources effectively and minimize the costs associated with maintaining complex cloud applications. "Data center consolidation and private clouds make it challenging to ensure branch offices are experiencing positive performance with enterprise web applications,"said Gibu Mathew, product manager, Applications Performance Management Solutions, ManageEngine. "The Real Browser Monitor gives high visibility into application page load times for IT Managers and Network Administrators. These critical metrics can be used in conjunction with other network performance statistics to enhance end-user experience." Pricing and Availability ManageEngine Applications Manager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from ManageEngine UK. The Real Browser Monitor feature is available as an add-on please contact Networks Unlimited on 0800 085 6661

ManageEngine Updates ADSelfService Plus

Wed, 07 Apr 2010 15:45:28 GMT

Standardise, Streamline Network Directory Updates and Relieve Administrators of Arduous Maintenance and Support Tasks ManageEngine announce a new version of ADSelfService Plus, a web-based self-service solution that allows end-users to reset their password and update their information in Active Directory without requiring intervention from the help desk. The new version also puts more control in the hands of administrators, allowing them to standardize the format of end-user profiles, while automating user enrollment, ensuring quick user adoption of the solution following deployment. The new version of ADSelfService Plus offers a great deal more control over the type of information end-users must enter when updating Active Directory. Administrators may customize a directory-update interface, bringing uniformity to the data that’s required. For example, administrators can build an interface mandating end-users fill-in important information, such as alternate contact details, something that is usually skipped during a directory update. Or, administrators can regulate or limit end-user input by providing them a list of entries to choose from, rather than have them enter data manually. These controls ensure directory information stays accurate and in compliance with organizational standards, while sparing administrators a great deal of time and effort. Most importantly, administrators or helpdesk technicians need no programming skills to construct these end-user interfaces. With ADSelfService Plus, the IT professional simply drags GUI elements from a store and drops selected elements onto the application’s layout designer. In this way, no special programming skills are required and interfaces are quickly developed. Administrators can now ensure end-users adopt the product as soon as it has been deployed. Earlier, end-users were required to register with the ADSelfService Portal to use its services. In this new version, administrators just upload a CSV file with the users’ registration data and complete the enrollment stage in a single step. "ManageEngine ADSelfService Plus made users self-sufficient and put an end to cost/time of support for tasks such as lockouts and password resets,” said Rob Buck, CIO, HomeBanc N.A. The enhanced ADSelfService Plus announced today was designed to offer increased security as well. All communications between the management application and directory are now encrypted using the LDAP protocol, making data transfers impervious to “man-in-the-middle” attacks. “It’s well known that the volume of work administrators and help desk technicians handle is only increasing,” said Manikandan Thangaraj, Product Manager, ADSelfService Plus. “ADSelfService Plus is designed to alleviate some of the pressure by empowering end-users while enforcing organizational policies. Small and mid-size businesses, as well as the larger enterprise, will find the software a good fit.” Availability: ManageEngine ADSelfService Plus can be downloaded now from the ManageEngine UK website. 30-day trial with full functionality is available for evaluation.

ITIL-Ready Service Desk Integrates Desktop Management

Wed, 07 Apr 2010 15:45:27 GMT

Adds User and Role-Based Management for Increased Security and Control ManageEngine announce an upgrade to ManageEngine Desktop Central, desktop management software, allowing asset data collected across multiple local and wide area networks to automatically be shared with ManageEngine’s help desk application, ServiceDesk Plus. This new level of integration gives help desk technicians information from computers beyond the boundaries of the LAN/WAN, including in Active Directory/Workgroups, so users may be supported regardless of their location. At the same time, desktop administrators may now initiate trouble tickets from within Desktop Central. Desktop Central agents collecting data from the client systems on which they reside now transfer that data to the Desktop Central server from where it is directed to the central ServiceDesk Plus server. Network administrators will appreciate the way in which Desktop Central’s agent-based architecture functions without being hampered by existing security applications. Additionally, agents may be set to collect and transmit data at specific times (after business hours, for example), ensuring network performance is not adversely impacted. The new Desktop Central also features advanced user and role management capabilities, offering administrators in large organizations granular control over user privileges, an important feature in maintaining a high-level of data privacy and security. With the role based administration model IT Managers define and assign roles to different users, such as IT Auditors, Asset Managers, etc., and control their level of involvement in desktop management inside the enterprise. The fine-grained control on user access and privileges helps achieve compliance with both internal policies and external regulations. "Asset data integration from Desktop Central to ServiceDesk Plus is a great new feature that has improved management of assets in our network,” said Rob van Endt, IT Manager, Hutt City Council, New Zealand. "The asset data in ServiceDesk Plus is now up-to-date and accurate. In short, the asset information collected by the Desktop Central agents are more reliable." "Desktop Central and ServiceDesk Plus both cater to a similar customer set, which makes integration inevitable,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “We’ve begun by integrating the asset data, and there is further integration soon to come. At the same time, the User Administration enhancements that are part of this release will help administrators exercise fine-grained control over who sees what; a feature that is a must- have, especially in large enterprises.” Availability: Desktop Central's latest Service Pack is available now for download. Networks Unlimited offers a 30–day fully–functional evaluation license. A permanent Free Edition is also available for small businesses who need to manage up to 25 computers.

Applications Manager Includes Anomaly Detection

Mon, 22 Feb 2010 15:45:26 GMT

New ManageEngine Applications Manager Includes Anomaly Detection Capabilities for Increased Visibility Into Application Performance ManageEngine, announces an updated version of ManageEngine Applications Manager, the company’s popular server and application monitoring software, now provids Anomaly Detection. The Anomaly Detection feature alerts businesses to potential threats to application performance, allowing administrators to take preemptive action and preserve performance levels. With the new Applications Manager, administrators first create anomaly profiles using optimum server and application performance metrics as a baseline. Applications Manager then continually collects and compares performance data in real-time against the previously established optimum performance levels. If any differences between the real-time and optimum levels are detected, Applications Manager automatically generates notifications for review by the administrator. Additionally, the new version of Applications Manager offers integrated application and Storage Area Networking (SAN) monitoring using the ManageEngine OpStor connector. This integration provides application performance details and storage device metrics in a single console, which in turn empowers IT administrators to more quickly troubleshoot performance issues. And ManageEngine has designed an option to integrate website uptime and performance reports from Site24x7, the company’s hosted website monitoring solution. This integration helps administrators keep track of the performance of company websites from up to 17 different locations outside the data center, without the need for installing any additional software. “We need to understand how critical applications are performing to ensure we keep our business operations functioning at an optimum level,” said Melissa Bertram, CooperVision, Inc. “ManageEngine Applications Manager allows us to do that. We can keep tabs on the performance and availability of key applications, servers and databases, from a single console. It gives us the information we need quickly and easily. I’m very pleased.” “Traditionally, most IT administrators have taken a reactive approach to troubleshooting application performance issues,” said Gibu Mathew, product manager, Applications Performance Management Solutions, ManageEngine. “This can be difficult and time consuming at times. If they can shift from being reactive to problems toward a more proactive approach, their overall efficiency will improve and costs will be reduced. The new Anomaly Detection capability in Applications Manager can help them make this transition and realize these benefits.” Pricing and Availability ManageEngine Applications Manager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �530 for the Professional Edition; the Enterprise Edition starts at �5330. Perpetual licensing models are also available. The Anomaly Detection feature is available as an add-on and can be used with both Professional and Enterprise Editions. For more information please visit the product web page at www.service-desk.co/appmanager.

ServiceDesk Plus Adds Mobile Interface

Mon, 22 Feb 2010 15:45:25 GMT

ManageEngine Adds Mobile Interface to ServiceDesk Plus, ITIL-Ready Help Desk, Asset Management, Software Suite Increasing Help Desk Administrator and Technician Productivity; End-User Satisfaction ManageEngine announce ServiceDesk Plus, ITIL-ready help desk software is now accessible through iPhone, Blackberry and Windows Mobile web browsers. ManageEngine ServiceDesk Plus’ new mobile interface increases help desk administrator and technician productivity while increasing end-users satisfaction. Administrators may be alerted to new trouble tickets, access tickets, make technician assignments and check status from anywhere. Technicians see a dashboard display of their pending and overdue tickets, can service requests, update the work-log and close a ticket when resolved. In addition to the new mobile features, ServiceDesk Plus also extends help desk capabilities by adding support for Apple Mac operating systems (Mac OSX, Leopard and Snow Leopard). Help desk technicians using ServiceDesk Plus can now scan and discover every type of workstation commonly found in the work environment, whether it be Windows-, Linux- or Mac-based, as well as the applications installed on those machines. Understanding a user’s hardware and software configuration makes problem resolution significantly faster and easier. ServiceDesk Plus now also makes it possible to do more with less. With the new auto-archive functionality, tickets that have been closed for a month are automatically moved to the archive, speeding application performance and simplifying searches. “ServiceDesk Plus is a comprehensive package and an exceptional value,” said Benjamin Li, Valdosta University, Atlanta. “The phenomenal number of features, low learning curve, and customizability of the product are nearly impossible to find in products of similar cost. And the company’s pricing structure makes the product equally affordable to both large and small organizations.” "This releases of ServiceDesk Plus addresses many of the productivity features our customers requested as well as provides additional performance enhancements we knew would be valuable,” said Uma Shankar, ServiceDesk Plus product manager, ManageEngine. “The smart phone support we’re announcing today will be a great help to technicians who can now stay connected to the ServiceDesk tool regardless of where they may be. Help desk professionals can continue to look to ManageEngine for increased capability, including the integration of Service Catalog, CMDB and Change workflow in upcoming releases.” Pricing and Availability ManageEngine ServiceDesk Plus is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �330 for the Standard Edition; the Professional Edition starts at �663; the Enterprise Edition starts at �1,997(annual subscription). Perpetual licensing models are also available. For more information please visit the product web page at www.service-desk.co/service-desk.

Access ManageEngine OpManager Over Smartphones

Tue, 26 Jan 2010 15:45:24 GMT

ManageEngine Brings New Levels of Mobility to Enterprise IT Management with Latest Update to Flagship Network Management Solution IT Administrators Can Now Access ManageEngine OpManager Over Smartphones, Manage Alarms Through Twitter And Receive Alerts Via RSS ManageEngine announce a major update to the company’s flagship network management solution, OpManager, allowing IT administrators to manage their networks from anywhere, at any time of day. The new OpManager 8.5 features an interface specifically designed and optimized for the latest generation of smartphones. OpManager 8.5 automatically detects the type, make and model of the accessing mobile phone or Personal Digital Assistant and redirects the user’s browser to the correct interface. The new mobile interface allows IT administrators to view network performance data; search for devices; manage alarms; and even perform troubleshooting functions, such as ping and trace route. The latest update to OpManager also integrates the software’s alarm management module with the social networking and micro-blogging service, Twitter. Alarms generated in OpManager can now be sent as Direct Messages to users’ Twitter accounts and users can then acknowledge, clear or delete the alarms by replying via Direct Message. Another important addition is to the fault management module in OpManager 8.5, which can now receive network alerts via RSS feed. “You can’t put a price on the reliability of OpManager’s alerting capability,” said Randy S Hollaway, senior system administrator at Thorp Reed & Armstrong. “We’ve had many examples where we’ve had services go down where OpManager has given us the heads-up. It’s helped us pinpoint issues and find problems on the network and as a result fix it and provide better services for our end users. It’s a fabulous product.”. “During the holidays, there were many of us who wanted our network management systems accessible from the palm of our hand, wherever we went,” said Shanmugam Krishnasamy, product manager for OpManager. “At ManageEngine we’ve made that possible with OpManager 8.5’s new mobile user interface. We’ve even extended the mobility offered by introducing alarm management via Twitter and by having OpManager alerts be available as RSS feeds. IT management is a 24x7 affair and OpManager will continue to provide real value around the clock.” OpManager, used by over 8500 businesses worldwide, is a comprehensive network and IT infrastructure monitoring platform that offers advanced fault and performance management functionalities across network devices, servers, applications, databases and other IT infrastructure. Additional plug-ins bring within OpManager’s console advanced features such as network change and configuration management, in-depth network traffic analysis, VoIP monitoring and WAN Round Trip Time monitoring. Key feature additions found in OpManager 8.5 include:

An optimized mobile user interface for smartphones such as the iPhone, Blackberry
Alarm management using Twitter
Alerts via RSS feeds
Enhanced data collection (every 5 minutes) for the Cisco IP SLA based add-ons; the WAN RTT and VoIP Monitor
A new network traffic map that helps quickly identify highly utilized network links
Support for monitoring custom event log categories
Support for 64-bit Operating Systems
New device templates for load balancers (F5 Big-IP and Citrix NetScaler) and WAN accelerators (Blue Coat and Riverbed Steelhead); OpManager now supports over 650 device types out-of-the-box
File and folder monitoring for Windows devices
Provision to create custom WMI monitors in addition to the already available SNMP-based custom monitors

Pricing and Availability: ManageEngine OpManager 8.5 is available as a downloadable file for both Windows and Linux platforms. Existing OpManager customers may upgrade to the new version for free. A 30-day evaluation, complete with all functionality, is available Download. For more information, please visit www.service-desk.co.

Secure and Effective Password Self-Service to End-Users

Tue, 26 Jan 2010 15:45:23 GMT

New ManageEngine ADSelfService Plus Provides Secure and Effective Password Self-Service to End-Users, Decreases Administrative Workload ManageEngine announce the new version of ManageEngine ADSelfService Plus, a web-based self-service password reset portal, allowing end-users to reset their password, unlock their account and update their directory information, all without requiring the time and attention of administrators or help desk technicians. The new version also provides administrators with extensive reporting on the status of user licenses, flagging unused or terminated accounts, opening those licenses for use by other users. The component within ManageEngine ADSelfService Plus that enables end-users to reset their passwords or unlock accounts right at their computers' logon screen has also been re-engineered to add support for 64-bit machines. Administrators may also use Group Policy Object (GPO) to simultaneously deploy this capability to multiple computers. In addition to the new self-service capabilities described above, the updated version of ManageEngine ADSelfService Plus gives administrators greater security and control over their Active Directory implementations. For example, ADSelfService Plus tracks password expiration dates, issuing a report for administrators and emailing users with notice of the impending expiration. The system also ensures passphrase and security questions -- used to verify identity and access rights when a password is forgotten -- meet the organization's minimum criteria, preventing the use of unsophisticated, easily defeated passphrases or questions that may compromise the security of the account. User accounts can also be locked in the event of a "brute force" attack. The software also alerts the end-user via email should someone unauthorized reset their passwords or unlock their accounts. "ADSelfService Plus has the right mix of functionalities that we were looking for, especially self update," said Mike Green, IT Services Project Manager, Rentokil Initial, "It does make a complete password self-service software." End-users and administrators alike benefit from the new Corporate Directory Search function in ADSelfService Plus, which allows contact information for key personnel and colleagues to easily be found. The new version of ADSelfService Plus supports Windows Server 2008 Active Directory and Windows 7. "Managing Active Directory deployments can be challenging, especially if it is a medium or large-sized deployment, and we take the load off with ManageEngine ADSelfService Plus," said Manikandan Thangaraj, product manager, ManageEngine. "Our products allow administrators to focus on the important stuff and empower end-users to solve problems themselves." Pricing and Availability: ManageEngine ADSelfService Plus is available now for download at http://www.manageengine.com/adselfserviceplus. A 30-day trial with full functionality is also available for evaluation. For more information, please visit www.service-desk.co

New Help Desk and IT Asset Mgmt for MSPs

Wed, 23 December 2009 15:45:22 GMT

ManageEngine Introduces Help Desk and IT Asset Management Software for Managed Service Providers ManageEngine announces the general availability of ManageEngine ServiceDesk Plus - MSP Edition, web-based help desk and IT asset management software, allowing Managed Service Providers (MSPs) to offer scalable and affordable help desk services to their customers. ManageEngine ServiceDesk Plus - MSP Edition is designed to meet the demands of both the growing and the established MSP by increasing per-technician productivity and decreasing time-to-resolution for every customer. Managed Services are a growing business, especially in today’s economy. Companies are finding it more cost-effective and easier to outsource many non-core operational functions to an external, specialized provider, which allows the internal IT staff to focus on more business-critical projects. The new ServiceDesk Plus – MSP Edition helps managed providers to deliver that specialized service to a number of customers using just a single installation of the software. The multi-tenancy capability of ServiceDesk Plus – MSP Edition also provides separate dashboards and reports to individual customers and reduces software maintenance costs. The service provider is able to perform all help desk and IT asset management functions, for all customers, from a single console. ManageEngine ServiceDesk Plus – MSP Edition is a complete web-based integrated package, including incident and service request management, self-service portal, knowledge base, IT asset management, even purchase and contract management. The new software is available in either a Standard Edition, providing the full range of basic help desk management functions, with a knowledge base and self service portal; or Professional Edition, which includes all the features found in the Standard Edition plus complete asset management. "As a Managed Service Provider who has been in the IT helpdesk industry for over 18 years and used a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements," said Jason Roberts, Technical Manager for TCNS, an IT and Network Support provider. "ManageEngine allows our customers to be kept up-to-date on a three-tier level - telephone, web and email - provides excellent SLA options based on individual customers, allows our technical staff to be kept updated instantly on all requests, and most of all, provides an easy-to-use reporting facility, which can be pre-scheduled, giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices." "In today’s challenging economic environment, managed service providers are facing ever-growing demands and higher-expectations with reduced profit margins," said Jayakumar Karumbasalam, product manager, ManageEngine. "MSPs are looking for a solution that manages multiple customers’ IT environments with the capability to configure each account separately, and without the long implementation times and high price tags so many management software vendors demand. As we do at ManageEngine, we built a product fitting that need and introduced ServiceDesk Plus – MSP Edition, a perfect solution if you are an MSP looking to focus on your customers and not spend too much time configuring the system itself." Availability & Pricing ManageEngine ServiceDesk Plus – MSP Edition can be downloaded now from the website http://www.manageengine.com/products/service-desk-msp, where a 30-day trial with full functionality can also be obtained.

ADManager Plus Enhances Its Helpdesk Delegation Model

Wed, 23 December 2009 15:45:21 GMT

ManageEngine ADManager Plus Enhances Its Helpdesk Delegation Model to Support Complete Enterprise Management Administrators can now use a single helpdesk technician to carry out multiple directory tasks across domains ManageEngine announces the latest release of ManageEngine ADManager Plus, a Windows Active Directory Management and Reporting Solution, which now supports complete enterprise-wide helpdesk delegation. The new enterprise-wide delegation feature allows administrators to extend management capabilities by assigning multiple, complex directory management tasks to a trusted group of helpdesk technicians. Previously, administrators using ADManager Plus could delegate just one role-per-helpdesk technician across domains, which meant an administrator had to assign each task to a different individual helpdesk technician and that technician could then execute that one task across domains. But now, with the new delegation feature announced today, ADManager Plus allows helpdesk technicians to perform multiple tasks across domains, thus making helpdesk management far simpler for the administrator. Allowing helpdesk technicians to make a number of changes across multiple domains does not reduce the control and security that administrators have over their Active Directory implementations. With the new version of ManageEngine AD Manager Plus, administrators can restrict the access of a helpdesk technician to particular groups, ensuring more critical groups cannot inadvertently be harmed. Further, this software release also includes template-based helpdesk control, ensuring a delegated task is carried out in a specific, pre-defined way, and restricting the access of helpdesk technicians to particular templates only as allowed by the administrator. "ADManager Plus has helped us define access limits for users and also monitor their actions; a critical activity for any financial enterprise like us," said Zolt an Faluvegi, Vice President, MSCI Barra, a provider of investment decision support tools to investment institutions worldwide. "One advantage of using ADManager Plus is that the technician’s rights are assigned only within the product and do not translate into the same rights within Active Directory itself," said Manikandan Thangaraj, product manager, ManageEngine ADManager Plus. "Like our previous releases, it does not modify or override access rights in the native Active Directory. It is also easy to track each and every change a helpdesk technician initiates." Pricing and Availability: ManageEngine ADManager Plus is available now for download from the ManageEngine website at http://www.service-desk.co/admanagerplus.

Release of Applications Manager 9!

Mon, 23 November 2009 15:45:20 GMT

ManageEngine Updates Data Center Management and Application Performance Monitoring Software; Adds Oracle E-Business Suite, IBM AS400/iSeries Monitoring; Introduces Customizable Dashboards ManageEngine announce the release of ManageEngine Applications Manager 9, application performance and availability monitoring software. Featuring new Oracle E–Business Suite Monitoring and AS 400/iSeries Monitoring, ManageEngine Applications Manager provides better visibility into the data center and more comprehensive infrastructure management. IT administrators must ensure the business applications on which their organizations depend are performing as expected. ManageEngine Applications Manager helps by monitoring the performance and availability of the applications, as well as associated hardware and software, including servers, databases, web services and middleware. Further, Applications Manager provides customizable management dashboards and Business Service Management views, illustrating the way in which applications are supporting business operations. A distributed architecture and ability to monitor heterogeneous hardware and software environments make Applications Manager an appropriate solution for even the largest enterprise. The new capabilities for monitoring Oracle E–Business software and the IBM AS 400/iSeries announced today, join existing support for monitoring SAP, Microsoft SharePoint, WebSphere MQ, Sybase servers and more. "We need to understand how critical applications are performing to ensure we keep our business operations functioning at an optimum level," said Luke Oliver, Customer Support Specialist, Chalk Media Service Corp. "ManageEngine Applications Manager allows us to do that. We can keep tabs on the performance and availability of key applications, servers and databases, from a single console. It gives us the information we need quickly and easily. I’m very pleased." "With its root cause analysis capability ManageEngine Applications Manager is a proven troubleshooting asset to Data Center Managers and Application Administrators," said Gibu Kurian, product manager, ManageEngine. "The support for a heterogeneous application infrastructure helps identify and manage myriad issues quickly. Additionally the graphical views for visualizing web transactions end–to–end, with performance metrics of all components, from URLs to SQL queries, saves precious time for the applications team." As a complete infrastructure monitoring and data center management suite, ManageEngine Applications Manager covers infrastructure performance management, end–user experience monitoring and application performance troubleshooting. It provides an integrated platform to monitor application servers, databases, web services, sites and applications, middleware, portals and SAP applications. ManageEngine Applications Manager supports a variety of IT environments with the ability to monitor most application servers, protocols and standards. It also includes a hosted end–user experience management service and a Load Testing Tool. Availability & Pricing ManageEngine Applications Manager 9 is available now for download directly from the ManageEngine website at www.service-desk.co/applications_manager 30–day free evaluation, with full functionality, is also available. Download 30 day evaluation>>

ManageEngine Infrastructure Management Solution (IMS) is out NOW!

Tue, 10 November 2009 15:45:19 GMT

ManageEngine Announces the General Availability of ManageEngine Infrastructure Management Solution (IMS); an Affordable, Unified Platform for Managed Service Providers ManageEngine IMS is the new ‘MSP–friendly’ offering that provides comprehensive Infrastructure Management ManageEngine, today announced the general availability of ManageEngine Infrastructure Management Solution (IMS), a comprehensive management platform for Managed Service Providers (MSPs). ManageEngine IMS is an integrated suite of network, systems and applications management software providing the capability to monitor heterogeneous computer environments, including networking gear; Windows, Linux and other UNIX platforms; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web–based services. ManageEngine IMS offers a unified console and customer–centric views, supporting service level agreements (SLAs), enterprise–wide. The management platform provides complete visibility into each component and key insights to identify, isolate and troubleshoot specific problems, whether they originate in the network, servers, applications or any other part of the IT infrastructure. MSPs can see customer or site specific drill–down views and reports of their entire IT assets. ManageEngine IMS, being a multi–tenant solution, enables MSPs to monitor multiple customer’s IT infrastructure with a single technology platform, lowering the cost of tools and operations. The solution proactively monitors all key performance metrics and associated SLAs and represents them in intuitive Business Dashboards. ManageEngine IMS also includes an integrated ITIL–ready Service Desk, which includes automated trouble ticketing, incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for MSPs to run effective service operations. ManageEngine IMS allows the MSP to create role–based ‘end–user accounts’ to view their own IT assets and the associated metrics and SLA status in real–time. This transparency of information enhances the trust in the relationship between the MSP and their end customer and thus strengthens it. Traditionally, MSPs used either a mix–and–match collection of point products (open source or homegrown) or expensive end–to–end monitoring tools from high cost vendors. ManageEngine IMS offers a viable alternative by providing an integrated end–to–end monitoring platform that can monitor the health, availability and performance of today’s heterogeneous computing environments, at an affordable price. "Managed Services is a very competitive market and there is a real need for a monitoring tool that can lower the cost of licensing, operations and maintenance," said Sridhar Iyengar, vice president of Global Solutions, ManageEngine. "ManageEngine IMS addresses this crucial need required to sustain a profitable Managed Services business. Our breadth of product portfolio in the IT Infrastructure Management space enabled us to react quickly to this growing market need and launch this new offering. We understand that the MSP’s goal is to offer comprehensive management of the IT infrastructure, keeping costs low and offering high quality SLAs. ManageEngine IMS is aimed at enabling the MSP to deliver superior value and increase customer satisfaction." Availability ManageEngine IMS is available immediately for download from the ManageEngine website. A fully functional 30–day free trial is offered in addition to free technical support during evaluation. For more information, please visit http://www.manageengine.com/ims and contact sales@service-desk.co

NetFlow Analyzer Enterprise Editon 7.0 released

Thu, 22 October 2009 15:45:18 GMT

ManageEngine Introduces Highly–Scalable NetFlow Analyzer Enterprise Edition 7; Distributed, Web–Based, Network Bandwidth Monitoring and Traffic Analysis Software New Capabilities Make NetFlow Analyzer Enterprise Edition the Only Network Management Application to Natively Support Cisco NetFlow, Cisco NBAR and Cisco CBQoS ManageEngine today announced NetFlow Analyzer Enterprise Edition version 7, a new generation of the company’s popular traffic analysis and network forensics application, designed for organizations managing hundreds or thousands of networking devices and links across a geographically distributed business. NetFlow Analyzer Enterprise Edition 7 Snapshot

Only network monitoring application with native support for Cisco NetFlow, NBAR and CBQoS.
Highly–scalable; designed for distributed enterprise networks with hundreds or thousands of monitored devices.
Web-based, downloadable from website.
Management dashboard and monitoring reports completely user–customizable.
NetFlow Analyzer community

In addition to greater scalability, NetFlow Analyzer Enterprise Edition V7 also boasts a number of new, advanced monitoring and reporting capabilities, including the ability to report on Cisco CBQoS – or Class Based Quality of Service – monitoring. Cisco CBQoS allows administrators to establish Quality of Service policies to ensure business–critical network traffic is allocated the greatest bandwidth and resource availability. With the new, integrated reporting on Cisco CBQoS, ManageEngine becomes the only vendor to support Cisco NetFlow, Cisco NBAR and Cisco CBQoS out–of–the–box. NetFlow Analyzer Enterprise Edition V7 also collects and aggregates sFlow and jFlow data, as well as any data formatted in compliance with the IP Flow Information Export (IPFIX) protocol, providing administrators with unmatched insight into the performance of their network elements and applications. Should the volume of network traffic exceed, or the performance of a specific element or application fall below, an administrator’s pre–defined threshold, NetFlow Analyzer Enterprise Edition V7 automatically generates an alarm and a notification email is sent. This functionality can be customized to send alerts only during business hours. Each network operator can create their own web–based management dashboard, which can be customized to display only the network hosts, devices, segments and applications monitored by that individual. Performance reporting is also completely customizable by using the above criteria, as well as by establishing a specific reporting time period. Reports may also be set to deliver performance data in real time. The advanced functionality and scalability provided by NetFlow Analyzer Enterprise Edition V7 is complemented by the fast return–on–investment and ease–of–use for which ManageEngine is known. NetFlow Analyzer Enterprise Edition is completely web based; the application can be downloaded directly from the ManageEngine web site and with no hardware probes or appliances to install, the software can begin demonstrating its value immediately. "We are confident NetFlow Analyzer Enterprise Edition 7 will quickly become a must–have for network administrators who today are challenged with providing optimum network performance while facing a growing workload and strict budget," said Jayakumar Karumbasalam, product manager, ManageEngine. "We are certain NetFlow Analyzer Enterprise Edition 7 will be as enthusiastically adopted by IT administrators as its predecessors were." Availability & Pricing ManageEngine NetFlow Analyzer Enterprise Edition V7, is available immediately at: http://www.service-desk.co/products/netflow/index.shtml. A 30–day free evaluation copy with full functionality is available at: Download Netflow Analyzer.

ManageEngine Launch IT360; A Business Service Management (BSM) Suite

Wed, 23 Sep 2009 15:45:17 GMT

ManageEngine Announces The General Availability of ManageEngine IT360; An Affordable, Easy-to-Use, Business Service Management (BSM) Suite ManageEngine’s Approach to BSM “Lite” Brings a Business-Impact Perspective to Infrastructure Management without the Up-Front Expense or Long Implementations of Traditional BSM
ManageEngine today announce the general availability of ManageEngine IT360, a highly capable, affordable and easy-to-use integrated business service management (BSM) solution. Beta customer feedback was key to the design of ManageEngine IT360, which illustrates the way in which the performance of servers, applications, network segments, and more, is impacting business operations. ManageEngine IT360’s Business Dashboard interface displays the components that make up an organization’s network and the various business services those components support. Business Dashboards can be customized for specific job functions - from IT administrator up to CIO – with the level of detail displayed tailored for each role. Feeding ManageEngine IT360’s Business Dashboard is an integrated suite of network, systems and applications management software. Often, administrators will manage their various hardware and software components as stand-alone entities, which creates silos of information and provides no insight into the way in which each component is working to support the business’ operations. ManageEngine IT360 breaks down these management barriers by providing a single, central management console through which the health, availability and performance of today’s heterogeneous computing environments can be monitored - including Windows, Linux and UNIX file servers; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web-based services – and the level of support the computing environment is providing the business is understood. ManageEngine IT360 goes a step further still by including an integrated ITIL ready Service Desk, which features automated trouble ticketing, complete with incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for IT administrators to run effective operations. Ticket status is linked with individual business services in the individual dashboards. "Our work over the course of the last seven years designing enterprise management software that is easier and more affordable allows us to today offer the comprehensive solution that is ManageEngine IT360 – taking Business Service Management to the masses," said Girish Mathrubootham, vice president, ManageEngine. "People want to know what is happening in their IT department and how that is affecting the business. But they don't want to spend a fortune or invest months implementing a solution that gives them the insight they’re looking for. We believe we have addressed the market's technology needs and budget concerns with this launch." "At a time when budgets and cost cutting are being closely looked at, the ability to consolidate point solutions and view IT from a business performance point of view will prove invaluable" added Chris Green, Marketing Manager, Networks Unlimited Availability and Pricing ManageEngine IT360 is available immediately for download from the ManageEngine website. A fully functional 60-day free trial is offered. Base pricing starts at �3182. For more information, please visit http://www.manageengine.com/it360/.

ManageEngine Upgrades SupportCenter Plus

Mon, 21 Sep 2009 15:45:16 GMT

ManageEngine Upgrades SupportCenter Plus; Customer Support Suite Gets Multi–Tenancy Capabilities, Computer Telephony Integration, Remote Diagnostics and Repair, and... SupportCenter Plus Still the Most Affordable Customer Support Suite Available ManageEngine, announcing the latest version of ManageEngine SupportCenter Plus, customer support software featuring enterprise–level capabilities and the lowest price–point among all competitors. SupportCenter Plus is now able to meet the needs of even the largest organization. The software’s new multi–tenancy capability means support professionals can simultaneously assist internal users from various company departments and business units, as well as help individual customers and customer groups, while working from a single console. Administrators may view and organize all pending employee and customer trouble–tickets, which makes it easy to prioritize follow–up and ensure the assigned technician is prepared to resolve the problem. The new Computer Telephony Integration (CTI) feature further speeds the time to resolution. With CTI, when a user makes a phone call for assistance, SupportCenter Plus can automatically match the number from which the user is calling with information about the user’s computer configuration stored in a database. SupportCenter Plus can even automatically route the call to a specific technician based on the incoming phone number. In either scenario, the end–user will be talking with a technician better–equipped to solve their problem. For those times when a user needs more than to be talked–through an issue, SupportCenter Plus new remote control capability allows a technician to –– with the user’s permission –– view PC configuration information and take corrective action to resolve the problem. With SupportCenter Plus, a problem can be fixed in minutes, when previously a user might have been asked to ship their PC to the technician for problem diagnosis and resolution. "The direct correlation between superior customer service and customer longevity makes support a mission–critical function for any successful business," said Vinu Sreedharan, product manager, ManageEngine. "SupportCenter Plus allows an organization to better serve their customers, as well as their employees. With SupportCenter Plus, technicians can more quickly identify a problem’s cause and without ever leaving their desk, can solve that problem, wherever in the world the user may be. At ManageEngine, we’ll continue listening to our customers, advancing our solutions, while keeping our prices down." Availability & Pricing ManageEngine SupportCenter Plus is available as a downloadable file for both Windows and Linux platforms. A 30–day fully functional trial edition is freely available for evaluation from the website. Pricing starts at �634 for 5 users in Standard Edition. Perpetual licensing models are also available. For more information please visit the product web page.

ManageEngine Releases OS Deployer

Tue, 11 Aug 2009 15:45:14 GMT

ManageEngine OS Deployer creates an exact disk image of a given system -- including operating system, configuration files and all applications -- and deploys that image to multiple systems simultaneously, making it ideal for rapid bare-metal provisioning. Standardizing desktops can increase security while reducing support and management costs. The new software plays an important role in end-user support activities. A significant number of help desk tickets are related to corrupted operating systems and associated errors that demand an OS re-deployment. ManageEngine OS Deployer makes this easy, allowing administrators to simply push a new desktop configuration to the end-user. Key features and benefits provided by OS Deployer include:

Centralized disk image capturing
Deployment Templates for various roles/departments that enables easy deployment
Flexible OS deployment options, including Manual Deployment, Scheduled Deployment, Event-Driven Deployment, and more.
Post-Deployment Customization of the OS, applications, configuration information; such as computer name, domain participation, and more.
Ability to automatically provision dissimilar hardware using a single image.

With ManageEngine Desktop Central and OS Deployer, administrators can effectively handle all aspects of PC Lifecycle Management, from provisioning to retirement. Organizations can now more easily automate and standardize desktop management while ensuring compliance with security and audit standards. "OS Deployer is the perfect fit for enterprises that are looking for a comprehensive and affordable desktop provisioning application," said Mathivanan Venkatachalam, director of product management at ManageEngine. "With centralized OS imaging and deployment capabilities, the software saves administrators' valuable time. When combined with ManageEngine Desktop Central, the product offers a complete PC LifeCycle Management Solution at a fraction of the cost of competing solutions, such as Microsoft System Center, LANDesk and Altiris desktop management software."

Pay-as-You-Grow Licensing Model

Mon, 06 Jul 2009 15:45:13 GMT

ManageEngine Upgrades VoIP Quality Monitoring Software; Now Supports up to 1000 Simultaneous VoIP Calls; Introduces Pay–as–You–Grow Licensing Model for VoIP Service Providers ManageEngine announce an update to its Voice over Internet Protocol (VoIP) quality monitoring solution, VQManager, focused on meeting the management requirements of VoIP service providers. The latest release, VQManager 6.2, greatly improves on the application's existing VoIP packet processing capability, making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous VoIP calls. And because larger environments are apt to have multiple operating systems, the new VQManager is designed to perform equally well on different versions and flavors of Windows and Linux operating systems. To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses. "VQManager is an invaluable tool in our VoIP monitoring arsenal giving us the ability to provide detailed live and historical end-to-end QoS and call flow analysis," said Rob Mainor, executive vice president of business development at PanTerra Networks. "The GUI interface is intuitive, highly adaptive and provides us with the kind of in-depth analysis necessary to ensure success with sophisticated VoIP deployments." "The improvements gone into VQManager 6.2 have come as a result of months of direct interaction with several VQManager customers in the VoIP service provider community," said Sridhar Iyengar, director, Product Management at ManageEngine. "Service providers look to differentiate themselves from the competition in the quality of VoIP services offered, all the while keeping costs down. VQManager looks forward to helping them achieve this." VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions. Key feature additions found in VQManager 6.2 include:

Improved performance to support environments with up to 1000 simultaneous VoIP calls
An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
Full support for Cisco CallManager 6.x and 7.1 environments
Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager(CUCM) 6.1 and 7.0 CDRs
Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.

Pricing & Availability ManageEngine VQManager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional professional edition is freely available for evaluation from the website. The new service provider pricing starts at �685 for monitoring up to 50 concurrent calls. For more information please visit the product web page.

New Version of NetFlow Analyzer

Mon, 06 Jul 2009 15:45:13 GMT

ManageEngine Introduces New Version of NetFlow Analyzer; Provides Greater Visibility into Network Traffic Patterns and Application Performance. ManageEngine announce the release of the latest version of ManageEngine NetFlow Analyzer, a traffic analysis and network forensics application. Featuring completely customizable administrator dashboards, site-to-site network traffic monitoring and volume-based usage billing, the new NetFlow Analyzer is designed to meet the needs of enterprise IT administrators as well as service providers. With NetFlow Analyzer, IT administrators create management dashboards allowing them to monitor those parts of the network infrastructure that are most critical to them, depending upon the individual administrator’s role and the business’ priorities.. A single dashboard may incorporate multiple widgets, each pulling information from various data sources, including NetFlow/sFlow. The result is a comprehensive view of network usage and performance metrics without the need for complex searches and drill-downs. NetFlow Analyzer comes pre-bundled with more than fifty such widgets, making dashboard customization exceedingly easy right out of the box. And because NetFlow Analyzer collects reports from numerous network segments and devices, and presents them in a single view, it is far simpler and faster to identify the root cause of any issue, reducing the mean time to repair (MTTR). The new NetFlow Analyzer’s Site-to-Site traffic monitoring capability helps businesses track network traffic patterns between separate physical locations, ensuring business-critical applications have the right amount of bandwidth allocated for maximum performance. This level of understanding is vital for the day-to-day performance of existing applications, as well as for planning infrastructure growth. It is also key to IT departments that chargeback business units for the volume of network traffic generated, and for service providers who bill customers based on volume and speed. "NetFlow Analyzer has been a great tool for our traffic analysis and capacity planning," said Kenneth P. Huntsberger, director, Information Technology/Systems, Groundwater and Environmental Services (GES). "The addition of a customizable dashboard and single click email has made it possible for us to view priority information faster and troubleshoot quicker. “The ’Site to Site monitoring’ feature makes the traffic analysis between specific locations easier too. I'd gladly recommend this solution to anyone who is looking for a better ROI on a traffic analysis tool." "ManageEngine NetFlow Analyzer 7.5 is designed to meet the needs of IT departments that are operating leaner while being held to the same high standards as ever," said Sridhar Iyengar, director, Product Management at ManageEngine. "DSCP-based alerts, customized information delivery, faster troubleshooting, and single click reporting all add up to provide unmatched visibility and traffic forensics capabilities Administrators can look to ManageEngine to continue bringing about ever greater capabilities in NetFlow Analyzer, including Network Behavior Anomaly Detection (NBAD) and MSSQL support in the not-too-distant future." Pricing & Availability ManageEngine NetFlow Analyzer is available now for download directly from the website. Pricing starts at �607.64 for monitoring up to 10 interfaces. A 30-day free evaluation, with full functionality, is also available.

IT Compliance Suite at InfoSec 2009

Thu, 23 Apr 2009 15:45:09 GMT

ManageEngine exhibit their IT Compliance Suite at InfoSec 2009
ManageEngine demonstrate their IT Compliance Suite and announce the new Enterprise Edition of SIEM tools (Eventlog and Firewall Analyzers), which will support distributed deployment for large enterprieses and MSPs. InfoSec: Earls Court, Stand N72, 28th-30th April. Conference attendees have an opportunity to see and learn more about ManageEngine applications, in particular:

EventLog Analyzer - Web based event log analysis tool
Firewall Analyzer - Web based firewall log analysis tool
Security Manager Plus - Network Security Scanner with Patch Management
Password Manager Pro - Privileged password management solution
DeviceExpert - Network change & configuration management
ADManager Plus - Windows active directory management
ADAudit Plus - Active Directory Auditing & Reporting

WHO: ManageEngine WHAT: Demonstrating affordable, effective, enterprise management applications WHERE: InfoSec Show 2009, Earls Court , Stand N72 WHEN: 28-29 April 2009

Service Desk & IT Support Show 2009

Thu, 23 Apr 2009 15:45:08 GMT

ManageEngine, demonstrate a number of its products at the ServiceDesk and IT Support Show. Conference attendees have an opportunity to see and learn more about ManageEngine applications, in particular:

ServiceDesk Plus – an ITIL Ready Help Desk capable of quickly identifying the cause of, and resolving, internal technical problems by providing Incident Management, Problem Management, Change Management, Remote Control, Reporting and a Configuration Management Database (CMDB). Integrated Asset Management, Purchase Management and Contracts Management functionality is included in some editions.
OpManager - a complete, end-to-end Network & IT infrastructure monitoring platform that offers advanced fault and performance management across WAN, VoIP services, network devices, servers, applications, databases and other IT infrastructure such as printers, UPS etc..
SupportCenter Plus – a web-based customer support Help Desk application that provides Trouble Ticketing, Account & Contact Management, SLA Management, a Customer Self-Service Portal and an extensible Knowledge Base.
AssetExplorer – provides enterprise-wide asset visibility and control by periodically scanning IT assets and keeping up-to-date track of inventory, ownership and software license usage.
ADManager helps Active Directory Administrators and Help Desk Technicians with their day-to-day activities, including handling a variety of complex tasks, such as bulk management of user accounts and other Active Directory objects; delegating role-based access to Help Desk Technicians; and generating an exhaustive list of Active Directory reports, some of which are an essential requirement to satisfy compliance audits.

WHO: ManageEngine WHAT: Demonstrating affordable, effective, enterprise management applications WHERE: Service Desk and IT Support Show 2009, Brompton Hall, Earls Court 1, Stand 730 WHEN: April 28-29, 2009

Cyberoam Introduce on-appliance SSL VPN

Mon, 23 Mar 2009 15:45:08 GMT

Cyberoam now offers SSL VPN to customers on its patent-pending UTM appliances.
Given the widespread mobility among employees and corporate networks opening up to partners and customers, SSL VPN is a must for any organization that wants to deliver Anywhere – Any Device secure remote access. Looking at the fact that road warriors and telecommuters are accessing corporate networks from multiple locations – homes, airports, client networks, public kiosks and that they are not limiting themselves to a single client-installed device – accessing the corporate network over not just laptops, but home computers, PDAs and cell phones, the need for easy web-based, client-less SSL VPN speaks for itself. And then, there’s the matter of partners and customers who require access to the corporate extranet, sometimes more. With its web-based and client-based access, the Cyberoam SSL VPN allows secure access to internal applications through any endpoint device from any location, by any authorized person. It achieves this by focusing on the ‘user’ and not the ‘device’ for authentication. The real benefit from Cyberoam SSL VPN is that it is platform, device and location-independent. Further, it ensures that corporate firewalls do not block remote access, ensuring business continuity. No cumbersome client installations that aren’t just expensive, but time-consuming. And well nigh impossible when you think of partner and customer access. For more information regarding Cyberoam please visit: CLICK HERE »

ServiceDesk Plus On Show, 22nd-23rd April

Wed, 16 Apr 2008 15:44:47 GMT

See ServiceDesk and Meet NU At Service Desk & IT Support Show

UK Distributor, Networks Unlimited, will be demonstrating ManageEngine's ServiceDesk Plus on Stand 460 at this year's Service Desk and IT Support Show being held at Olympia from the 22nd to 23rd April. ServiceDesk Plus offers a powerful help desk and asset management solution, affordable to smaller businesses. ServiceDesk Plus Enterprise Edition meets latest compliance requirements, incorporating ITIL implementation for incident, problem, change and configuration management. ServiceDesk plus has won more customers than any other helpdesk in the UK over the past two years. In response, Networks Unlimited will be demonstrating a new migration service to assist new customers to move to ServiceDesk Plus from their old systems. LEARN MORE » about ServiceDesk Plus

See us on STAND 460 »

SMS Alerts Cut Downtime - See At InfoSec

Wed, 16 Apr 2008 15:44:47 GMT

Talariax Will Be Demonstrating SendQuick SMS Alert Gateway At InfoSec Europe 2008

SendQuick Alert Plus sends short message (SMS) alerts to the IT team when there is a problem with infrastructure, reducing downtime for the enterprise. SendQuick Alert Plus SMS system works with your firewall, IDS/IDP, anti-virus and server monitoring software. SendQuick Alert Plus has built-in functions to convert email, SNMP and Syslog messages from your monitoring and security infrastructure to SMS, providing instant and concise information on the events happening in your office and data centres. SendQuick Alert Plus has become an important component of network management and IT infrastructure for many companies around the world. SendQuick Alert Plus server will alert your IT staff and reduce the down-time in your IT infrastructure:

SMS when your firewall is under attack
SMS when there is an intrusion
SMS when there is virus or malicious attack
SMS when any network or server is down (from your network monitoring software)
SMS when power supply interruption (from your back-up power management system or UPS)
SMS when there is a change in environmental conditions
SMS when you need to be informed of events!

Networks Unlimited and Talariax will be demonstrating Sendquick on Stand 460 at InfoSecurity Europe 2008, 22nd to 24th April, Earl's Court

LEARN MORE»

Map all your site networks - automatically

Wed, 20 Feb 2008 15:44:42 GMT

Codima announces release of Codima autoMap Multi Site Scheduler. autoMap, the highly acclaimed inventory and visualization tool now automates discovery runs across multiple sites. autoMap Multi Site Scheduler enables network discoveries to be run from a central point on the network, storing information from each site in individual MySQL databases. This is a useful function for both organizations and Service Providers. With today’s VoIP networks and data networks increasingly becoming more complex, taking control and discovering what is installed on a network has become a priority for network managers. IT budgeting, network planning and legal requirements all need accurate and transparent network information. With the new autoMap™ Multi Site Scheduler, network managers can easily access network information and create topology drawings for remote sites within the organization or for multiple client’s sites. LEARN MORE»

Zeus Teams Up With Networks Unlimited

Wed, 20 Feb 2008 15:44:39 GMT

Zeus Technology has announced Networks Unlimited will now begin selling and implementing Zeus ZWS and ZXTM application acceleration software.

Helpdesk Price Cap For Health & Education

Wed, 12 December 2007 15:44:35 GMT

Help Desk Software: Revolutionary Pricing For Public Health & Education Sectors Affordable Service Level Management takes another leap forward as Networks Unlimited caps prices of ManageEngine's ServiceDesk Plus. Not satisfied with giving the astonishing value for money of best-selling ServiceDesk Plus, NU has now capped the price of the Enterprise and Professional editions at the 1000 node level. That means, when you pay the 1000 node price you are now entitled to unlimited nodes. The capped prices are exclusive to health and education organisations, and do not appear on our web site. Should you require a quotation or any other assistance, please contact our Sales Team on Free Phone 0800 085 6661 or email to sales@netunlim.com Even at entry-level prices, ServiceDesk Plus offers outstanding features:

Help desk
Ticket Management
Asset Management
Software Licence Management
Customer Portal
SLA Management
ITIL Framework
Knowledgebase

LEARN MORE»

CRN Chooses Exinder As Favorite Solution

Mon, 19 November 2007 15:44:33 GMT

CRN Test Centre has listed Exinda as one of their top 20 favorite solutions: "As more and more mission-critical applications, such as voice, move on to IP networks, products like Exinda's 4800 WAN optimization and application acceleration solution become a necessity." READ THE FULL REPORT»

DBAM: Gold Award For Bandwidth Management

Mon, 08 October 2007 15:44:25 GMT

DBAM Systems allow prioritisation of network bandwidth according to business requirements.

DBAM Systems Ltd is a market leading manufacturer in Precision networking for wide area networks and delivering bandwidth on demand solutions with the Exbander suite of products. The Exbander appliances control the delivery of service or application across the global WAN/Internet making them fast, reliable and secure. These products offer true plug 'n' play traffic shaping solutions for all sizes of company and requirements. Broadband-Testing Laboratories, Europe’s foremost independent network testing facility and consultancy organisation for broadband and network infrastructure products, recently awarde DBAM its highest award: "So what we have here is an all-in-one traffic and user management, optimisation and security device that has no obvious peers – and at an incredibly low price. As such we have no hesitation in awarding it our prestigious (and rare) gold award. Our congratulations go to DBAM on developing such an outstanding product." LEARN MORE>>

Analyse Traffic On Virtual Servers

Mon, 08 October 2007 15:44:25 GMT

OmniVirtual is a lightweight traffic-capture service that analyses traffic on virtual servers.

The migration to blade chassis-based virtual servers has created a new blind spot in the enterprise: the traffic between virtual servers in the same blade chassis. This “invisible traffic” never crosses any network segment where it can be easily captured. As a result, engineers have little or no visibility into the traffic among virtual servers. “Invisible traffic” is a problem for any data center team trying to troubleshoot, optimize, or secure its virtual server operations. You can’t tune what you can’t see. And with enterprises virtualizing more and more of their data center operations, the size of this blind spot is destined only to grow. A new addition to the WildPackets OmniAnalysis Platform, OmniVirtual is a lightweight traffic-capture service that enables IT engineers to capture and analyze traffic on virtual servers. OmniVirtual eliminates the blind spot created by invisible traffic. It enables data center engineers to use the powerful analysis features and graphical charts of the OmniPeek analyzer to troubleshoot, optimize, benchmark, and secure virtual servers and virtual applications. LEARN MORE>>

NEW: Self-Service Portal Cuts Admin Time

Fri, 28 Sep 2007 15:44:21 GMT

ADSelfService Plus allows an employee to reset passwords, unlock accounts and update personal information on Active Directory, without assistance and in real time.

ADSelfService Plus also helps the administrator to implement stronger password policies and reduce help-desk workload, addressing the most important help-desk call to reset password by handing it over to the end-user himself. Being web based and also available with every member in your organization, information updated with ADSelfService Plus will provide the management with the most recent and accurate information. Self Reset Password Self Reset password with ADSelfService Plus allows any end user to reset his own password before expiry or when he forgets his existing password. The password can be reset by the end user himself or by his trusted co-worker for whom he has given consent or privileges through the tool. Further ADSelfService Plus addresses the productivity loss involved while processing these Password Reset tickets. Self Unlock Account Lockout of accounts results when the user is not able to input his password correctly for the permitted number of attempts in alignment with the Account Lockout Policy. The permitted number of attempts depends the Account Lockout Policy configured by your administrator in the Active Directory. To unlock your account traditionally any user has to raise a ticket to the administrator or the help desk which can be totally eliminated with the help of ADSelfService Plus. The end-user can Unlock his own account by,

Answering a set of Secret Questions and Answers known only to him

End User Self Update of his own personal Info: Any organization will always prefer information to be current and up to date in order to formulate effective growth strategies with the most recent information. This requires a real time and continuous update of data by all the users involved. An End user's information like contact details, status, telephone numbers, alternate email-id, keeps changing with time and will need a continuous update in the Active Directory. ADSelfService Plus web based user friendly interface helps end users to update / modify information fields set by the administrator, immediately and in real time in the AD. Learn more>>

NU Partner With Code Green Networks

Tue, 18 Sep 2007 15:43:57 GMT

Code Green Networks™, specialists in Content Inspection (CI) solutions, has awarded Networks Unlimited an Accredited Partnership for sales and support in the UK.

Code Green products protect against the growing threat of having sensitive information leaked from the inside the organisation using digital technology. Unlike first generation products which were focused only on customer data protection and which operate only in English, Code Green Networks provides protection for: • All content • All languages • All leakage points The Content Inspection Appliance CI-1500 is designed to provide complete protection in a cost-effective, easy-to-use device. Based on patent-pending Deep Content Fingerprinting technology™, the Appliance rapidly detects and prevents potential leaks of content such as internal memos, customer lists, contracts, CAD drawings, financial documents, source code, product plans, and other confidential information. For further information, visit NU's new web site at www.codegreennetworks.net